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Mobile

Improving mobile banking app functionality and adding tools and resources all in one place offers benefits to financial institutions (FIs) and their customers. But a recent Forbes analysis points out that FIs that want to move toward offering a super app should know the risks. A super app should be the potential outcome of a successful, deliberate strategy rather than a blind goal. Banks should incrementally enhance their offerings by integrating useful tools and resources. And they must rigorously prioritize security against high-value cyber threats and address customer privacy concerns with absolute transparency, especially when involving third parties.

ICEBlock, an app that allowed users to flag US Immigration and Customs Enforcement activity, was taken down from Apple’s App Store after the Trump administration pressed for its removal, per The New York Times. This push for compliance is exemplified by the TikTok ban threat in the US. Even though the ban didn’t materialize, it showed how government pressure can reshape platform access overnight. And if a company takes a stance that appears to favor one political side, the fallout can be far-reaching, not just for the platform but for every brand inside its walls.

Perplexity dropped the $200 monthly fee for its AI-native Comet browser, making it free worldwide but with rate limits. The change follows Google Chrome hitting a record 73.7% share of desktop browsing in September, per StatCounter. Comet can summarize webpages, pull key details, and wade through links on a user’s behalf. Chrome remains the must-buy channel, but ChatGPT’s mobile stickiness and Comet’s positioning prove that audiences may increasingly flow through alternative gateways. The brands that experiment early across these varied environments will be better prepared when consumer behavior tilts away from legacy browsers.

Bank of America introduced "Capital Markets Insights" on its CashPro® App for US-based clients, providing a centralized mobile view of market and investment-grade issuance data, per a press release. This aims to simplify debt issuance decisions for CFOs and treasurers. Moving all valuable information to one mobile app is a tried and true strategy for increasing mobile app engagement and improving customer retention—because those customers don’t need to go elsewhere to accomplish their banking tasks. This is an important step to retain and deepen relationships with corporate clients by integrating high-value, previously fragmented capital markets data directly into clients’ workflows.

65% of US adults say they pay for at least one mobile app subscription, increasing to 77% for 18-to-29-year-olds, per a July YouGov survey.

The worldwide average session duration for apps in the Entertainment category was 7.3 minutes between April 2022 and June 2025, more than twice the time spent per session on the next-highest category, according to a June 2025 report from Airship.

Google’s Gemini surpassed longtime leaders like OpenAI’s ChatGPT and Meta’s Threads to become the No. 1 free iPhone app in the US App Store. Downloads surged due to the viral success of its Nano Banana AI image-editing feature, which sparked intense social media engagement, per ZDNet. Gemini’s breakthrough demonstrates the power of social media to amplify AI tools overnight, yet its long-term position will hinge on whether it can evolve from a trend into a staple. For now, Nano Banana’s popularity is a huge win for Google, but the next test is whether Gemini can convert that buzz into habit.

On today’s podcast episode, we discuss why Spotify is still considered the king of audio streaming, why advertising is not working out quite as they’d hoped (yet), and how they might become a social platform. Join Senior Director of Podcasts and host, Marcus Johnson, and Senior Editor, Daniel Konstantinovic. Listen everywhere and watch on YouTube and Spotify.

Amazon is developing two models of AR glasses to compete with Meta and Qualcomm in a bet that smart glasses could power the next wave of mainstream consumer devices. The company is planning a consumer version, internally named Jayhawk, and a model designed for delivery drivers, called Amelia, per The Information. The push in AR glasses reflects Amazon’s long-standing strategy of building hardware as a gateway to services and subscriptions. If successful, the device could lock consumers even more tightly into Amazon’s marketplace, collect constant user data for AI model and product improvement, and encourage daily engagement with Amazon platforms.

At Tuesday’s “Awe Dropping” Apple event, the hardware giant unveiled next-gen AirPods, Apple Watch models, and iPhone 17 series. Apple is pacing its AI rollout, waiting until users are ready and the tech can show real value. By banking on product innovation and design, it secures its dominance in the smartphone space. However, as rivals push out increasingly capable AI features, Apple’s silence may come across less like strategy and more like struggle. It may be time for Apple to consider more outside generative AI (genAI) partnerships, lest it fall too far behind to catch up—even on its own terms.

