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Retail & Ecommerce

The news: New account openings were down 5% across Wells Fargo, Citi, Bank of America, and American Express during Q2 2025, per The Wall Street Journal. Our take: Issuers are going to chase opportunities to increase their payment volume, which explains targeted efforts to boost luxury travel and dining rewards. But looking long-term, banks need to think strategically about loosening their credit guidelines.

The news: Mastercard rolled out the AI Card Design Studio, which lets consumers and small businesses at participating banks personalize the front of their card, including with AI-generated images and designs. Our take: Mastercard offering a free, AI-based design feature lets businesses and customers maximize their design flexibility and the emotional impact of their products. (Remember customized checks with family photos?)

Deckers and Puma are proceeding with caution as tariffs complicate US operations and consumer sentiment. Of the two companies, Deckers is better equipped to manage the uncertain environment. It has considerably more pricing power than Puma, giving it more room to offset tariff costs. It also has significantly more runway to grow outside the US: International revenues surged 50% in Q1, while Puma is facing weakness in Asia and Europe in addition to North America.

On today’s podcast episode, we discuss how retail media is impacting traditional search marketing, and how marketers can best leverage themselves on the wave of new retail media network platforms. Then, we break down how AI tools will affect the future of paid search advertising. Join our conversation with guest host and Director of Reports Editing, Rahul Chadha, Principal Analyst, Sarah Marzano, and Senior Analyst, Max Willens. Listen everywhere you find podcasts and watch on YouTube and Spotify.

41% of US buy now, pay later (BNPL) users have bought clothing, shoes, and outfit accessories with the services, according to April data from LendingTree and QuestionPro.

The news: PayPal launched PayPal World, a global platform linking major international payment systems and digital wallets. Our take: While PayPal’s starting list of key partnerships represents Latin America, India, and China, the payment provider could penetrate further into European markets by tying up with the European Payments Initiative and the Wero wallet—as well as with top US wallets like Apple Pay and Google Pay or the nascent Paze.

The news: Southwest Airlines made sweeping changes to its Chase co-branded credit cards, per a press release. Our take: Southwest cardholders are essentially earning back classic Southwest perks stripped from regular travelers. The airline likely could use the gains from higher fees on its credit cards: the budget airline sector stands to struggle as lower income Americans tighten their purse strings for personal travel—and Southwest earned 13% of its revenue from its co-brand cards Q3 2024.

As more consumers start GLP-1 treatments, some CPG brands must work harder to stay in shopping carts. As many GLP-1 users eat less and change their diets, it opens new challenges and opportunities for retailers and marketers.

LVMH’s sales fell more than expected in Q2 in yet another sign of trouble for the luxury industry. 2025 is shaping up to be another difficult year for the luxury industry—and not only because of tariffs. While the duties are certainly hitting consumer sentiment and buying power, limited innovation and a perceived lack of value are diminishing luxury’s appeal, even among shoppers who can afford it.

Q2 earnings revealed turbulence across the travel sector as American Airlines and Southwest reported lower net income and reduced their outlooks. With US airlines and hotels likely to face more headwinds amid uncertainty over tariffs and trade policy, companies need to adjust their strategies.

In this podcast episode, we discuss Amazon’s yearly discount sales drive, Prime Day, and how it morphed into a 4-day shopping spree, the number of sales revealed on each day of shopping, how other retailers responded, and what should we expect when the holiday season approaches. Listen to the discussion with Analyst and guest host, Arielle Feger, Senior Analyst Zak Stambor, and Analyst Rachel Wolff.

The news: Capital One’s net revenues increased 25% QoQ to $12.5 billion—one of the many dramatic changes after its merger with Discover.Our take: The scale of Capital One’s merger is eyewatering. As the issuer looking to maximize its yields, it can both offer more attractive credit and debit products within a regulatory environment that is friendly to ambitious growth.

Retailers have been quietly sidelining plus-size clothing and reducing in-store quantities, even though most US women wear larger sizes. This shrinking presence isn't just a bad business decision; it's out of step with consumer preferences.

Athleisure brands lululemon athletica and Vuori are expanding their presence overseas as the US market cools. With the US market looking increasingly uncertain, it’s no surprise that brands like lululemon and Vuori are looking to international markets to shift growth into a new gear. This trend will likely pick up among apparel brands this year, as they look for ways to mitigate the impact of tariffs and reduce their reliance on US shoppers.

The news: Synchrony’s net revenues fell 2% YoY in Q2 2025, per its earnings release. Our take: Synchrony came off of a rocky Q1 2025 but locked down significant deals over the course of Q2 that will help drive growth through the rest of the year.

The news: 79.64% of consumers prefer going straight to their bank to resolve a dispute rather than engaging the merchant in question, per a survey by Chargebacks911. Our take: Both banks and merchants want to reserve the chargeback process for exceptional circumstances in customer care.

40.6% of US adults have researched a product or company after encountering an ad for it in-store, according to March 2025 data from Placer.ai and EMARKETER.

In-store retail media has long been a mysterious black box for marketers—hard to measure and optimize. But thanks to first-party shopper data and AI-driven measurement tools, that’s changing. Marketers can now pinpoint how shoppers engage with in-store campaigns and tie those interactions directly to sales.

Key stat: The number of retail media networks (RMNs) worldwide offering competitive conquesting (the ability to target campaigns to competitors’ shoppers) has risen from 10 in Q2 2024 to 15 in Q2 2025, a 50% increase, according to data from Mars United Commerce.