Consumers are increasingly turning to ChatGPT instead of Google for product discovery, shifting search from links to answers, and Peec AI is working to give marketers visibility into how their brands appear in AI-generated answers. It focuses on generative engine optimization (GEO) and search that is shaped by prompts, sentiment, and context instead of SEO-reliant keywords and links. Brands should treat AI chatbots with the same reverence as they do Google Search by identifying high-value prompts and analyzing the sources that inform AI. Improved GEO targeting gives brands better oversight over generative search discovery.
Engagement and reach are now top priorities for social marketers as brand awareness sinks to the bottom of the list. Last year, 76% of marketers named brand awareness their No. 1 priority; this year, that number plummeted to 22%, per PhotoShelter. The sharp pivot from brand-building to performance indicators suggests marketers are under growing pressure to prove ROI in fast-moving social environments, even at the expense of longer-term brand health. To balance reach and awareness, brands should build dual-track strategies, measure brand lift, and optimize for both attention and actions.
Meta added content theft protections to Facebook Reels, giving creators more control over their work. The offering is automatically available to qualifying creators in Facebook’s Content Monetization program. Users that enroll with the content protection program will get notifications when content that’s similar to or identical to theirs is posted on Facebook or Instagram. Brands should encourage partnering creators to enroll in the program to safeguard content. The offering could lower the risk of inadvertently using stolen content, making compliance easier and ensuring creators have full rights to the assets that brands invest in and amplify.
The internet went dark Tuesday for users across services like X, ChatGPT, Spotify, Uber, Shopify, DoorDash, Dropbox, and Canva—disabling social media, customer engagement, and creative production. Content delivery network (CDN) Cloudflare restored service after the hourslong global outage that began at 6:20am EST. Cloudflare attributed the outage to an internal error. Marketers should push for business continuity expansion plans. Redundant CDNs, multi-cloud strategies, and cross-cloud failovers protect them from being at the mercy of a single CDN provider. Building for resilience keeps customers confident during outages and keeps online sales moving.
Travelers are becoming more comfortable with AI and incorporating it into their trip discovery and planning processes, presenting an opportunity for travel companies to apply the technology for decision-making and customer experiences. However, the travel industry is still in an experimental phase and could be missing user and revenue gains. To capitalize on travelers’ use of and confidence in AI, travel companies need to move from testing the technology to fully integrating it. That includes building traveler trust through transparency, investing in data infrastructure, and exploring consumer-facing AI agents.
Agency and digital marketers are adopting AI en masse, but notable confidence and training gaps could hinder execution and ROI. Nearly three-quarters (72%) of agency and brand marketers worldwide plan to use AI next year, per MIQ. However, less than half (45%) are confident in their ability to use it to drive operational efficiencies. CMOs need to treat upskilling as a core investment so employees can help support pilots and work independently on AI-driven projects. Leaders should develop role-specific training paths, establish AI leads to answer project questions, and offer prompt libraries to safely practice engaging with AI.
OpenAI's GPT-5.1, a notable model upgrade with improved prompt comprehension over the poorly received GPT-5, is now equipped with seven personality options. Marketers should test how GPT 5.1 and the chatbot’s personalities align with specific tasks and brand tone and voice. Agencies working with numerous brands can use the chatbot’s personalities to meet the various requirements of clients, such as Professional for more serious product campaigns—for example, a pharma or financial company—and Friendly or Quirky for Christmas campaigns from fashion brands.
On today’s podcast episode, we discuss the three big questions surrounding Google in Q3 and beyond: How much of a competitor to Google Chrome is OpenAI’s new browser, Atlas? What’s the main takeaway from the remedies hearings about Google’s ad tech business? And what’s the significance of Google’s first $100 billion quarter? Join Senior Director of Podcasts and host Marcus Johnson, Senior Director of Briefings Jeremy Goldman, and Principal Analyst Yory Wurmser. Listen everywhere, and watch on YouTube and Spotify.
Facebook is creating a more social Marketplace experience with collaborative features aimed at making buying and selling feel more interactive. The platform is rolling out “collections” that let users create groups of Marketplace listings and invite friends to browse together. It’s also adding reactions and comments directly on listings. Brands should explore ad placements within the shopping platform to meet high-intent, young customers who are already in a product discovery mindset.
