Drone delivery is finally taking flight in the US, with major quick-service chains launching pilot programs to test airborne burrito and chicken deliveries. Uber Eats and Flytrex plan drone pilots by late 2025, while Dave’s Hot Chicken, Chipotle, and GoTo Foods are running tests across California and Texas with partners like Matternet, Zipline, and Wing. Looser regulations and better tech are driving momentum, though most efforts remain small-scale. Still, even if drone delivery doesn’t revolutionize logistics, the buzz positions these brands as forward-thinking innovators gaining valuable PR lift.
Microsoft overhauled its Digital Direct Sales operation—responsible for selling all first-party products on Microsoft.com across 100+ markets—to run on an AI-first, agent-driven assistant model that drives the company’s ecommerce. The next battle for customer intent won’t happen on search bars or landing pages—it will happen inside conversations. The brands that train their AI agents to listen, reason, and personalize at scale will own those moments of intent. Every chat should be a transaction—brands need to train their AI agents to listen, reason, and personalize at scale.
On today’s podcast episode, we discuss what folks are prioritizing when it comes to upskilling in AI, the stigma of using the technology at work, and which part of the “Using AI at Work” conversation needs more attention. Join Senior Director of Podcasts and host, Marcus Johnson, Senior Editor, Lisa Haiss, and Analyst, Grace Harmon. Listen everywhere and watch on YouTube and Spotify.
"The collective impact of messaging is that you’re engaging with the people you have the deepest and most powerful relationships with,” said Steve McKnight, managing director of GIPHY Ads. “That’s where culture is made.”
By working closely with intermediaries, financial institutions (FIs) gain more-reliable access to funds, risk diversification, and greater operational efficiency. This in turn improves margins and market share and keeps institutions connected to the investment-lending flow that drives their bottom lines. Successful intermediary marketing directly correlates with empowering the chosen intermediary to do its job rapidly and accurately. FIs must shift their focus to becoming indispensable partners that save intermediaries time and help them win clients. By proactively providing advisors and consultants with ready-to-use, actionable materials, FIs move from being vendors to trusted, strategic assets.
The news: The Interactive Advertising Bureau (IAB) lowered its 2025 US ad spending forecast from 7.3% growth to 5.7%, citing “macroeconomic pressures” and tariffs. What brands can do next: The most effective marketing strategies will vary dramatically across industries. Low-cost, high-ROI channels can squeeze the most out of limited budgets, but marketers shouldn’t underestimate the value of branding and loyalty.
Instagram is experimenting with its user interface in India, testing a feature where users open the app directly to a Reels feed instead of the traditional photo-first interface, the company confirmed. The brands that stay competitive in the crowded social media landscape will be those who take advantage of short-form’s potential and build ad strategies tailored to the format.
Pharma marketers are increasingly investing in point-of-care (POC) marketing. Pharma marketers should be able to effectively integrate traditional media advertising with POC content. For example, marketers could use similar wording, data, and testimonials in a TV/online campaign as they do in a POC ad to improve audience retention. Similarly, a TV commercial may spark initial awareness of a prescription drug, while POC ads reinforce it with QR codes or digital resources that patients can explore in the waiting room, or cost-saving information provided at the pharmacy counter.
ICEBlock, an app that allowed users to flag US Immigration and Customs Enforcement activity, was taken down from Apple’s App Store after the Trump administration pressed for its removal, per The New York Times. This push for compliance is exemplified by the TikTok ban threat in the US. Even though the ban didn’t materialize, it showed how government pressure can reshape platform access overnight. And if a company takes a stance that appears to favor one political side, the fallout can be far-reaching, not just for the platform but for every brand inside its walls.
