The news: PayPal and Venmo users can receive early access to Perplexity’s new browser, Comet, with a free 12-month trial of Perplexity Pro. Our take: Big Tech is betting that agentic commerce is the future of shopping, but consumers aren’t on board yet: Nearly 70% of US adults are not interested in AI-powered shopping assistants, per a September 2024 EMARKETER and CivicScience survey. While jostling for future positioning in the market, PayPal, Venmo, and Perplexity need to convince consumers that agentic commerce is a desirable payment option, lest they repeat a metaverse investment flop.
The news: U.S. Bancorp has restarted its digital asset custody services for institutional clients after the Securities and Exchange Commission (SEC) rolled back a rule requiring financial institutions (FIs) to hold capital for cryptocurrency-related activities, per Bloomberg. Our take: This development isn’t surprising given recent pro-crypto regulatory changes. A major FI like U.S. Bancorp diving back in shows there's a real business imperative too, driven by institutional demand. While crypto-native firms like Coinbase have dominated the custody space, the entry of banking giants will heighten competition in the market. While custodying is less risky than holding assets on the balance sheet, it still exposes banks to regulatory and reputational challenges. Even so, these offerings give banks a way to tap younger investors who have been eager for alternative products.
The news: After a five-year hiatus, JPMorgan Chase will once again offer HELOC loans, per Banking Dive. Why this matters: HELOCs tend to be a more flexible type of loan and often don’t have minimum loan requirements, per Mortgage Note. In a period when many customers are in need of fast, flexible cash, HELOC loans can help banks deliver. Not all banks that offered HELOCs pre-pandemic have relaunched them. But they should consider it: Banking customers are likely to continue feeling uncertainty about the economy and their financial futures in the medium term, and financial institutions that offer easier cash access to homeowners will reap more profits and customer satisfaction.
The news: Payments company Wise is exploring plans to become a full-fledged bank in the UK, per The Times. This shortly follows its application for a US banking license. Why this matters: Fintechs are increasingly applying for US licenses, taking advantage of expedited measures that once took years. The UK is seeing a similar trend: Wise joins fintechs including Starling, Monzo, and Revolut in applying for licenses (some successfully). Fintechs entering the traditional banking space could pressure incumbents and reshape the competitive landscape. Banking licenses would allow them to offer a more complete suite of services while maintaining their digital-first, customer-centric approach. Established players will need to adapt or risk losing a significant portion of the next generation of banking customers.
The findings: Fifty-one percent of credit union members, including individuals and small businesses, prefer face-to-face service, per a recent PYMNTS Intelligence survey. This shows that physical branches remain crucial for member retention and loyalty. The takeaways: Credit unions must prioritize: Maintaining and improving in-branch service: Continue investing in your physical branches to provide personalized service that builds trust and loyalty. Enhancing digital onboarding processes: Online onboarding for new members and products should be simple and user-friendly. Creating a unified member experience: The most successful strategy is a hybrid one. Integrate digital and in-branch services to create a smooth, unified experience that meets the needs of all members, regardless of how they choose to bank.
The news: Stripe asked the Consumer Financial Protection Bureau (CFPB) to preserve fee-free open banking as the agency revises Rule 1033. Our take: For now, Section 1033 will remain in place. But as rulemaking proceeds, Stripe’s appeal to the CFPB may fall on deaf ears. The new rule will likely be a defanged version of its predecessor. We expect more firms will pursue Coinbase’s route—carving out individual deals with JPMorgan—or close up shop like Visa.
Generative AI advertising is drawing consumer backlash after brands including J.Crew, Shein, and Skechers released campaigns marred by obvious AI flaws. Internet sleuths and critics pointed to distorted figures, suspicious likenesses, and poorly rendered images, accusing companies of chasing novelty at the expense of quality. The incidents highlight consumer frustration with brands prioritizing speed and cost savings over authenticity—particularly in fashion and retail, where heritage and trust are core to brand equity. Experts argue AI can accelerate creative production, but only when paired with human direction and craftsmanship. Missteps reveal the risks of treating AI as a replacement.
The trend: In the wake of the US closing the de minimis loophole, several large Chinese ecommerce and logistics firms have been investing in European warehouses to offset US losses, per Bloomberg. Our take: The days of rapid growth for Chinese ecommerce companies may be over. Europe might soften the blow from US losses, but it is unlikely to replace them—especially given the weak economic outlooks in France and Germany.
Brands are finding growth in controversy. American Eagle added 700,000 new customers tied to its controversial Sydney Sweeney ad campaign and a Travis Kelce collaboration. The campaigns generated a combined 40 billion impressions, helping American Eagle bounce back from a difficult quarter. American Eagle’s strategy shows that controversy can reignite attention and that generating buzz can pay off. But smaller or inclusivity-minded brands must weigh the potential long-term cost of missteps.
