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Retail & Ecommerce

Amazon beat expectations in Q3, helped by an extended Prime Day sale, expanded rural access to same- and next-day delivery, and healthy cloud and advertising growth. The company's AI investments are taking center stage as the company looks to improve efficiency, boost engagement, and keep third-party AI agents at bay. From a retail standpoint, Amazon is on firm footing. The retailer’s ability to offer unparalleled convenience, wide selection, and Prime membership perks are enabling it to gain share in an uncertain environment.

The global beer industry is confronting a sharp downturn as leading brewers like AB InBev, Heineken, and Carlsberg report falling volumes amid inflation, changing tastes, and growing alcohol moderation. With US beer production down and more breweries closing than opening for the first time in 20 years, consumers are shifting toward cheaper brands or alternatives like canned cocktails and THC drinks. AB InBev’s response—a $6 billion buyback, expanded no-alcohol lineup, and investment in premium RTDs—signals a broader industry pivot toward diversification and reinvention under mounting pressure.

Sprouts Farmers Market projects flat to 2% same-store sales growth in Q4, signaling a sharp slowdown after strong midyear gains as consumer spending cools. Q3 results missed expectations, with 5.9% growth versus forecasts of 7.4%. In response, Sprouts is emphasizing value through expanded private labels, unique product innovation, and affordable prepared foods, while leveraging its new loyalty program to drive repeat visits. Despite broader retail pressure and cautious shoppers, Sprouts remains optimistic—opening more stores than planned and leaning on its differentiated, health-focused positioning to sustain long-term momentum amid an industry-wide pullback.

Estée Lauder topped analysts’ profit and revenue expectations, aided by sales and market share gains in China and customer growth in the US. The parent of brands such as Clinique, Tom Ford, and Aveda said its results marked the start of its return to growth under a turnaround plan. Estée Lauder’s stronger-than-expected quarter shows that accessible pricing and product innovation is essential to growth in beauty, especially as competition continues to intensify. Gap Inc., for instance, is launching Old Navy Beauty, a youth-focused line of body mists and scents. Its move shows that even apparel retailers are muscling into beauty to lure Gen Z consumers, providing new pressure on established beauty brands.

Most video game players treasure the end of the year, both to splurge on their favorite hobby and to spend more time in-game.

Nearly half (49%) of US holiday shoppers earning $80K–$99K are worried that gifts will cost more this year, found a July survey from Bankrate.

On today's podcast episode, we discuss the unofficial list of the most interesting retailers for the month of October. Each month, host Suzy Davidkhanian, Arielle Feger, Becky Schilling, and Emmy Liederman (aka The Committee) put together a very unofficial list of the top eight retailers they're watching based on which are making the most interesting moves: Who's launching new initiatives? Which partnerships are moving the needle? Which standout marketing campaigns are being created? In this month's episode, Committee members Suzy Davidkhanian and Arielle Feger will defend their list against Senior Analyst, Blake Droesch and Analyst, Rachel Wolff, who will dispute the power rankings by attempting to move retailers up, down, on, or off the list.

Citi is partnering with Coinbase to build stablecoin payment capabilities for institutional clients. The partnership will focus initially on crypto on- and off-ramps, which enable clients to convert between digital assets and fiat currencies. It’s unlikely that many banks will build their own integrations with crypto rails. But with infrastructure partnerships, native on- and off-ramps should become more common. Cryptocurrencies and blockchain infrastructure will be increasingly complementary to the traditional financial system.

Etsy is betting on a new CEO to help revitalize its business after years of sluggish growth. Kruti Patel Goyal, the company’s chief growth officer, will take over the job from Josh Silverman next year. Etsy is in a tough position. The combination of economic uncertainty and a cost-of-living crisis are dampening demand for the discretionary items that it sells, while tariffs and the end of de minimis make it harder for sellers to operate. While Depop’s success is a bright spot, the platform is not large enough to offset Etsy’s broader GMS declines.

