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Retail & Ecommerce

Consumer loan volume and credit risk are getting harder to gauge as lending moves away from banks and into alternative consumer lending. One estimate says that private funding for consumer lending fintechs could support almost $140 billion in global lending over several years. FIs’ general disinterest in riskier borrowers means that they migrate to fintechs, which may retain the risk or shift it to banks and investors in ways that reveal little about borrowers on the hook for repayment. If the trend continues, widespread defaults could hit the financial system, and few will know exactly what to expect.

Meta has rolled out major upgrades to partnership ads on Facebook and Instagram, introducing new AI-enabled tools, broader creator discovery surfaces, and an API that lets advertisers programmatically convert UGC and creator posts into paid ads at scale. Partnership ads already outperform standard formats—19% lower CPAs and 13% higher CTRs—and with Gen Z more receptive to creator messaging and most consumers taking action quickly after seeing creator content, Meta is formalizing the path from organic influence to paid performance. For marketers, the message is clear: creator content is now a foundational performance lever, not an experimental add-on.

The deal lets mid-market advertisers tap intent-rich audiences with automated, outcome-based TV campaigns

Costco is gaining market share across nearly all categories it operates in, as shoppers respond to its combination of value, quality, and newness, CFO Gary Millerchip said on the retailer’s most recent earnings call. Costco is one of many retailers benefiting from both consumers’ search for value and the K-shaped economy. Like Walmart and Dollar General, the company is well positioned to outperform this holiday season as shoppers cut gift budgets and prioritize necessities. Costco’s results point to a retail environment in which share gains are driven by traffic, value, and loyalty, one that does not bode well for chains that lack pricing credibility or differentiation.

Consumer spending stayed resilient in Q3, but widening gaps between high- and low-income households reshaped retail performance, with affluent shoppers driving growth while budget-constrained consumers cut back. Bank of America data shows most spending momentum came from middle- and higher-income groups, reflected in retailers’ earnings: Williams-Sonoma saw premium demand lift margins, while Pottery Barn lagged; off-price chains thrived as value-seeking surged; and Walmart and Amazon gained share as Target struggled with discretionary softness. Overall, the data points to a sharply diverging retail landscape heading into a holiday season poised to favor mass and off-price merchants.

PayPal will power stablecoin payouts for US creators on YouTube, per Fortune. US creators can receive PYUSD payments instead of direct deposit. While PayPal’s stablecoin payments are exclusive to US creators for now, the benefits of crypto are more likely to be felt by international creatives, who could be served by lower fees and faster transaction times facilitated. If US adoption is favorable, PayPal has a viable growth plan moving forward.

Affirm released a bevy of data regarding its user base and loans in a letter addressed to senators. Affirm’s data suggests a tiered system may be emerging in BNPL, where different providers are serving different slices of creditworthy customers. However, the income range of US adults seeking BNPL loans demonstrates widespread popularity of alternate credit, a key concern for issuers who risk losing credit card customers to these alternative loans. They need to address that risk with competitive, rewards-eligible card-linked installment loans.

Stripe launched its Agentic Commerce Suite, enabling affiliated merchants to service agentic checkout, per a press release. Merchants will be able to upload their inventories to databases that are scannable by AI agents without updating their own tech stack. Gen Z and millennials shoppers are becoming more comfortable using AI agents to shop for discretionary and essential shopping hauls. Merchants that make it easy for consumers to transfer repeat purchases to programmable agentic purchases stand to score great volume opportunities as shoppers look for a low-touch restock experience.

New tools let creators link to brand sites in Shorts ads, driving fast conversions during peak shopping season.

Shopify has introduced 150 updates, headlined by two major tools aimed at expanding reach and boosting conversions: an “agentic storefront” that lets consumers buy products directly through AI platforms like ChatGPT and a new Shopify Product Network that helps merchants fill product gaps via cross-store recommendations. The agentic storefront should give merchants an early advantage in AI-powered commerce, while the Product Network should boost conversions, and create new revenue streams without adding inventory or operational burdens.