Xbox plans to add a free ad-supported tier to its Xbox gaming subscriptions, per The Verge. Employees currently have access to testing ahead of a public beta. Test features include two minutes of pre-roll ads before gamers gain access to Xbox Cloud Gaming and a one-hour time limit per session. Nearly half (46%) of gamers often make purchases based on in-game ads. Marketers should focus on influencer-led campaigns that play up gaming and personalization. If ads feel more like a buddy joining them in the living room rather than an interruption, gamers are less likely to be irritated.
At Advertising Week New York, creators are no longer side players—they’re center stage. Global president Ruth Mortimer told EMARKETER that influencers now operate as media channels in their own right, shaping programming with four dedicated tracks, a creator lounge, and even an Adobe-backed live pitch where creators can secure $25,000 contracts on stage. As creators revive entertainment formats and build their own businesses, brands should view them as long-term partners driving cultural relevance—not just campaign amplifiers.
The subscription economy is on track to surge 67% over the next five years, reaching $1.2 trillion globally by 2030, according to Juniper Research. Digital video subscriptions lead the way and account for more than a third of all spending. The subscription model is scaling, but trust is fragile. With large shares of consumers across markets feeling they pay too much, retention will define the next growth phase. Retention must be part of the design from the start—transparent pricing and policies, simple cancellation or tier-change processes, and clear, distinct benefits—so subscriptions become habits, not burdens.
Perplexity dropped the $200 monthly fee for its AI-native Comet browser, making it free worldwide but with rate limits. The change follows Google Chrome hitting a record 73.7% share of desktop browsing in September, per StatCounter. Comet can summarize webpages, pull key details, and wade through links on a user’s behalf. Chrome remains the must-buy channel, but ChatGPT’s mobile stickiness and Comet’s positioning prove that audiences may increasingly flow through alternative gateways. The brands that experiment early across these varied environments will be better prepared when consumer behavior tilts away from legacy browsers.
Seven of the 10 top affiliate publisher types increased coupon use in H1 2025, led by email where 50.1% of sales included a coupon, according to data provided to EMARKETER by Awin.
As advertisers demand clearer evidence of campaign effectiveness, retail media networks (RMNs) are investing in advanced attribution tools. Loblaw Advance, the retail media network of Canadian retailer Loblaw Companies Limited, is taking this step with its new multi-touch attribution (MTA) solution.
Citigroup has accepted President Donald Trump's money, creating a new trust held by his son Eric Trump for some of the president's assets, per Bloomberg. Citi is calculating that the Trump family’s potential investments outweigh the reputational risks—and potential blowback from consumers. Businesses’ decisions have recently led to massive boycotts, for example Disney lost 1.7 million subscribers after Jimmy Kimmel’s highly politicized temporary suspension, per Tvinsider. And Target has faced declining profits after stepping back from DEI policies. We will likely see more movement in this direction, as banks fear being labeled as debanking under this administration.
Google’s Chrome browser hit a record 73.7% share of worldwide desktop browsing in September, according to StatCounter. That’s its strongest position yet and signals little room for competitors. Apple Safari sits at 5.7% on desktop, but its browser is stronger on mobile with 19.5%. Brands should treat Chrome as the default hub for ad spend, search, and AI-enabled commerce by building campaigns that align with Google’s integrated ecosystem. Safari merits a mobile-first strategy to reach iOS users, but the real growth lever is Chrome’s ability to unify discovery, personalization, and conversion for mobile and PCs in one place.
Video production company Lemonlight’s new generative AI advertising tools reflect the technology’s growing popularity with marketers. Brands should embrace the tool for its unique blend of AI and human insight, but approach some features cautiously and maintain a test-and-learn approach.
To promote its new NextGen Acela fleet, Amtrak invited students from New York School of Design to compete in a competition to produce “Trak Suits” in two categories: one couture look and one ready-to-wear for consumer purchase.
Retailers are rethinking old tech choices as the channel matures. Mirakl Ads’ Anne Hallock joins EMARKETER’s Sarah Marzano to discuss how AI and a commerce-first approach can reduce friction, capture new ad dollars, and drive growth.