The news: Cava invested $10 million in Hyphen, the robotics startup behind Chipotle’s automated kitchen line prototype, which Chipotle has backed. Our take: QSRs’ automation bets signal a broader shift toward augmented labor rather than outright replacement. For Cava, the upside lies in freeing employees for higher-value tasks like hospitality while improving speed and accuracy for digital-first customers. But if automation expands from back-of-house prep into other areas such as beverage dispensing and loyalty-driven upselling, chains will need to walk a fine line. Too much efficiency at the expense of the human touch risks alienating customers who still value personal connection. In the long term, the winners will be those that strike the right balance between efficiency and experience.
The news: As entry-level roles for younger hires shrink, ad schools are retooling their programs to promote AI fluency and skills. Miami Ad School, Virginia Commonwealth University’s Brandcenter, and London’s School of Communication Arts are adding AI education curriculum focused on concepting, campaign execution, and portfolio development, per Adweek. Our take: CMOs who understand how AI is reshaping both entry-level roles and leadership expectations will be in a better position to build resilient, AI-ready teams. However, companies shouldn’t focus only on hiring junior employees with existing AI literacy—keeping resources open to train both new and current workers as AI evolves will encourage a diversity of skills and experience on staff.
The news: OpenAI CEO Sam Altman is warning of a growing AI investment bubble. “Are we in a phase where investors are overexcited about AI? My opinion is yes,” Altman said during a dinner with a group of reporters, per The Verge. Still, he emphasized that AI remains “the most important thing to happen in a very long time.” Our take: Altman’s warning about an AI bubble applies to marketers too. The temptation to chase every shiny new AI tool is real, but teams should develop an AI experimentation roadmap with clear outcomes to avoid wasting resources. Pushing vendors for case studies can help maximize budgets.
Execution missteps remain a stubborn issue in grocery retail. Nearly half (48%) of shoppers have encountered pricing mismatches or promotional errors at checkout—a frequent frustration that quietly undermines trust, per a consumer survey commissioned by store intelligence provider Simbe. At a time when brand loyalty is waning, strong execution and a seamless in-store experience can be a powerful competitive advantage.
On today’s podcast episode, we discuss how the world’s largest online retailer is weathering tariffs so far, the biggest takeaway from Prime Day, and why Amazon’s AI future could be wearables. Join our conversation with Senior Director of Podcasts and host, Marcus Johnson, Senior Director of Briefings Jeremy Goldman, and Analyst, Rachel Wolff. Listen everywhere you find podcasts and watch on YouTube and Spotify.
ChatGPT saw 52.2 million US unique visitors in June, up 180.6% from last July, per Comscore.
Retailers face an atypical holiday season. Instead of the usual end-of-year boom, 2025 is expected to bring a rare deceleration in holiday sales growth.
The news: A coalition of major US banks is pushing for reforms to the recently enacted GENIUS Act. The banks are concerned that a loophole could give non-bank competitors advantages over more regulated traditional banks, per AInvest. Our take: The main challenge for traditional banks is that they have to compete on a new front with different rules. But it’s also a major risk to their customers, who could not only move their money over to competitors’ accounts—but also lose it. While a 4% reward rate is highly attractive and far exceeds most traditional savings account interest, these stablecoin holdings are not necessarily protected by FDIC insurance. Without this insurance, a platform failure could mean consumers lose their entire investment—a risk that does not exist with a federally insured bank deposit.
The news: Financial institutions (FIs) are obsessed with acquiring new customers. But prioritizing it over other important goals won’t work in the long run. Our take: The steps FIs should take to ensure the customer journey doesn’t end right after it starts include: Investing in a strong onboarding experience. Create incentives—such as rewards and personalized insights—for customers to make their second transaction, not just their first. And seamless onboarding journeys particularly help strengthen ties with younger customers, who have high expectations for great experiences. Rethinking their brands. FIs can stand out by figuring out what makes them unique and communicating that consistently. If a brand or messaging is indistinguishable from the next FI, consider a rebrand or brand refresh. Doubling down on AI. From ensuring FIs show up in generative search engine results to supercharging the customer experience with AI agents, finding new ways to implement the technology to better engage customers can be a valuable investment.
