Almost all US adults (95%) have heard of AI, and 88% are at least somewhat concerned about it, per a Pew Research Center survey. Most (73%) are willing to let AI help them in daily tasks at least a little, per the survey. Three-quarters (77%) of adults ages 19 to 29 would agree to AI assistance. Although US consumers are concerned about AI, they’re willing to use it in some scenarios. AI that simplifies their lives without taking away their creativity will fare the best. Personalization, product recommendations, and search assistants will help consumers speed up their shopping journeys.
One in three Gen Zers and one in four millennials prefer to go to generative AI (genAI) platforms—not search, social media, or influencers—when deciding what to buy, per a new Future Commerce survey of consumers from Australia, New Zealand, the UK, and the US. Trust in AI is a key driver, with these users viewing platforms as trusted companions, not just tools. Brands that design campaigns to build discovery and trust within AI-driven journeys will amplify their reach and relevance as AI-assisted shopping scales.
Amazon has unveiled an upgraded AI-powered Seller Assistant designed to streamline operations for third-party sellers by automating product listings, ad creation, inventory management, and strategic planning. The tool, showcased at the Amazon Accelerate conference, shifts sellers from handling every task themselves to collaborating with an intelligent assistant that acts like an expert team. Already embraced by over 1.3 million sellers, it has boosted ad performance and improved listing quality, leading to higher conversions. Our view is that by lowering barriers and equipping even small businesses with sophisticated tools, Amazon strengthens its marketplace efficiency while enhancing customer choice and shopping experiences.
Nearly 9 in 10 US adults (88%) are stressed about grocery prices—including 53% who say food costs are a major source of stress—according to a July AP-NORC Center for Public Affairs Research survey. This news comes as food prices continue to go up. The US Consumer Price Index for food increased 0.5% in August MoM. Grocery prices, as measured by the food-at-home index, rose 0.6% from July and were up 2.7% YoY. Grocery stores may be the most visible flashpoint for consumers’ financial stress, but the ripple effects extend far beyond food. The financial strain is prompting fundamental shifts in how people shop, which all retailers will need to watch closely in the back half of the year.
Beauty companies are rapidly diversifying beyond traditional sales channels to adapt to changing consumer behaviors and seize opportunities made possible by ecommerce, social platforms, and digital tools. This push is designed to forge closer, more direct connections with shoppers. Selling through multiple channels is no longer a choice in beauty. Consumers now shop across apps, websites, social media and stores, and brands that don’t meet them where they are will lose out. Still, distribution alone won’t set brands apart. Beauty companies that win will offer technology like AR try-ons, use their physical stores as hubs where people can gather for makeup classes and to sample products, and sell through external retailers while also beefing up their own direct channels.
Target is expanding next-day delivery service to 35 US markets by the end of next month as it prepares for the holidays and looks to better compete with Amazon and Walmart. Markets that will gain next-day delivery include San Diego; Orlando and Tampa, Florida; Charlotte, North Carolina; and Cleveland. In stepping up its next-day delivery, Target recognizes that the competitive stakes in retail are escalating. Its recent sales softness suggests it may be at risk of falling off shoppers’ radar as speed, selection, and convenience become critical retail differentiators.
In this podcast episode, we discuss the backlash to Delta’s decision to use personalized AI pricing, how consumers feel about dynamic pricing, and if there is a way for retailers to implement it without losing shopper trust. Listen to the discussion with Analyst and guest host, Rachel Wolff, Vice President of Content, Suzy Davidkhanian, and Senior Analyst, Zak Stambor.
In today’s episode, we talk about how stablecoins differ from the crypto hype cycles of the past like bitcoin and NFTs, the risks stablecoins introduce for traditional financial institutions, and from the consumer side, do people actually want or need stablecoin payments. Join the discussion with host and Head of Business Development, Rob Rubin, Senior Analyst, Grace Broadbent, Vice President of Content, Suzy Davidkhanian, and Principal Analyst, Tiffani Montez.
PayPal debuted PayPal links, a new peer-to-peer (P2P) payment request method available for US consumers. When PayPal bought Venmo, it prioritized growing that brand’s P2P clout in the US rather than absorbing it into the PayPal brand. Making a new, more convenient P2P payment method available only on PayPal and not Venmo could be a sign the company is trying to reestablish PayPal’s perception as a financial “everything” app rather than just its strong association as an ecommerce payment method.
