Retail & Ecommerce


In the latest episode of "Behind the Numbers," we chat about the current mobile payments landscape, how many people are using their smartphone to pay for goods and services, and the state of peer-to-peer (P2P) payments.

More people are leaning on voice-enabled devices for routine tasks, like research. But when it comes to voice commerce, most still prefer to shop the traditional way.

The once-hot subscription box model has seen some stumbles and misfires, but personalization and attention to customer preferences may be keys to renewed growth.

The user base in the US is split among operating systems and also fragmented across services like PayPal, bank-specific ventures like Chase Pay and retailer solutions like Walmart Pay.

A survey finds many shoppers will walk out empty-handed if they discover the in-store price doesn't match what was listed online.

Paying via cryptocurrency, like Bitcoin, may soon be the norm, at least according to a survey from SharesPost.

After disclosing for the first time how many Prime members it has, Amazon has followed up with a price increase of roughly 20%, lifting the annual membership fee to $119, the first time it has bumped up the price in four years.

A widening international customer base and ongoing efforts to raise eBay's profile helped the company increase first quarter revenue by 12%.

eMarketer moderates a special presentation with Dylan Hoeffler, product marketing manager at Bazaarvoice, who provides examples of how brands like Tommy Bahama and Flexon have made business decisions using customer insights.

With mobile devices increasingly widespread, more consumers in France and Germany will be shopping and buying with their smartphones and tablets in 2018.

The strategy will lower retailers’ credit processing costs, and could drive growth and awareness for the ecommerce giant’s payment solution.

The social network is rolling out new features to entice users to buy through its platform. For now, payments are limited to things like booking appointments at salons or restaurants, but that could change.

In the latest episode of "Behind the Numbers," eMarketer analysts Victoria Petrock and Nicole Perrin talk about what kinds of cyberthreats are out there, why marketers should care and what they can do about it.

Flipkart, an Indian ecommerce company founded in 2007, may be the object of desire for not one but two of the biggest retailers in the world.

According to Conversocial, consumers don’t want to be shuffled from channel to channel to solve a customer service issue.

This generation is among the most scrutinized, but the millennial stereotype may not be so accurate.

According to a recent survey, about eight in 10 US retail executives are considering cashless stores.

More than eight in 10 US smartphone users surveyed by Field Agent found product images and photos to be "very" or "extremely" influential.

Google's latest quarterly results suggest advertisers are not slowing their digital ad spending in the face of a deepening public debate over data privacy.

According to a recent survey, consumers aren't just looking for individualized service from their loyalty programs. Many want what amounts to instant gratification.