The news: MX Technologies recently surveyed 1,000 US consumers to study what drives banking customer retention and attrition. Our take: The MX Technologies report underscores that consumers are highly motivated by value, convenience, and a seamless digital experience. In addition, they know what they want for their finances and are willing to look to competitors to get it. To win and retain customers, FIs should proactively use data to anticipate customer needs at key life stages and offer relevant products before those moments arrive.
Gen X consumers will spend $15.2 trillion worldwide this year, the highest of any generation, according to NielsenIQ.
The news: Cardholders who pay an annual fee report higher satisfaction with their financial product than those carrying no-fee cards, per J.D. Power’s US Credit Card Customer Satisfaction Study. Our take: Chasing too quickly after the most premium cardholders risks disenchanting young, upwardly mobile professionals in the millennial and Gen Z cohorts. If these elite cards want cardholders who can grow across their financial lifetimes with their products, they need to avoid hollowing out the middle between their elite and entry-level cards.
The news: Stripe is developing a blockchain called Tempo with crypto venture capitalist Paradigm, per an exclusive from Fortune. Our take: Even after the completion of its ecosystem, Stripe still faces steep competition with a crowd of existing public and private blockchain networks.
The news: The American Bankers Association, the Bank Policy Institute, and Consumer Bankers Association defended their decisions to charge fees to fintechs in a letter responding to the Financial Technology Association’s recent plea to protect Section 1033. Our take: Banks are in lock-step marching toward undoing Section 1033. As competing trade groups make appeals to President Donald Trump—whose own family has expressed support for the open banking rule—fintechs need to prepare for a post-1033 world.
As tariffs raise costs for brands and retailers, many are embracing SKU rationalization—cutting underperforming items to rein in expenses and protect margins.Retailers face a delicate balancing act: trimming costs without alienating customers. SKU rationalization may be a short-term necessity, but its long-term impact hinges on how well brands can preserve shopper loyalty while streamlining the aisle.
The news: A recent YouGov study highlighted shifting media consumption habits—and Gen Z is leading the way. Half of Gen Zers make purchases based on social media ads compared with 41% of overall consumers. Gen Z is one of the leaders in time spent with social media, with 28% spending at least 5 hours on social platforms on the average weekday. Our take: As Gen Z proves itself as one of the most valuable demographics for advertisers, brands must tailor strategies to channels and formats that are most likely to connect with these growth drivers.
The advertising industry’s age and experience mix is shifting fast. In the US, entry-level roles are shrinking as automation replaces routine tasks, while in Australia, “juniorisation” favors younger, digitally fluent hires over seasoned veterans. Agencies face a balancing act—bringing in Gen Z talent to master AI-driven tools and authentically shape campaigns, while retaining senior expertise crucial for strategy, oversight, and client trust. Without a robust entry-level pipeline today, the industry risks a future shortage of homegrown leaders just as marketing grows more complex.
The news: New data from Digital Content Next revealed that Google AI Overviews lead to as much as a 25% decrease in publisher referral traffic, reinforcing brands’ and publishers’ ongoing concerns over the tech’s adverse impact on content effectiveness. Our take: AI Overviews will continue usurping referral traffic from publishers, meaning that the brands who last will be those who adapt to the change rather than fight it. Brands must optimize for AI visibility, not just search rankings.
The advertising industry’s age and experience mix is shifting fast. In the US, entry-level roles are shrinking as automation replaces routine tasks, while in Australia, “juniorisation” favors younger, digitally fluent hires over seasoned veterans. Agencies face a balancing act—bringing in Gen Z talent to master AI-driven tools and authentically shape campaigns, while retaining senior expertise crucial for strategy, oversight, and client trust. Without a robust entry-level pipeline today, the industry risks a future shortage of homegrown leaders just as marketing grows more complex.
Hogarth CEO Richard Glasson says AI hasn’t diminished creativity—it’s made craftsmanship more essential. By pairing genAI with human expertise, Hogarth is reengineering production to meet nonstop content demands without sacrificing cultural nuance or brand voice. In an era when 54% of marketers fear AI will erode creativity, the agency’s hybrid model positions craft as the premium differentiator.