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Retail & Ecommerce

The news: President Donald Trump expanded his steel and aluminum tariffs to cover 407 consumer goods that either contain, or are packaged in, aluminum or steel. The scope is wide-ranging, hitting everything from baby booster seats to microwave ovens to personal care products that come in metal containers or packaging.The news: President Donald Trump expanded his steel and aluminum tariffs to cover 407 consumer goods that either contain, or are packaged in, aluminum or steel. The scope is wide-ranging, hitting everything from baby booster seats to microwave ovens to personal care products that come in metal containers or packaging. The takeaway: The sweeping scope and sudden rollout underscore that tariff uncertainty isn’t going away—and could easily intensify. With US consumers now facing the highest average effective tariff rate since 1933, the ripple effects are clear: Higher costs will flow downstream, squeezing retailers and dampening consumer spending.

The news: TikTok is experiencing massive growth among older generations, with adoption for users 45+ growing 1,200% between 2019 and 2025, per CivicScience—suggesting its stickiness across demographics and emphasizing older consumers’ buying power. Our take: A successful social advertising strategy will strike a balance: Valuing younger demographics for their growing influence while accounting for the enduring importance of older generations for driving digital purchases as social media adoption skyrockets.

The finding: More than 1 in 3 Americans (36%) name alcohol as their go‑to restaurant drink, just ahead of soda (29%) and water (21%), per a July Harris Poll. Nearly 70% of recent diners ordered at least one alcoholic beverage, per Harris. Our take: Alcohol remains a top choice, but nonalcoholic options command the bulk of orders. Restaurants should tailor their beverage programs by guest profile and occasion—showcasing premium, adult‑centric cocktails for millennials and Gen X, while expanding on‑trend, flavorful NA and low‑ABV offerings to engage Gen Z and health‑conscious diners.

Retailers have built lucrative revenue streams from retail media networks (RMNs), leveraging on-site ad inventory and first-party transaction data. As the potential grows for consumers to shop through AI agents instead of retailer sites or apps, those data streams and ad surfaces are at risk.

Only 40% of US retail media networks (RMNs) offer self-service sales data, according to Q2 data from Mars United Commerce.

The trend: Brands are ramping up legal action over perceived infringements of their intellectual property. Our take: With brand loyalty ebbing as price concerns take priority, more companies are leaning on the law to keep rivals from undercutting their business. But there are limits: Ecommerce marketplaces like Amazon, Walmart, Temu, and Shein are crammed to the gills with dupes that are incredibly difficult to crack down on. While companies should protect their IP wherever possible, they also need to make clear to shoppers why their products are better than knockoff versions—and why they’re worth full price.

The report: Amazon is reportedly keeping its Prime Big Deal Days event to two days, per Modern Retail. If true, that’s a bit of a surprise—and runs counter to our prediction of a longer sale on a recent episode of Reimagining Retail—after Amazon touted that doubling Prime Day to four days in July produced its “biggest Prime Day event ever,” with record sales and more items sold than any previous four-day Prime Day stretch. Amazon could not be reached for comment. Our take: If Amazon limits Big Deal Days to two days, it underscores the pressures retailers face in the back half of the year as tariffs squeeze consumers and sellers. We expect Amazon’s sales to rise 8.8% during the event, a considerable slowdown from last year’s 32.0% surge. But with holiday sales forecast to grow just 1.2%, that performance may be a relative win. The bigger challenge will be sustaining momentum into Q4, as Amazon and its rivals juggle sharp discounts with the need to preserve profitability amid restrained consumer spending.

The trend: Paper coupons are making a comeback as brands zig while their competitors zag. Direct-to-consumer upstarts like Viv For Your V, Culture Pop, and Blume are experimenting with print coupons to drive awareness and trial, per Modern Retail. The move runs counter to an industry leaning heavily digital, where advertising costs are climbing and consumer attention is fragmented. And it’s not just startups. Kroger recently introduced paper versions of its weekly digital deals after hearing from shoppers who struggle with online access, aiming to bridge the so-called “digital divide.” Our take: Brands’ use of paper coupons mirrors retailers like Dollar General, Neiman Marcus, and Amazon, which have experimented with print catalogs to grab attention in a digital-first world. With shoppers increasingly price-sensitive, less brand loyal, and actively seeking deals, a tangible coupon in hand may be just the nudge that turns browsing into buying in today’s cautious consumer climate.