On today’s podcast episode, we discuss what will happen now that the new ESPN app has hit the market, if it can become the “default home” of sports, and what will happen to sports rights in the future. Join Senior Director of Podcasts and host, Marcus Johnson and Vice President of Content, Paul Verna. Listen everywhere and watch on YouTube and Spotify.

The news: Apple will reportedly launch an AI-enabled web search tool powered by Google’s Gemini, potentially accelerating long-awaited software improvements and helping Apple enter the AI search race, per Bloomberg. The “answer engine” would be integrated with Siri and could help Apple compete with OpenAI and Perplexity. The feature, internally called World Knowledge Answers, will aggregate information from across the web into AI Overviews-esque summaries. It may eventually be added to Safari and Spotlight. Our take: Apple’s pivot toward external AI partnerships highlights how unready it is to compete head-to-head in foundational AI or search. While a Gemini integration could improve Siri and add powerful search capabilities, it could threaten Apple’s core advantage: total control over the user experience.

The news: Instagram’s latest updates to direct messaging could help brands and creators better organize communications, making the platform a go-to for striking brand partnerships and engaging with customers. Meta added several filtering options to Instagram, including the option to sort DMs by unread or unanswered messages as well as by the senders’ follow count and verification status. Creators can also streamline inbox management with new folders. Our take: These are more than just admin updates—they’re features that pave the way for a future where DMs are central to engagement. Investing time and resources in intentional messaging workflows can help treat DMs as a high-impact channel and a meeting point between companies and consumers.

The news: ChatGPT’s referral traffic to websites plummeted 52% in a single month after a fundamental shift in how the AI model operates. OpenAI manually reweighted its system to prioritize sources that provide direct, helpful answers, per Search Engine Land. Our take: Declining web traffic means declining revenues. For marketers and publishers, the mandate is to adapt to GEO or risk invisibility in a world where AI answers, not clicks, dominate. Reshaping web content to be more answer oriented could help surface it in ChatGPT, but that’s easier said than done for publishers with legacy content. Companies that move early to understand and influence AI citation patterns will secure a competitive edge as this new content distribution landscape takes shape.

The news: Skylight is a new short-form video app like TikTok, but instead of using algorithms to decide what videos users see, it lets real people create and share their own video feeds, similar to Pinterest’s curation model. Built on Bluesky’s decentralized and open protocol, Skylight has clocked 240,000 downloads and 100,000 video uploads since April, per TechCrunch. Our take: Skylight’s reliance on creator-led feeds gives marketers a glimpse at what post-algorithm engagement could look like. But it remains to be seen if users take to an alternative way of consuming short-form video.

The news: 46% of US adults check their phones between 10 and 50 times per day, per a YouGov survey, presenting brands with a strong opportunity to create sticky, habit-forming mobile experiences. Sixty-four percent of survey respondents have at least one paid mobile app subscription, showing that consumers are willing to pay if apps provide solutions to users’ needs. Our take: B2C marketers looking to drive subscriptions or paid features need to ensure apps deliver immediate, ongoing value that users will turn to daily. For apps that can’t hit the bar of essential utility, a freemium or ad-supported model can offer more realistic monetization paths.

The news: AI dominated Wednesday’s Made by Google event, where the company unveiled its Pixel 10 lineup. Google pitched Gemini as “personal intelligence,” framing it as a universal AI assistant across smartphones, wearables, smart homes, and connected cars. The showcase feature, Magic Cue, anticipates user needs by pulling data from Gmail, Calendar, and Messages to suggest timely actions. Our take: If features like Magic Cue prove indispensable, Google gains a recurring revenue stream and deeper ecosystem lock-in. If they fade as gimmicks, Pixel risks remaining a niche brand, especially if competitors can provide similar apps or services.

The news: A federal appeals court upheld $92 million in fines against T-Mobile and Sprint for illegally selling customer location information (CLI) without proper consent or safeguards. Our take: When building campaigns that use location-based targeting or CLI, marketers should treat consent and transparency as not only legal checkboxes but also strategic imperatives. Brands that clearly communicate how data is collected and used will build trust and better maintain customer loyalty.

The news: Illinois passed a law banning AI therapy, becoming the first state to outlaw the technology for mental health advising. Therapists in the state can still use AI for administrative tasks like transcription and note taking, but not for diagnoses or treatment decisions. Our take: Healthcare providers need to balance the need for AI mental health chatbots with the potential for misuse. Look for digital health companies using tested science and research to develop AI therapy chatbots, transparent practices, and safeguards for flagging problems.