The news: General Motors is tapping the brakes on electric vehicle production just after posting its best-ever month of EV sales in August. The automaker plans to scale back output of the Chevy Bolt and two Cadillac models as the federal $7,500 EV tax credit expires at the end of this month. “It will take several months for the market to normalize,” wrote Duncan Aldred, senior vice president and president, North America, in a blog post explaining the move. In the meantime, GM aims to avoid overproduction, anticipating a “smaller EV market for a while.” Our take: GM revived the Bolt to fill an unmet niche: affordable EVs. While the GOP tax and spending bill may narrow that opportunity, strong consumer interest suggests GM can still carve out meaningful gains—if it delivers a compelling value-for-money proposition.
AI means something different to every retailer—and their level of adoption reflects that range.
Old Navy is venturing deeper into beauty. The Gap Inc. unit will begin selling its own branded beauty products this fall, alongside an expanded selection of items from brands like e.l.f. and Mario Badescu, per The Wall Street Journal. Old Navy’s beauty expansion is a bold bet, given the enormous number of brands already in the market and the increasing ranks of retailers hoping to benefit from resilient beauty demand.
The news: Direct-to-consumer (D2C) telehealth startup Remedy Meds is acquiring competitor Thirty Madison in an all-stock deal valued at over $500 million. Our take: By adding affordable weight-loss drugs to its men's and women's health treatments, the newly combined company will directly compete with Hims and Ro. However, their larger customer base will likely draw the attention of GLP-1 drug manufacturers like Novo Nordisk and Eli Lilly. Both pharma companies are actively trying to shut down the market for compounded weight-loss drugs. Transparent marketing and staying on top of potential regulatory changes to compounded GLP-1 allowance will be key to sustaining customer loyalty.
The trend: Nearly one-quarter of patients (24%) who are pleased with the quality of their recent medical care may still change doctors in the next 6 months, according to a new survey from Huron Consulting Group. Our take: People used to have limited options for healthcare and just went with whatever was in their insurance network. But things are changing, and providers can no longer bet on this. To compete with new tech-savvy healthcare companies, traditional clinics and health systems need to adapt. While they may not be able to match them completely, they should at least adopt some of the features that patients want.
The trend: Healthcare executives expect AI adoption to be the leading trend in the next two years and have high expectations for improvements in patient care, per a new survey from Sage Growth Partners. Sage surveyed 101 healthcare system and hospital C-suite executives during the second quarter about AI opportunities and investment plans. AI can help healthcare shift from reactive to proactive care by transforming the vast amount of data from health sensors into actionable insights. However, the key is to integrate this AI as a tool to support, not replace, a provider's judgment. AI predictive assessments and analytics add valuable information, but providers’ experience, critical thinking, and empathy are necessary not only for balanced diagnoses but also to maintain patients’ trust. A recent study in JAMA found that patients think physicians who use AI are less trustworthy, less competent, and less empathetic than those who didn’t. For now at least, AI use in healthcare is a significant perception hurdle requiring transparent disclosure and careful oversight.
The news: Florida state’s surgeon general and Gov. Ron DeSantis announced a ban of required immunizations such as measles, mumps, chickenpox, whooping cough, and polio. Our take: We can no longer rely on childhood immunizations as basic preventative care—as has been the case for the vast majority of people in the US for a long time. = Vaccine makers and healthcare providers need to actively promote vaccines, especially childhood vaccines. Their messaging and marketing will need to highlight the safety and benefits of vaccines. They should also take a page from the COVID-19 vaccine mandates, and avoid talking down to people and issuing edicts, but instead adopt a non-judgmental tone and invite questions.
Black adults in the US spend 45.9% of their total TV time on streaming platforms—more than both cable (22.4%) and broadcast (21.8%) combined, according to July 2024 data from Nielsen.
The news: Even before the IFA 2025 show floor opens in Berlin, brands are flooding Europe’s CES with announcements pushing AI beyond PCs and phones into the smart home. Ambient intelligence promises proactive tech: Manufacturers unveiled ecosystems that link appliances, security, lighting, and entertainment—using “ambient intelligence” to replace voice and app commands with proactive, intuitive service. Our take: The race to ambient intelligence shows where innovation is headed—invisible systems that anticipate needs. But over-automation risks eroding consumer control and deepening dependence on walled gardens.
As the connected TV (CTV) market matures, new ad formats are giving brands tools to capture attention in cluttered streaming environments. India’s Smart TV OS CloudTV launched a 3D ad unit on Thursday across its OS-powered devices, with the goal of providing a premium user experience and outperforming traditional ad formats in attention capture. CTV is a critical investment for advertisers looking to capitalize on the shift to digital, and 3D ad formats’ innovative ability to engage fragmented viewers will become increasingly important as the market expands.
The news: Roblox will expand its age-checking procedures to all users by the end of the year, per a press release, building on its efforts to protect children online. Users will need to verify their age to access many features—including Party Voice and chat without filters—by submitting either a selfie or government-issued ID. Roblox will then analyze the selfie’s facial features to estimate the user’s age. The platform is rolling out new systems that limit communication between adults and minors unless they already know each other in real life. Our take: Roblox’s stricter age-verification policies stress the growing need to balance reach, compliance, and trust on youth-focused platforms. Marketers should prepare for smaller, more segmented audiences as age checks filter out unverified users and privacy-conscious adults. Long-term success may depend on building campaigns rooted in creativity and authentic value over hypertargeting.