Execution missteps remain a stubborn issue in grocery retail. Nearly half (48%) of shoppers have encountered pricing mismatches or promotional errors at checkout—a frequent frustration that quietly undermines trust, per a consumer survey commissioned by store intelligence provider Simbe. At a time when brand loyalty is waning, strong execution and a seamless in-store experience can be a powerful competitive advantage.

On today’s podcast episode, we discuss how the world’s largest online retailer is weathering tariffs so far, the biggest takeaway from Prime Day, and why Amazon’s AI future could be wearables. Join our conversation with Senior Director of Podcasts and host, Marcus Johnson, Senior Director of Briefings Jeremy Goldman, and Analyst, Rachel Wolff. Listen everywhere you find podcasts and watch on YouTube and Spotify.

Retailers face an atypical holiday season. Instead of the usual end-of-year boom, 2025 is expected to bring a rare deceleration in holiday sales growth.

Gen X consumers will spend $15.2 trillion worldwide this year, the highest of any generation, according to NielsenIQ.

The news: Cardholders who pay an annual fee report higher satisfaction with their financial product than those carrying no-fee cards, per J.D. Power’s US Credit Card Customer Satisfaction Study. Our take: Chasing too quickly after the most premium cardholders risks disenchanting young, upwardly mobile professionals in the millennial and Gen Z cohorts. If these elite cards want cardholders who can grow across their financial lifetimes with their products, they need to avoid hollowing out the middle between their elite and entry-level cards.

The news: Stripe is developing a blockchain called Tempo with crypto venture capitalist Paradigm, per an exclusive from Fortune. Our take: Even after the completion of its ecosystem, Stripe still faces steep competition with a crowd of existing public and private blockchain networks.

The news: The American Bankers Association, the Bank Policy Institute, and Consumer Bankers Association defended their decisions to charge fees to fintechs in a letter responding to the Financial Technology Association’s recent plea to protect Section 1033. Our take: Banks are in lock-step marching toward undoing Section 1033. As competing trade groups make appeals to President Donald Trump—whose own family has expressed support for the open banking rule—fintechs need to prepare for a post-1033 world.

As tariffs raise costs for brands and retailers, many are embracing SKU rationalization—cutting underperforming items to rein in expenses and protect margins.Retailers face a delicate balancing act: trimming costs without alienating customers. SKU rationalization may be a short-term necessity, but its long-term impact hinges on how well brands can preserve shopper loyalty while streamlining the aisle.

The advertising industry’s age and experience mix is shifting fast. In the US, entry-level roles are shrinking as automation replaces routine tasks, while in Australia, “juniorisation” favors younger, digitally fluent hires over seasoned veterans. Agencies face a balancing act—bringing in Gen Z talent to master AI-driven tools and authentically shape campaigns, while retaining senior expertise crucial for strategy, oversight, and client trust. Without a robust entry-level pipeline today, the industry risks a future shortage of homegrown leaders just as marketing grows more complex.

US retail sales advanced in July as consumers took advantage of major sales events. However, signs are emerging that consumers are becoming more pessimistic as inflation expectations rise. With pressure from rising food prices, higher housing costs, and uncertainty about higher tariffs, consumers remain cost-conscious—and are wary about what’s ahead. Still, it’s clear that they’re willing to spend when they see clear value, providing a roadmap for retailers to capture sales.

Nearly two-thirds of US consumers (63%) believe businesses are taking advantage of the challenging economic climate to raise prices, according to a survey by The Harris Poll. Still, consumers shouldn’t be surprised by tariff surcharges at checkout. Businesses should avoid the urge to use tariffs as an excuse to pad their margins and instead aim to keep prices on popular items as steady as possible while clearly explaining unavoidable increases.

Three in four US online shoppers consider fast delivery to be important, per a YouGov survey. Just 8% believe it to be unimportant. Thanks to Amazon Prime and similar offerings, consumers have come to expect free and fast shipping. But if forced to pick between the two, shoppers will accept slower delivery speeds if it means no extra cost. That’s good news for brands that can’t afford to compete with the likes of Amazon and Walmart on speed.