While 45% of US adults expect free shipping on any order, 16% of those consumers will not make a purchase if they have to pay for shipping, revealed August 2025 data from Radial and Dynata.
According to a PYMNTS study sponsored by Block, 42% of scam victims consider changing to a new bank, and 19% have done so. That may be nearly 10 percentage points higher than bank switching in the general population. The financial losses FIs face from compensating customers for fraud and chasing down lost funds may eclipse their loss of business from customers who have been scammed. FIs’ brand value may also fall when they fail to put in place the right protections.
Walmart and Target will both transition to new CEOs on February 1, but the circumstances behind the changes diverge sharply. Walmart is handing John Furner a business with strong momentum, expanding ecommerce capabilities, rising membership adoption, and continued innovation, including its partnership with OpenAI. Target, by contrast, is passing leadership to Michael Fiddelke as sales soften, traffic slows, and its digital efforts lag behind key rivals. The continuity approach aligns with Walmart’s stable trajectory, but Target’s persistent challenges suggest it would benefit from broader strategic shifts to regain competitiveness.
Google offered remedies to settle an antitrust case in the European Union following a nearly €3 billion ($3.5 billion) fine arguing that Google abuses its dominance in digital advertising. The EU’s tough stance signals that the global regulatory environment is intensifying.
A Snapchat, Publicis Media, and Ipsos study revealed creator preferences for brand collaborations, outlining the path ahead for brands who increasingly rely on influencer marketing. Accounting for creator preferences is key to striking influencer partnerships that last and make a tangible impact.
Chinese sellers are facing intensifying pressure as the EU fast-tracks the closure of its de minimis loophole amid a rapid rise in low-value parcel imports, complicating efforts by platforms like Shein and Temu already contending with poor reception, legal scrutiny, and safety violations in Europe. With Chinese regulators also tightening oversight by demanding detailed sales data, sellers built around rock-bottom pricing are encountering diminishing returns. The environment is pushing brands to pivot toward stronger compliance and higher product quality, a shift that mirrors the success of players like Anker and is becoming increasingly necessary as global rules harden.
Amazon quietly introduced agentic shopping capabilities to its Rufus chatbot last week. Customers can now ask Rufus to monitor products and make a purchase when an item reaches a target price or discount level. Amazon’s “Auto Buy” feature could make Rufus more useful for deal-seeking shoppers this holiday season—provided they know the option exists and trust the chatbot’s accuracy. Over the long term, adding more agentic features to Rufus—which has been used by 250 million active customers this year alone—could enable Amazon to satisfy shoppers’ desire for AI assistance without ceding ground to platforms like ChatGPT and Perplexity.
Some Capital One debit cardholders feel dissatisfied with the shift from Mastercard to the Discover network, per The Wall Street Journal. Taking a slow, comprehensive approach to changing card products is critical to maintaining cardholder trust and loyalty. Consumers need assurance that their card will be accepted wherever they shop. Competing issuers can flex their cards’ stability through the Mastercard-Visa duopoly or emphasize their broadening acceptance internationally, like American Express. As travel becomes a tentpole feature of premium rewards, emphasizing acceptance in far-flung locales can entice high-spending wealthy consumers to stick with issuers on major network providers, instead of using a smaller competitor.
Global Payments released a modular, countertop point-of-sale (POS) platform for Genius to serve merchants of all sizes, per a press release. The platform can run as a countertop device, customer-facing display or kiosk, or a wall mount. Launching flexible devices could help lure back merchants looking for value, especially SMBs hoping to slowly build out their POS base platform as they grow. However, economic uncertainty is tamping down consumer spending—and hitting hardest the small- and medium-sized businesses that are most likely to seek out modular solutions. Pairing AI software solutions with customizable POS platforms could help entice merchants that want to automate the busywork from their businesses and reclaim time for critical tasks.
Circle reported $740 million in total revenues and reserve income for Q3 2025, up 66% growth YoY. Circle additionally wants to build a platform around USDC to encourage adoption by financial institutions, remittances players, and fintechs. To break into consumer-facing payments, stablecoin issuers need to make it easy for partners to integrate their coins into their cross-border payment systems. By offering remittance senders lower fees is already part of crypto’s appeal. Stablecoin issuers can take that a step further by offering recipients yield-bearing accounts to store their funds to compete with incumbent rivals that have more established reputations and brand recognition.
“To say that anybody has an emotional response to any marketing expression is the highest praise one might receive,” said Nicolas Chidiac, chief strategy officer at Razorfish. “But the reality is it’s a significantly harder reality to materialize.” The gap between belief and consumer behavior is wider than many realize.
18% of US adults have tried a GLP-1 drug to lose weight or to treat diabetes or heart disease, and 12% are currently using them, per new KFF survey data. That’s a sharp increase from 12% who had taken a GLP-1 and 6% of consumers who were using one in 2024. Marketers will need to capitalize on growing interest and awareness by positioning GLP-1 use around whole health, not just weight loss.
More than half of women received a mental health diagnosis after perimenopause symptoms began, according to a Biote survey in August. For healthcare providers, adding basic perimenopause assessments to routine visits can help distinguish hormonal shifts from mental health conditions.
Get the correct answers to our Big Question quiz in the EMARKETER Daily newsletter.
Rising CPMs, algorithmic volatility, and audience fatigue are flattening social’s growth curve as marketers run into diminishing returns on Meta, TikTok, and Google. That ceiling is forcing brands to seek fresh reach—and connected TV (CTV) is stepping into that void with premium screens, measurable outcomes, and higher emotional lift. As social hits its natural saturation point, CTV delivers the attribution clarity and emotional weight brands can’t get from feeds anymore. Advertisers should make CTV a central line item—not an extension of social video—and use AI-powered optimization to drive efficiency and real-time tuning.
Video consumption behaviors are shifting across generations, according to a Deloitte study. Over one-third (35%) of overall consumers spend more time watching video on social media than streaming platforms. For cohorts like Gen Z, that figure is even greater: 58% of their time with video is spent on social media. Advertisers must adjust their definition of “TV” to account for different preferences for digital video consumption and adapt budgets accordingly.
YouTube is venturing into late night TV with “Outside Tonight,” a weekly live show set in New York City. It also announced plans for other exclusive content Thursday. The format presents a unique opportunity for advertisers to capitalize on typically linear programming that has staying power. If viewers miss the live show, they can tune in later. Just 22% of B2C marketers use livestreaming as part of their content mix, per HubSpot, leaving a wide opening on a proven channel for advertisers to jump into the medium.
Bluesky’s growth is defying social media convention. COO Rose Wang told EMARKETER the platform’s momentum comes not from algorithmic reach but from conversation and community. “People are coming for the discussion and staying for the connection,” she said. Bluesky, now past 40 million users, is attracting audiences fleeing top-down platforms and gravitating toward participatory, user-led spaces. Custom feeds and decentralized moderation let culture form organically, giving advertisers a glimpse into early-stage cultural formation. For marketers, Bluesky’s appeal isn’t reach—it’s relevance. As Wang put it, “People still want to gather.” In a fragmented ecosystem, that’s a powerful foundation.
Amid an ongoing YouTube TV blackout and linear declines, Disney missed analyst estimates in fiscal year Q4. Despite Disney’s streaming growth, the loss of YouTube TV presents a meaningful risk to advertisers because it fractures access to millions of viewers who relied on YouTube TV to watch Disney-owned networks.