On today's podcast episode, we discuss the unofficial list of retail moves we're most thankful for. This month—because it's Thanksgiving Eve—host Suzy Davidkhanian, Arielle Feger, Becky Schilling, and Emmy Liederman (aka The Committee) have put together a very unofficial list of the top eight retailers they're watching, based on strategies, launches, and collaborations we’re genuinely thankful for — the moves that made us smile, surprised us, or gave us hope for where retail is heading. In this episode, Committee members Suzy Davidkhanian and Emmy Liederman will defend their list against Senior Analyst Zak Stambor and Analyst Rachel Wolff, who will dispute the power rankings by attempting to move retailers up, down, on, or off the list.
Brands and retailers are struggling to keep up with changes to the shopper experience as consumers adopt genAI-powered “click-less journeys.”
SitusAMC—a vendor to banks including JPMorgan Chase, Citi, and Morgan Stanley—had a data breach whose scope and severity it’s still investigating. The compromised data was related to residential mortgages and may include Social Security numbers and other personally identifiable information. Even the best-prepared financial services companies need to be ready to respond to data breaches. Vague assurances before or after a breach suggest bankers aren’t paying attention to necessary details. They must be explicit and transparent about safeguards and breach remediation.
Revolut sold shares that valued the company at $75 billion. The amount raised was unclear, but the buyers included several venture firms and asset management firms that commonly invest in private shares. Revolut’s global success has been remarkable. But it may just crowd the graveyard of foreign neobanks that have tested the US waters. N26 quit in 2022 after two years. When Bunq tried in 2023, it gave up after getting tied up in regulatory reviews. Monzo still operates in the US but gave up hope of getting a banking license. Incumbents have a lot to fear, but Revolut doesn’t have a slam dunk.
Canada published the draft of its Stablecoin Act as part of its Budget 2025 Implementation Act. It applies to stablecoins issued by entities that are not prudentially regulated. For Canadian banks and fintechs, the impending legislation signals that stablecoins are normalizing everywhere as a regulated alternative to cash as a store of value and for electronic payments. The use cases are particularly interesting for Canadian financial institutions and stablecoin issuers who will use stablecoins to move money across the US border.
Consumers increasingly have a negative perception of generative AI (genAI) in the creator economy while fewer see it positively, per a Billion Dollar Boy Study. AI is becoming a necessity across marketing strategies. Negative consumer attitudes toward AI in the creator economy suggest that it’s not whether advertisers and creators use AI, but how they use it that will determine if they see success or face backlash.
A slate of retailers boosted their outlooks following strong Q3 performances, a positive sign as the industry heads into the most important shopping period of the year. Best Buy, Dick's Sporting Goods, Abercrombie & Fitch, and Kohl's all updated their FY sales guidance, pointing to ongoing consumer resilience despite growing pessimism about the state of the economy and personal finances. The outlook for holiday spending is notably stronger than it appeared earlier this year: We expect sales in November and December to rise 3.6% YoY, slower than last year’s 4.4% growth but a significant upgrade from our May forecast.
Baidu posted its sharpest revenue decline on record, with ad revenues falling 18% as AI-generated answers replace traditional search clicks. Ernie Bot now powers responses on most Baidu queries, improving user experience but suppressing monetizable activity—a trend management says will weigh on results into Q4. Competitors like Tencent, ByteDance, and PDD are still growing 20% to 30% YoY, suggesting Baidu’s weakness is structural. While the US market is more diversified, Baidu offers a stress test: AI can reshape search faster than monetization evolves. For advertisers, it’s a reminder that even Google and Microsoft must balance innovation with economic stability.
Klarna will launch its own stablecoin, KlarnaUSD, per a press release. The Swedish fintech is building KlarnaUSD on Stripe’s Open Issuance powered by Bridge, making it the first neobank to release a token on the platform. To execute this future, firms need to educate consumers on the nature of stablecoins versus other digital currencies, which historically have experienced dramatic price volatility. By assuring consumers that stablecoins are backed by fiat, payment providers have a greater chance of convincing shoppers to convert to crypto.
