The news: A coalition of major US banks is pushing for reforms to the recently enacted GENIUS Act. The banks are concerned that a loophole could give non-bank competitors advantages over more regulated traditional banks, per AInvest. Our take: The main challenge for traditional banks is that they have to compete on a new front with different rules. But it’s also a major risk to their customers, who could not only move their money over to competitors’ accounts—but also lose it. While a 4% reward rate is highly attractive and far exceeds most traditional savings account interest, these stablecoin holdings are not necessarily protected by FDIC insurance. Without this insurance, a platform failure could mean consumers lose their entire investment—a risk that does not exist with a federally insured bank deposit.
The news: Financial institutions (FIs) are obsessed with acquiring new customers. But prioritizing it over other important goals won’t work in the long run. Our take: The steps FIs should take to ensure the customer journey doesn’t end right after it starts include: Investing in a strong onboarding experience. Create incentives—such as rewards and personalized insights—for customers to make their second transaction, not just their first. And seamless onboarding journeys particularly help strengthen ties with younger customers, who have high expectations for great experiences. Rethinking their brands. FIs can stand out by figuring out what makes them unique and communicating that consistently. If a brand or messaging is indistinguishable from the next FI, consider a rebrand or brand refresh. Doubling down on AI. From ensuring FIs show up in generative search engine results to supercharging the customer experience with AI agents, finding new ways to implement the technology to better engage customers can be a valuable investment.
The news: MX Technologies recently surveyed 1,000 US consumers to study what drives banking customer retention and attrition. Our take: The MX Technologies report underscores that consumers are highly motivated by value, convenience, and a seamless digital experience. In addition, they know what they want for their finances and are willing to look to competitors to get it. To win and retain customers, FIs should proactively use data to anticipate customer needs at key life stages and offer relevant products before those moments arrive.
The finding: Interest in electric vehicles (EVs) has ticked up in the past year, per Deloitte’s June 2025 ConsumerSignals report. Globally, 44% of consumers said they would prefer an EV for their next vehicle, compared to 39% one year ago. In the US, 37% of consumers want an EV, up from 34% in June 2024. The rise in EV demand marks a fundamental shift in the risk landscape. Insurers can no longer afford to underwrite EVs as they would a regular car and adjust premiums reactively. Instead, they must move to a proactive model. This will include incentivizing safe driving, and educating consumers about their vehicles and how to keep premium prices as low as possible. Next, insurers should consider acquiring cybersecurity insurance, investing in human-centric security, and implementing advanced security technologies.
The strategy: Insurance Business Magazine analyzed the tactics behind recent successful insurance marketing campaigns. Our take: The most successful insurers aren't just selling a product; they’re telling a story that connects to people's lives and their need for security and peace of mind. In our report “Life Insurance Trends 2025,” we also explored marketing techniques to help customers—especially younger generations—see the value of insurance. We emphasized price transparency, value-adds, and education on what products entail. Insurance Business Magazine’s analysis backs this up: When insurers move beyond technical jargon and focus on tangible benefits of insurance, they build trust, create memorable campaigns, and ultimately drive greater interest and loyalty.
In this podcast episode, we discuss the difference between a real miss vs. sparking conversation, if there is such a thing as bad press, and what brands should do once a campaign doesn’t land. Listen to the discussion with Vice President of Content and guest host, Suzy Davidkhanian, Principal Analyst, Sky Canaves, and Analyst, Arielle Feger.
The news: Fintech giant Chime beat Wall Street estimates in its first quarterly revenue reporting as a public company, driven by strong demand for its digital banking services, per Reuters. Our first take: Chime's impressive debut as a public company is a powerful statement about the shifting dynamics of consumer banking. For years, traditional banks have dismissed challenger banks as a fringe trend. But Chime's financial performance proves there's a huge, profitable market for digital-first financial services. In addition, Chime’s focus on short-term liquidity tools and early pay access has positioned it as a valuable financial partner, especially as consumers are faced with pressing economic concerns.