Fiserv ’s adjusted revenues grew 1% to $14.9 billion, per its Q3 earnings release. Fiserv took a massive hit from the Argentinian economic crisis. However, its investments in other avenues have yet to come to fruition. The payments giant has slowly collected the pieces to successfully issue tokens on the behalf of major retailers, which could become a stable pillar of its business and decrease Fiserv’s reliance on certain markets for growth.

If Amazon’s October Prime Big Deal Days event was any indication of the upcoming holiday season, consumers will keep spending on beauty products for themselves and others.

Major casual dining chains are bracing for weaker Q4 sales as the government shutdown and broader economic headwinds weigh on consumer spending. Brinker International maintained its outlook despite Chili’s gains, while Cheesecake Factory reported slowing momentum and Chipotle cut its sales forecast for the third straight quarter. With real income growth stagnating and menu prices continuing to rise, many consumers are cutting back on dining out. To stay competitive, restaurants need to focus on value-driven promotions and loyalty programs designed to attract price-sensitive diners and encourage repeat visits.

Heading into peak season, D2C ecommerce professionals are as concerned about technology limitations as they are about tariffs (37%), according to a July survey from Passport and Drive Research.

Retailers and brands face a unique challenge this year as Black Friday and Cyber Monday (BFCM) approaches: Understanding how AI has changed the game for both consumers and sellers.

Wayfair extended its 2025 winning streak with Q3 earnings that far outpaced expectations, posting 70 cents per share and $3.12 billion in revenues, driven by rising orders and strong US demand. The retailer’s strategic pillars—Wayfair Rewards, Wayfair Verified, and new physical stores—continue to enhance customer loyalty and omnichannel strength. AI innovation, including its Muse engine and Discover tab, is boosting engagement and conversion. Despite housing headwinds and tariff pressures, Wayfair’s results underscore resilience, though sustaining momentum amid tightening consumer budgets remains a challenge.

Amazon is cutting 14,000 roles from its corporate workforce as it reshapes its organization to prepare for an agentic AI future. The layoffs are unusual for a company still posting strong growth, but Amazon framed them as part of a broader move to gain efficiencies from genAI. While most retailers have thus far refrained from citing AI as a reason for mass layoffs, that could change as tariff pressures and other headwinds force companies to cut costs—and headcount—where possible.

PayPal’s revenues grew 7% YoY to $8.4 billion in Q3 2025, driven by the success of branded experiences, PSP, and Venmo, per its earnings report. While PayPal notched a successful quarter, storm clouds are on the horizon. Basket sizes are shrinking and average order value is sinking, per PayPal CFO Jamie Miller. Leaning into payment flexibility and desirable rewards like cash back can help payment providers earn loyalty from squeezed middle- class consumers.

PayPal deepened its commitment to agentic AI with two new partnerships, per press releases. PayPal’s been bullish on agentic technologies. To date, it’s struck partnerships with Perplexity, Google, and now ChatGPT for AI-led conversational commerce. A tie-up with AI-powered Rokt brought post-transaction ads to Venmo, PayPal, and Honey users. Fintechs, issuers, and payment rails cannot ignore the coming tide of agent-based payment methods. Striking early partnerships with major players allows all platforms to reorient for the future of ecommerce transactions.

Live shopping platform Whatnot raised $225 million in its most recent funding round, valuing the company at $11.5 billion, double its worth at the beginning of 2025. Platforms like Whatnot are introducing live shopping to a new generation of consumers who are more dialed into social video than channels like HSN and QVC. The company has generated $6 billion in gross merchandise value this year, more than twice last year’s amount. However, livestream commerce remains a tiny drop in the vast ocean of ecommerce, making it more useful as an engagement and community-building opportunity than as a sales driver.

Recent announcements from Amazon signal its intention to lean on international markets to power growth. The retailer expects to quadruple ecommerce exports from India by 2030 to $80 billion. It is also investing $2.8 billion in Belgium and the Netherlands, and recently launched ultra-fast delivery in the UAE. To achieve international success, Amazon must continue strengthening its local logistics network. Expanding fulfillment capabilities allows it to offer its trademark delivery speed, enabling it to appeal to more shoppers. That makes it a more valuable channel for external vendors, helping to increase product selection (and revenues from third-party seller services) and keep the company’s flywheel turning.