Best Buy is relying on its store footprint, rich first-party data on tech shoppers, and in-house creative capabilities to win more spending from endemic and nonendemic advertisers. Best Buy is smart to lean into its physical footprint to differentiate itself in retail media. While some advertisers remain reluctant to lean into in-store due to measurement concerns, Best Buy’s ability to tie purchases back to consumers and to literally turn its stores into billboards should help ease those worries. If it can succeed, Best Buy can move beyond its tech niche to become a more serious player in retail media.
Klarna and Affirm will be available for in-store payments via Apple Pay in the US and the UK, per a press release. As more providers find ways to enable BNPL in store, they need to convince consumers to choose their products over card-linked installment plans, which offer the perks of paying over time with competitive rewards and cash back. Gen Zers are demonstrating a distrust of credit cards in favor of debit cards, so Affirm and Klarna could lean into their BNPL-enabled debit cards as a way of seeming like a “safer” financing choice for younger consumers. Eschewing the risks of revolving debt may be more desirable than points rewarded for Gen Zers.
American Express launched the Amex Travel App, Amex Passport, and a new Centurion Lounge feature ahead of its anticipated Platinum card refresh. Amex’s next challenge will be preserving that its product’s convenience isn’t usurped by an outside genAI travel product. Consumers are already starting to use AI to plan travel, and agentic AI could soon start booking it for them as well. Amex needs to be prepared to have a product that rivals genAI in ease and capability so that the issuer doesn’t lose spend to third-party travel platforms during users’ queries.
AI and agents will drive 21% of holiday orders globally, an estimated $263 billion in sales, per Salesforce’s holiday forecast. GenAI is both a disrupter and a gamechanger for retailers. To avoid being left behind, retailers need their own AI tools—either built in-house or with partners like Microsoft, Google, and OpenAI—to ensure they can deliver personalized, relevant recommendations and shopping experiences. At the same time, companies need to optimize every piece of content on their sites—from product listings to reviews to FAQs—for discoverability on AI search engines to avoid falling into oblivion.
US shoppers spent steadily throughout the summer, a welcome sign of resilience as retailers brace for a tougher holiday season. While August’s retail sales report is fueling optimism around holiday spending, the strong topline growth obscures growing cracks—mainly among lower- and middle-income consumers, who are stressed about their financial situations and worried about the softening labor market. Those concerns, along with broader economic uncertainty, are keeping shoppers squarely focused on maximizing value.
Heading into the holiday shopping season, US adults plan to spend over $900 on average on consumer tech products, but they’re concerned about tariffs and prices, per a new CNET survey. Consumers’ top four worries revolve around costs, including tariffs and pricing (52%), finding quality tech at affordable prices (48%), affording new tech (38%), and straining finances (26%). Retailers and consumer tech brands will need to prove their value to earn sales. Bundles are a good bet, and short-term free subscription offers will likely bring in shoppers that could convert to recurring subscription revenues down the road.
New York Fashion Week (NYFW) is no longer about who sits in the front row—it’s about who shares the clips. N4XT Experiences has tapped Viral Nation as its exclusive social partner across NYFW, LA Fashion Week, and BEAUTYDAYS, enlisting 900 creators to capture and amplify content in real time. Influencer voices now account for nearly a quarter of NYFW’s media impact, showing how creators have become central to fashion’s cultural resonance. Viral Nation will manage NYFW’s entire digital presence, tracking social performance and ensuring fashion weeks function less as insider events and more as global cultural engines.
Amazon is keeping Prime Big Deal Days to two days—October 7 and 8—a shift from July's four-day Prime Day sale. The retailer said the two-day window aligns with its broader holiday strategy. With just 28 days between Thanksgiving and Christmas, the season will be a sprint. Amazon is pacing itself—and other retailers should, too. That approach lets Amazon and its third-party sellers conserve budget and promotions for Cyber Five, when competition peaks.
China’s economy slowed broadly in August, raising the stakes for the current round of trade negotiations with the US. Consumption, investment, and industrial output all slipped last month, a troubling sign for both China’s economy and global growth. These factors increase pressure on Beijing to roll out more stimulus support. Whether the government will do so is another question: It has so far resisted introducing broad-based initiatives to shore up the struggling property market and reduce unemployment, both of which continue to be a major drag on sentiment.