As marketing becomes increasingly digital, one channel still stands out for creating real connections: the branded products people hold onto. New research from the Promotional Products Association International shows how merch turns everyday items into lasting brand loyalty.

Artificial intelligence now shapes how insights are gathered and applied. Over the past year, nearly all US market researchers (98%) have used generative AI, and 72% use it at least once a day, per a new Harris Poll–QuestDIY survey. AI’s speed and scale have replaced early skepticism, even as trust continues to lag behind. Brands adopting AI should build oversight and human judgment into their marketing pipelines to guarantee that every automated insight passes the test of accuracy, transparency, and brand integrity.

Due to the Trump administration's crackdown on direct-to-consumer (D2C) pharma advertising, drugmakers face a greater need to develop strong strategies to effectively reach the healthcare professionals (HCPs) who prescribe their treatments. Pharma marketers must use digital tools and channels, including social media and AI, to create credible engagement strategies that offset decreased consumer exposure to drug ads.

Marketers are doubling down on content relevance and strategy as key drivers of performance, but personalization is being left behind. Nearly two-thirds (65%) of North American B2B marketers who say their efforts have been effective in the past year cite content relevance as a main reason, per Content Marketing Institute (CMI). Despite the potential payoff, 94% of marketers say their use of personalization is either basic or moderate. Marketers should pivot AI’s role from content creation to content intelligence, focus on high-quality signals, and implement data-driven personalization to get a sustainable edge in campaign efficiency and engagement.

B2B buyers are leaning on AI tools for vendor selection, raising the stakes for surfacing in AI results. Eight in 10 global B2B buyers in the tech industry use genAI as much as traditional search when researching vendors, per Responsive’s Inside the Buyer’s Mind report. Four in 10 use genAI and traditional search equally. B2B marketers can insert themselves early in buyers’ discovery, vetting, and selection process by focusing generative engine optimization (GEO) efforts on controllable platforms. Ensure website information is structured and easy to parse by publishing clear FAQ pages with information on pricing, use cases, and product offerings.

Twilio’s new tools solve a major marketing bottleneck: unreliable customer data signals. Its update turns Twilio Segment into a real-time control tower by giving marketers and engineers a shared view of what’s working and what’s broken across the customer journey, per MarTech. Marketers don’t need more data—they need usable data. Twilio’s tools clean the pipes and light up dashboards, turning signal chaos into signal clarity while giving brands the confidence and autonomy to act without second-guessing. Brands that delay addressing unreliable signals risk falling behind as data blind spots widen and personalization breaks down.

Performance channels are gaining traction among B2B marketers, with 84% now shifting from traditional, impression-focused approaches, per a Madison Logic survey. Brands should keep investing in performance marketing for its resilience amid economic headwinds. The added flexibility will let them adapt based on rapidly shifting economic signals and consumer behavior changes.