As online financial crimes and fraud attempts surge, customers are wary of new brands and frequently abandon transactions over a lack of trust. Over two-thirds (69%) of US adults have abandoned an online transaction or sign-up process due to distrust, per Liquid Web’s 2025 The State of Digital Trust report. In today’s online marketplace, brands need to convince consumers not only of their product quality, but of their company’s legitimacy. Unlike industry-level reputation, which brands can’t control, CMOs can shape digital trust by focusing on transparency, clarity, and responsiveness across the shopping journey.
On today’s podcast episode, we discuss the unofficial list of the most interesting retailers for the month of September, with a twist. This month ‘The Committee’ (Arielle Feger, Becky Schilling, and Emmy Liederman) put together a very unofficial list of the top eight most interesting back-to-college campaigns and activations. In this month’s episode, Committee members Analyst, Arielle Feger and Senior Director of Content, Becky Schilling will defend their list against Analyst, Rachel Wolff and Senior Analyst, Blake Droesch, who will dispute the power rankings by attempting to move retailers up, down, on, or off the list.
Retailers are projected to add fewer than 500,000 seasonal jobs in the final quarter of 2025, the weakest holiday hiring since 2009 and an 8% drop from last year, according to Challenger, Gray & Christmas. The slowdown reflects a broader labor market slump that recently led the Fed to cut rates, compounding concerns about rising prices and weak consumer sentiment. With forecasts pointing to sluggish holiday sales growth, lean staffing could further hurt retailers by creating long lines and poor service at a time when customer experience is critical.
A growing share of consumers are integrating AI into their shopping journeys, with ChatGPT driving nearly 21% of Walmart’s referral traffic in August and playing a major role for Etsy, Target, and eBay. GenAI is now the second-biggest source of product recommendations, with trust in AI shopping tools soaring from 46% to 86% in just months. Retailers are experimenting with frictionless AI-driven checkout, while Salesforce predicts AI tools will drive 21% of global holiday orders this year. Amazon, however, is blocking AI crawlers to protect its ecosystem, a risky strategy that may drive shoppers to rivals.
The worldwide average session duration for apps in the Entertainment category was 7.3 minutes between April 2022 and June 2025, more than twice the time spent per session on the next-highest category, according to a June 2025 report from Airship.
Albertsons added a travel perk to its loyalty program, joining retailers that are extending membership benefits beyond core offerings in a bid to boost sign-ups and engagement. Loyalty programs increasingly serve dual functions for retailers. Not only do they help reward and retain customers, they are also an invaluable source of consumer data that can power companies’ retail media strategies. By enhancing the value of its loyalty program—and extending those perks to free members—Albertsons can make inroads with both customers and advertisers.
Over half (51%) of US teen boys say they’ve made a purchase after watching a YouTube Shorts ad, compared with 43% of teen girls, according to June 2025 data from Precise TV.
AI is no longer a nice-to-have in retail, it’s becoming essential. It helps make shopping smoother, sparks product discovery, and guides motivated customers to make purchases. But trust still matters most. The retail playbook needs to adapt, using AI to enhance the shopping journey rather than replace it.
Adyen partnered with Simons, Canada’s oldest family-owned retail business. This tie-up will bring Klarna, AliPay, and WeChat to checkout. Deepening merchant partnerships help outsider or alternative finance platforms gain a foothold in new territories. Klarna has pushed tie-ups with Walmart, Bolt, and DoorDash to break into the US and Canadian markets, a formula that seems to be working as it waits for its Klarna Card to get off the ground in North America.
The holiday sales season is set to begin in earnest in October, with a number of retailers rolling out events to compete with Amazon’s Prime Big Deal Days. Walmart, Target, Best Buy, and Kohl's will all run sales that coincide with Amazon's October event, putting them in a better position to capitalize on shoppers' desire to get a head start on holiday shopping.
iOS 26 widening Apple Wallet’s functionality for travel; digital ID; order tracking; buy now, pay later (BNPL); and credit card information, per an article by 9to5Mac. iOS 26’s updates make physical wallets redundant. With digital ID, credit cards, and essential tickets all located in one app, consumers only need their phones to move through the world.
Walmart is adding pharmacy home delivery for specialty drugs that need to be refrigerated, such as GLP-1s, insulin and liquid antibiotic amoxicillin. Walmart’s move to add GLP-1 drugs to its pharmacy delivery services will be a customer pleaser and could force other players operating in retail and prescription drug markets to make similar moves as consumers grow increasingly frustrated with their drugstore experiences.
DirecTV has launched on Vizio Smart TVs, broadening its reach and opening fresh advertising opportunities for brands, the companies announced Monday. DirecTV’s expansion into Vizio’s smart TVs dramatically widens its streaming footprint and gives advertisers a more measurable, performance-driven environment.
Toys R Us will open 10 new flagship stores and 20 seasonal holiday shops by year-end, doubling down on its return to physical retail. If the retailer can consistently find ways to make in-store shopping fun, its strong name recognition and nostalgic pull should help it recapture meaningful market share.
Spirit Airlines’ financial troubles exposed weaknesses in the ultra-low-cost airline model. The carrier has entered Chapter 11 bankruptcy protection twice in the past year, most recently in late August, and is aggressively cutting costs to rightsize operations. The ultra low-cost model isn’t dead—carriers such as Allegiant and Sun Country Airlines are still profitable—but it’s in trouble. Should costs increase and middle- and lower-income consumers continue to cut back, bargain-hunting travelers may face much higher fares as airlines replace economy seats with pricier ones.
Gen Z’s expected holiday spend in 2025 is $1,357, down 22.5% from 2024, according to July data from PwC.
Retail media has rapidly evolved from a nascent idea into a core pillar of digital advertising. “If retail media was a baby, it would be like crawling or maybe walking… you still need to get the fundamentals right,” said Arthur Sylvestre, vice president, digital commerce at Danone North America at EMARKETER’s Future of Digital Summit event.
For Gen Z and millennials, shopping is about belonging as much as buying. From pop-ups to print catalogs, physical experiences paired with digital touchpoints are reshaping how brands build loyalty and cultural connection.