Brand bias leads most shoppers to buy from companies they’re already familiar with, making it difficult to attract and convert new customers. Eighty-four percent of purchases by consumers worldwide are driven by preexisting brand bias, per WPP Media’s How Humans Decide report. Marketers should focus on building long-term, positive brand familiarity before a buying moment occurs. Because ESO placements carry more influence than paid channels in shaping bias, brands should prioritize credibility-building strategies like reviews and social content.
The European Commission (EC) opened a probe into Google over concerns that it’s unfairly demoting some news media and publishers in search results, marking rising tensions between the company and the media industry. The inquiry focuses on Google’s site reputation abuse policy—which was introduced in 2024—and whether it penalizes websites that include content from commercial partners. Instead of abandoning publisher partnerships while the EC investigates the policy, brands should treat the relationships as part of a broader content strategy where Google is less dependent on news and more strict about third-party content.
Amazon announced a slew of ad updates at its annual Unboxed event, including agentic AI tools primed for campaign planning, targeting, and creative development. Amazon is tightening its grip on the ad workflow, potentially pulling spend from Google and Meta while making its platform more indispensable to brands. Agency-free brands should experiment with the tools while keeping in mind that human insights and oversight are key to responsible, effective campaign deployment. Ensure that the use of genAI content in ads is disclosed to maintain user trust, and check that market research and concept generation match with brand voice and reputation.
A year after enterprise software firms began rolling out AI agents, most tools now look and act alike—creating confusion for companies trying to choose the right solution. And because many rely on the same OpenAI or Anthropic models, their offerings are almost indistinguishable, per The Information. Brands should prioritize AI agents that connect across ecosystems, protect data, and scale smarter instead of locking into one vendor’s walled garden. Doing so builds resilience, flexibility, and trust in an increasingly crowded AI market.
Last week, Tesla and Rivian approved two of the most aggressive CEO compensation plans in history—Elon Musk’s potential $1 trillion payout and RJ Scaringe’s $4.6 billion plan. Both hinge on hitting decade-long performance and valuation targets tied to EV production, AI innovation, and market capitalization growth. Why it matters for brands and marketers: This compensation era spotlights the rise of the personality-driven company. Musk and Scaringe are seen not just as CEOs, but as brand assets whose visibility and vision influence valuation. For advertisers, the message is that leadership narratives can serve as marketing multipliers that help drive brand identity and, for better or worse, brand reputation.
CNN is adding a short-form video feature to its app’s homepage in a bid to attract younger audiences and boost engagement amid declining linear TV viewership. The “Shorts” tab, which previously existed outside the homepage, includes clips from CNN stories in a vertical video format similar to Instagram Reels or TikTok, per The Verge. CMOs should explore how news-aligned short-form content can enhance credibility and trust in brand storytelling and monitor how legacy media brands experiment with short-form video to inform their own content strategies.
Spending on martech tools will continue to grow over the next five years, but data silos, inefficient ROI measurement and training gaps could hold back the tools’ potential. 78% of B2C organizations increased their martech budgets over the last five years, and that pace isn’t slowing: 79% plan to raise them again by 2029, per McKinsey’s Rewiring Martech report, and 34% will boost it by at least 11%. Despite these aggressive investments, only 35% of organizations say their martech operations have reached a “transformational” level of maturity. CMOs should ensure teams are supplied with the technical skills to aid martech’s advancement and treat the tools as a part of operations across the board—not just an IT task. They should also connect martech success metrics directly to clear outcomes—like customer retention—to prove its value across the organization.
X’s new link preview function is artificially inflating web traffic and skewing attribution and engagement metrics for publishers and brands, per The Verge. The feature collapses posts when links are clicked on, letting users bookmark, like, repost, and reply while viewing a webpage. It also preloads pages before any interactions, resulting in false page views. Marketers and publishers should audit their analytics tools and scrutinize any sudden, extreme traffic spikes. Prioritizing first-party data and metrics like time spent and conversions—rather than simply counting page views—will help provide more reliable insights.
Social media marketers are prioritizing user-generated content (UGC) and influencer collaborations. More than three-quarters (82%) of B2B and B2C marketers say UGC is at least somewhat important, per Emplifi. But marketers are facing challenges with their workloads. Just 7% report never feeling burned out, and nearly half say they need more headcount and resources. Marketers should invest in joint UGC and influencer strategies and monitor impact beyond vanity metrics, and CMOs should focus on building teams that can work together across silos efficiently.