Amazon's recent business moves, examining corporate layoffs, AI-powered shopping features, and new smart glasses technology for delivery workers paint an interesting view of its immediate future and what it could mean for consumers.

TikTok grabbed the lead in Cyber Five advertising traffic this year, passing the 50% mark, per Industry KPI data from MikMak, showing it was the main discovery channel for early holiday shoppers. TikTok’s major swing past Meta this year shows that it is proving more effective at routing users from content into product pages and retail websites where purchases take place. Despite TikTok’s ad traffic advantage, Meta had an edge in facilitating purchases. Meta posted a 6.8% conversion rate over the Cyber Five, compared with TikTok’s 1.06%. These trends suggest advertisers would benefit from using two strategies during the rest of the holiday season: using TikTok to spur demand and lure shoppers, but looking to Meta to convert that interest into sales.

The heat on Temu parent PDD Holdings is growing, at home and abroad. The company is being investigated by China’s State Administration for Market Regulation (SAMR) over reports of fraudulent deliveries, per Bloomberg, while Temu’s Dublin headquarters were raided last week by the EU over concerns that the company breached foreign subsidy rules. PDD is losing goodwill in many of the markets it operates in—including in China, its most important. Employees reportedly got into fistfights with SAMR investigators at the company’s Shanghai offices, leading to multiple arrests. Such confrontations are highly unlikely to endear PDD to the powerful regulator, which has the ability to instigate sweeping probes into the company’s business practices.

Affirm expanded its partnership with Shopify, bringing Shop Pay installments to the UK, per a press release. PayPal and Klarna’s deep entrenchment in the UK will make it difficult for other BNPL contenders to make advances. Powering Shop Pay installments could help Affirm accelerate its foray into the country thanks to Shopify’s established network of merchants and brand recognition.

SoFi debuted the SoFi Smart Card, a charge card aimed at rewarding consumers in essential categories, per a press release. SoFi’s latest product meets the needs of everyday consumers while offering competitive cash back in a necessary category. Issuers should expand rewards on essential categories like groceries and gas to stop middle- and working-class cardholders from switching to neobank competitors—offering card products that assist with affordability.

Klarna sealed a research partnership with Stripe-owned Privy to develop a crypto wallet for Klarna users, per a press release. Klarna’s jump into crypto could help pad its margins and keep users more enmeshed in its growing ecosystem of financial services. But fintechs dabbling in stablecoins now still need to overcome the overwhelming inertia facing stablecoin payments. Consumers just aren’t interested in crypto payments, and unless they see immediate, concrete benefits for making the switch, KlarnaUSD and other proprietary stablecoins—like PayPalUSD—will have limited addressable markets.

Solo dining is contributing more to restaurant spending as consumers carve out room for experiences despite rising financial stress. Solo diners now account for nearly half (47%) of quick-service restaurant (QSR) orders, up from 31% in 2021, according to Yum Brands, while a Toast report found a 22% spike in single diner reservations in Q3. The uptick in solo dining is a rare bright spot for the restaurant industry, which is otherwise struggling to find ways to engage consumers.

Retail media’s early free-for-all is giving way to a more deliberate approach. At last week’s EMARKETER Summit, leaders from Kellanova and Every Man Jack described how marketers are sharpening their focus, rethinking measurement, and preparing for an AI-driven discovery landscape.

On today's podcast episode, we discuss the Thanksgiving shopping season—what surprised us most, what it revealed about the fragility of the US consumer, and how much AI moved the needle for shoppers, and retailers. Listen to the discussion with Vice President of Content and host Suzy Davidkhanian, Senior Analyst Zak Stambor, and Analyst Rachel Wolff.

Canadian consumers are heading into the holidays with tight budgets, as surveys show a rising share cutting back or shifting spending toward essentials. This pullback, combined with flat retail sales and broader economic worries, suggests retailers shouldn't expect a late-season rebound to bail out weak demand. To lure what spending does occur, retailers will need to double down on value messaging and use loyalty programs to win over highly price-sensitive consumers.