OpenAI introduced a shopping research feature for ChatGPT that builds personalized buying guides based on user queries and past conversations. The feature is available to all ChatGPT users, including those on free plans; OpenAI is offering “nearly unlimited usage” throughout the holiday season. Making the feature widely available at no cost suggests that OpenAI is looking to get users to rely on ChatGPT for purchase decisions, which could eventually result in greater buy-in for its agentic checkout features. However, it faces stiff competition: Perplexity, Google, and Amazon have all rolled out advanced AI functions to help holiday shoppers.
PayPal merchants will now be discoverable within Perplexity, per a press release—right in time for Cyber Five. PayPal merchants stand to benefit from the rising tide of genAI adopters who are reinventing the research, product recommendation, and deal-seeking status quo. Merchants that cater to Gen Z should push to be early adopters of the new update: 47% of Gen Zers already have found a new brand or product through AI, per an Adobe survey. Early mover merchants could get a boost from genAI holiday volume this season.
Pinterest is pushing further into search to maintain growth, especially among Gen Z. Two-thirds of Pinterest’s interactions involve search, CEO Bill Ready told Business Insider. The platform has 80 billion monthly search queries, according to Pinterest. That’s comparable to ChatGPT’s 75 billion queries per month. Pinterest’s high-intent audience, paired with shoppable pins, presents an ideal platform for brand messaging. As more users weed out genAI images, legitimate ads will stand out and minimize fears of scams.
A new report from ANA and Harris Poll indicates that future marketing success will require delivering offline experiences. Brands will need to recalibrate budgets to accommodate this hybrid landscape of high-touch engagement blended with AI-driven discovery. Brands should use AI to handle low-touch decisions, then reinvest the time and trust gained into high-touch offline experiences and brand activations like pop-up shops or store takeovers. Those events create meaning that will help brands stay visible and valued.
France’s government is pushing for a three-month suspension of Shein’s entire site after authorities discovered illegal firearms and sex toys for sale on its marketplace, per Reuters. It is also being sued for up to €3 billion ($3.25 billion) in damages by a consortium of French retailers and retail associations for allegedly using fake promotions to attract shoppers and failing to comply with regulatory standards. Political considerations are contributing to the crackdown on Shein as governments seek ways to protect local retailers from ultra low-cost rivals, but the company hasn’t helped its case.
45% of B2B marketers worldwide are prioritizing investment in AI-powered marketing tools for 2026, according to an August 2025 report from Content Marketing Institute.
Kohl’s topped Q3 expectations and raised its outlook, crediting stronger product assortments, better value through promotions, and improved in-store and digital experiences for helping it win back customers. The company also named interim CEO Michael Bender to the job permanently. Bender, the third person to hold that role in roughly three years, plans to sharpen Kohl's product assortment, offer more proprietary clothing and home goods, and make stores easier to shop to appeal to customers who are “increasingly savvy and are seeking more value.” Kohl’s was upbeat that its recovery is gaining momentum, but it has more work to do to turn sales declines into gains.
Novo Nordisk’s GLP-1 drug semaglutide failed to slow the progression of Alzheimer’s disease in new study results, dashing hopes that GLP-1s might one day be approved to treat the condition. Novo’s Alzheimer’s results underscore the boundary of how far GLP-1s can stretch beyond metabolic diseases.
Spending significantly less time with social media can reduce young people’s symptoms of anxiety, depression, and insomnia, according to a study recently published in JAMA Open Network. As with questions about nutrition, substance use, and other issues that affect a person’s health, clinicians should ask patients during appointments about their social media use and use the responses to deliver guidance on the risks of excessive time online. Healthcare marketers at provider organizations can also create resources for doctors to share with patients showing how too much social media and phone time can harm overall health.
43% of primary care physicians in the US report feeling burned out, the highest share among 10 countries surveyed by the Commonwealth Fund. As primary care doctors and nurses continue to face heavy administrative burdens and burnout, even as new loan limits make medical education less affordable, the clinician shortage will likely worsen.