This report will guide marketers through a customer journey mapping exercise and explore why and how different content can be implemented throughout the life cycle.View this Report
Jason Goldberg, senior vice president of commerce at Publicis.Sapient, digs into the strategy behind Amazon Go and tells eMarketer how the ecommerce giant will further disrupt retail's competitive landscape.
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There are 311 charts about 'Customer Experience'
Most Recent Charts
Preferred Channels for Contacting Customer Service Among Internet Users Worldwide, March 2019 (% of respondents)
How Often Do Businesses Worldwide Lose Customers due to Poor Service? (% of respondents, March 2019)
Internet Users Worldwide Who Agree that Customer Service Quality Is a Major Determining Factor in Their Loyalty to a Business, March 2019 (% of respondents)
In What Technologies Do Companies Worldwide Plan* to Invest to Improve Their Customer Service? (% of respondents, March 2019)
More On: Customer ExperienceSee All
Chatbots Useful for Some Customer Service, but Can't Do Everything Yet
May 14, 2019
Marketers are looking to chatbots to help personalize the automated aspects of customer service, but many believe the technology still has some ways to go before catching up with their expectations.
Three Ways To Take Your Reputation Management Strategy To The Next Level | Sponsored Content
Apr 26, 2019
Most brands today realize the importance of monitoring customer ratings and reviews. However, businesses need to take the next step and connect their reputation management strategy to the entire customer experience. Yext shares three best practices to build a great reputation across all touchpoints.