Delta expects another record-breaking holiday season as the airline’s affluent customer base spends big on domestic and international travel. However, the travel industry is in a far more uncertain state than Delta’s upbeat earnings suggest. Softening demand from low- and middle-income consumers and international visitors is weighing heavily on the airline and hospitality industries, while the government shutdown could also prove painful.
OpenAI is now allowing users to connect to select third-party apps within the ChatGPT interface. The integrations expand the chatbot’s utility while encouraging users to spend more time within the platform. Consumers may not yet be willing to make transactions within ChatGPT, but they are open to its recommendations. ChatGPT’s integrations with Expedia and Booking.com could transform how people approach trip planning, all while siphoning more traffic from Google—and familiarizing users with the idea of making more purchasing decisions with the help of AI.
United Airlines teamed up with Instacart to give its loyalty program members sweetened perks like free grocery delivery and bonus miles. The $0 delivery fee—what United calls a first for an airline—applies on orders placed just before, during, or shortly after a domestic flight. Loyalty program participants can also earn miles for setting up new Instacart+ memberships and for linking their United and Instacart accounts.The United-Instacart collaboration is more than just a marketing tie-up. It shows how companies are responding to the desire for more flexible loyalty programs and sets the stage for more cross-industry ties among retailers, travel companies, and other industries.
Budget hotel chains are facing the same turbulence as discount airlines, per Yahoo Finance. Lower-income travelers are pulling back while wealthier consumers trade up to more comfortable stays, pressuring budget hotels. Usually resilient in downturns, these companies face what Bank of America calls “structural” headwinds: lower-income travelers contending with slow income growth, weakening sentiment, and persistent inflation.Companies like Hyatt and Marriott have the cushion of diversified portfolios—and may even pick up business as wealthier travelers trade up. But others, such as Choice Hotels and Wyndham, don’t have that safety net. Their focus on the budget segment makes them more vulnerable, which is why Bank of America downgraded Choice shares to “underperform” from “buy” this week.
Airline group Lufthansa plans to cut 4,000 roles by 2030 to boost profitability as it leans into AI adoption. The Germany-based company said most layoffs will be limited to administrative roles as it evaluates what work won’t be necessary in the future. Identifying areas where AI is making work redundant and redeploying or retraining employees to higher-value tasks—rather than hacking away at worker numbers—can preserve institutional knowledge and build trust in the technology’s use across an organization.
The US government faces a shutdown Wednesday unless Congress approves funding for FY 2026 or a stopgap bill, and this one could prove more damaging than past episodes. Unlike prior furloughs, President Donald Trump has vowed mass layoffs of federal workers, a move Goldman Sachs warns could push unemployment higher and worsen already fragile labor conditions. A prolonged shutdown would disrupt air travel, tourism, and retail, with the US Travel Association estimating $1 billion in weekly losses from cancellations and closures. With tariffs, weak international demand, and cautious consumers already weighing on spending, the timing threatens to intensify holiday-season challenges for retailers and travel companies.
The worldwide average session duration for apps in the Entertainment category was 7.3 minutes between April 2022 and June 2025, more than twice the time spent per session on the next-highest category, according to a June 2025 report from Airship.
Albertsons added a travel perk to its loyalty program, joining retailers that are extending membership benefits beyond core offerings in a bid to boost sign-ups and engagement. Loyalty programs increasingly serve dual functions for retailers. Not only do they help reward and retain customers, they are also an invaluable source of consumer data that can power companies’ retail media strategies. By enhancing the value of its loyalty program—and extending those perks to free members—Albertsons can make inroads with both customers and advertisers.
Spirit Airlines’ financial troubles exposed weaknesses in the ultra-low-cost airline model. The carrier has entered Chapter 11 bankruptcy protection twice in the past year, most recently in late August, and is aggressively cutting costs to rightsize operations. The ultra low-cost model isn’t dead—carriers such as Allegiant and Sun Country Airlines are still profitable—but it’s in trouble. Should costs increase and middle- and lower-income consumers continue to cut back, bargain-hunting travelers may face much higher fares as airlines replace economy seats with pricier ones.
Companies are beginning to feel the sting of anti-US boycotts. Anti-US sentiment is especially visible in Canada, where consumers are directing more spending to local retailers and brands—and making fewer visits south of the border. Still, while Canadians are using boycotts to push back against US trade policy, there are few signs elsewhere that anti-American sentiment is driving shoppers away from US brands.
Airbnb may launch a loyalty program at some point, chief business officer Dave Stephenson told Bloomberg. The company has all the ingredients “that would make a compelling loyalty program,” he said—especially following the launch of Airbnb’s services and experiences booking platform. While it’s hardly surprising that Airbnb, a company that has thoroughly disrupted the travel industry, would be reluctant to copy its competitors’ approach to loyalty, there is something to be said for simplicity. What worked for Amazon may not translate as well to Airbnb, given the number of competing platforms that offer similar services—and the fact that most of what it offers is highly discretionary.
President Donald Trump said the US will set a global “baseline” tariff in the 15%–20% range, up from the 10% rate he outlined in April. Our take: Steep tariffs are the new normal. Consumers currently face an average effective tariff of 18.2%—17.3% after adjusting for spending shifts—the highest since the 1930s, per Yale Budget Lab.
Q2 earnings revealed turbulence across the travel sector as American Airlines and Southwest reported lower net income and reduced their outlooks. With US airlines and hotels likely to face more headwinds amid uncertainty over tariffs and trade policy, companies need to adjust their strategies.
20% of US adults say they’ve traveled or will travel less than planned due to the economy, according to a May survey by The Points Guy and The Harris Poll.
The trend: US consumers are pulling back on summer vacations. The average trip budget has dropped 25.4% YoY to $3,132, per an Ipsos survey for Generali Global Assistance. Our take: The pullback in travel spending is a canary in the coal mine. As economic anxiety deepens, more consumers will likely pull back further, scrutinize discretionary purchases, and double down on value. Retailers, brands, and travel companies should brace for a more cautious consumer in the second half of the year. To stay competitive, they should look for opportunities to: Sharpen their value messaging to align with price-sensitive mindsets; Stay closely attuned to shifting consumer sentiment through ongoing survey and trend analysis; Position themselves as allies in financial wellness, offering not just products, but practical ways to help consumers stretch their dollars further.
The insight: Travel demand has stabilized after a turbulent start to Q2, Delta CEO Ed Bastian said in an interview with CNBC. As a result, the airline reinstated its profit outlook for the year. It had withdrawn its forecast after President Donald Trump’s Liberation Day tariff announcements. Our take: The summer travel season is shaping up to be better than airlines expected at the beginning of Q2—but demand remains constrained by uncertainty as consumers debate whether to indulge now or conserve their resources in anticipation of future financial strain. Airlines can either juice demand by lowering prices, or protect their bottom lines by cutting capacity and doubling down on premium experiences.
The commerce media space is growing fast, and as it gets more crowded, it’s becoming harder to keep up with the retail media giants. But by teaming up, smaller players can more easily scale their networks to achieve the reach to stay competitive.
US commerce media ad spending is projected to hit $118.4 billion by 2029, growing at a 15.3% compound annual growth rate (CAGR), per a May EMARKETER forecast.
The news: Budget concerns are top of mind for consumers as they plan their summers. Our take: Consumers’ inclination to save is likely to fuel anxiety in the hospitality industry—especially as uncertainty causes travelers to delay booking until practically the last minute.