Retail media’s early free-for-all is giving way to a more deliberate approach. At last week’s EMARKETER Summit, leaders from Kellanova and Every Man Jack described how marketers are sharpening their focus, rethinking measurement, and preparing for an AI-driven discovery landscape.
On today's podcast episode, we discuss the Thanksgiving shopping season—what surprised us most, what it revealed about the fragility of the US consumer, and how much AI moved the needle for shoppers, and retailers. Listen to the discussion with Vice President of Content and host Suzy Davidkhanian, Senior Analyst Zak Stambor, and Analyst Rachel Wolff.
Canadian consumers are heading into the holidays with tight budgets, as surveys show a rising share cutting back or shifting spending toward essentials. This pullback, combined with flat retail sales and broader economic worries, suggests retailers shouldn't expect a late-season rebound to bail out weak demand. To lure what spending does occur, retailers will need to double down on value messaging and use loyalty programs to win over highly price-sensitive consumers.
Amazon’s move to fold perishable groceries into same-day delivery is paying off quickly, with nine of the top 10 best-selling items in eligible markets now perishables—a sign that shoppers trust the faster service for everyday needs. The shift supports CEO Andy Jassy’s bullish stance on grocery as Amazon expands same-day perishables to more than 2,300 locations and builds on more than $100 billion in online grocery sales over the past year. With Walmart and Kroger also ramping up rapid fulfillment, the stakes are rising in a grocery ecommerce market surging in both order frequency and value.
Online grocer Thrive Market will no longer sell alcohol on its marketplace in response to shifting consumption habits, the company told CNBC. Instead, it plans to double down on zero-proof drinks with a selection of over 20 brands and 100 products. Going all in on the sober-curious movement is a savvy move for Thrive Market, given its focus on organic and healthier products. Demand for nonalcoholic products like alcohol-free beer is soaring, driven by younger consumers as well as the better-for-you movement.
Luxury handbags and leather goods purchases dropped 12.8 percentage points among US adult luxury buyers since 2022, according to a September report from EMARKETER and Bizrate Insights.
Use cases for Perplexity’s Comet AI browser and assistant mark how agentic AI’s influence is happening upstream, within cognitive tasks and away from the point of purchase. Personal use makes up about 55% of total agentic queries within Comet, followed by professional (30%) and educational (16%), per a deep dive on the browser from Harvard Research and Perplexity. The biggest entry for brands isn’t only being shoppable inside AI systems, but becoming embedded in users’ daily workflows. Brands that surface in productivity-driven queries could shape preferences and promote awareness before consumers enter a shopping mindset.
77% of worldwide consumers are comfortable with AI resolving a question or issue, according to an August survey from CSG.
Attention metrics (AUs) in the social media video landscape are gradually fragmenting as audiences shift to platforms with interest-driven feeds, per our industry KPI data provided by Adelaide. Consumer attention fragmenting across platforms means that advertisers who are already struggling to reach target audiences on social media are facing an uphill battle. Focusing on interest-driven platforms like Reddit and Pinterest as they gain AUs can help drive stronger results, while maintaining investment in leaders like YouTube will remain essential.
Pinterest is piloting a new shoppable recipe format with Walmart’s help. Select recipes now feature a “Shop Ingredients” button that lets users add ingredients directly to their Walmart carts. The pilot fits squarely with Pinterest’s broader goal to make every pin on its platform shoppable, a strategy designed to fully monetize its influence over product discovery and shopping trends. It also fits with Walmart's aim to establish a presence on as many shopping channels as possible, be it social commerce or ChatGPT.
Google Chrome will now autofill users’ loyalty card numbers, travel details, and vehicle information housed in Google Wallet, per a company blog post. Maximizing its utility as a shopping interface is critical as Google Chrome’s browser dominance risks getting eroded by AI tools and browsers like Perplexity’s Comet. If volumes divert to new sources, like the PayPal-linked Comet, Google shoppers could maintain their loyalty in the browser by convenience the tools offer them during their checkout experiences.
Afterpay partnered with a slate of new merchants to increase flexible financing options for consumers ahead of the holidays, per a press release. New partners include Thursday Boots, Diesel, and SP5DER Worldwide. Block is betting on its ecosystem effect raising the value of all of its products. However, major partnerships are still needed to rocket a BNPL product to high use, like Klarna’s integrations with Walmart.
Consumers expect flexible financing options during their shopping journey, especially for big-ticket items, per a report from Synchrony’s Major Purchase Study. Advertising financing is essential, but making it easy for consumers to access is even more important. Simplifying checkout through one-click buy buttons or QR code scans in-store can streamline users’ experience for high pressure purchases and drive loyalty to those retailers for making the process painless.
Despite multiple pivots and significant investments, Amazon continues to struggle in a sector that represents one of the largest consumer spending categories. "Amazon dominates ecommerce with nearly 40% market share, but grocery remains the category it just can't crack," said our analyst Suzy Davidkhanian on a recent episode of “Behind the Numbers.”
PepsiCo has reached an agreement with activist investor Elliott Investment Management to cut its US SKU count by 20%, streamline its workforce, and reinvest savings into lowering prices on core brands—moves that largely reinforce strategies already underway. The company expects these price reductions to lift volumes while continuing to expand its growing lineup of “better for you” products, including reformulated snacks, sugar-free beverages, and prebiotic offerings. PepsiCo projects 2% to 4% organic revenue growth next year, but regaining momentum will take time as price-sensitive shoppers increasingly turn to lower-cost private-label alternatives.
Yelp’s newest Most Loved Brands list identifies which national chains consumers returned to most in a year defined by cautious, value-sensitive spending. Unlike perception-based rankings, Yelp’s loyalty score draws from behavioral signals—repeat visits to brand pages, review volume, sentiment, and photo activity—revealing what people actually do, not just what they say. Dave’s Hot Chicken leads the list on the strength of customizable experiences and overwhelmingly positive ratings, while legacy chains, nostalgia-driven brands, and Zillennial favorites succeed for distinct reasons. For marketers, the findings echo broader path-to-purchase trends: consumers increasingly depend on reviews, consistency, and social proof to validate where they spend.
Uber is offering customer data to marketers to enhance ad targeting and placement capabilities. The data is available through Uber Intelligence, its new insights platform powered by LiveRamp. Advertisers can get information on how people “move, dine, travel, and order” to build a better understanding of customers’ behavior patterns, the company said in a blog post. Marketers should experiment with Uber Intelligence’s insights to create bespoke ad strategies that segment audiences, identify relevant customers, and personalize targeting.
While commerce media networks expand, retailers can take advantage of the efficiencies and measurement capabilities that they can provide.Retail media networks alone are expected to claim one-fifth of US digital ad spending by 2029, according to EMARKETER’s September forecast.
The commerce media landscape is bracing for a defining year. Pressure is building across retailers and platforms to rethink how shoppers discover, evaluate, and buy products.