The news: President Trump recently signed an executive order to allow Americans to invest 401(k) retirement savings in private equity, cryptocurrency, real estate, and other alternative assets, per NBC. The administration believes this will give retirement savers more opportunities for potentially higher returns. Our take: This may excite younger consumers in particular, as they generally are more interested in alternative investments. But critics and financial experts warn that these new options come with higher risks and costs than traditional 401(k)s. The traditional banking model centers on stability, trust, and relatively conservative financial products. In addition to new opportunities, introducing high-risk, alternative assets into retirement accounts creates significant challenges for the banking sector.
The news: Google is turning search results into a customizable, algorithmic feed. The search giant is rolling out Preferred Sources, which allows users to select their favorite blogs or news outlets to appear the most in the “top stories” section. The feature aims to help users see more content from their favorite sites, per Google. Our take: If search results become a more limited discovery engine, news sites and blogs may need to rely more heavily on traffic through alternative sources. Joining blogging sites like Medium and Substack could help maintain visibility and surface new readers who will add them as preferred news sources, considering the platforms’ focus on content discovery.
Some students have already started their school year, but the back-to-school shopping season is far from over. In fact, over a third (34%) of families begin their back-to-school shopping in August, according to recent data from ad platform gumgum.
For advertisers, the increasing fragmentation within the search landscape can be quite frustrating and challenging. “But for consumers it feels like ease and convenience," said our analyst Sarah Marzano on a recent episode of "Behind the Numbers." "We're able to conduct product searches wherever we're spending time and go on a journey that's tailored to the mindset we're in."
On today’s podcast episode, we discuss what to make of Meta’s ‘Superintelligence Labs’ unit, the unconventional ways young people are using Instagram, and the potential sleeping giant of WhatsApp’s ads. Join our conversation with Senior Director of Podcasts and host, Marcus Johnson, Vice President and Principal Analyst, Jasmine Enberg, and Senior Analyst, Minda Smiley. Listen everywhere you find podcasts and watch on YouTube and Spotify.
On today’s podcast episode, we discuss if Google is actually fending off the AI search competition, what its AI Overviews are doing to search behavior, and why growing AI search usage might not necessarily translate into a booming ad business. Join our conversation with Senior Director of Podcasts and host, Marcus Johnson, Senior Director of Briefings, Jeremy Goldman, and Principal Analyst, Yory Wurmser. Listen everywhere you find podcasts and watch on YouTube and Spotify.
Some 46% of worldwide marketers say customer retention rates are the most important metric when evaluating A/B test results, per April 2025 data from Ascend2.
The news: Citigroup CEO Jane Fraser met with President Donald Trump to propose a public stock offering for mortgage giants Fannie Mae and Freddie Mac, per Bloomberg. The proposal is part of a larger push by Wall Street executives who see the deal as a potentially large source of revenue. Our take: IPOs take time, and this one would be an especially massive undertaking. In his first term, President Trump attempted to privatize the two firms and was unsuccessful, highlighting the rocky road ahead. This leaves the next steps and timeline murky, but we will be closely watching developments.
53% of marketers in North America cite data analysis and insights as the top bottleneck slowing down marketing cycles, according to an April GrowthLoop and Ascend2 survey.
In this podcast episode, we discuss if ‘Summerween’ is here to stay, which retail shopping holiday is most likely to expand, and how all of this affects shopping behavior. Listen to the discussion with Senior Director of Podcasts and guest host, Marcus Johnson, Principal Analyst, Sky Canaves, and Vice President of Content Suzy Davidkhanian.
The news: Huntington Bank refreshed its brand with new logos, an ad campaign, and a suite of products to meet the evolving needs of its target customers, per a press release. The details: The brand refresh is changing not only the look and feel of marketing materials but thoughtfully addressing the needs of its target audience. Will it work?: The success of the rebranding will depend on preparation as well as buy-in from employees and customers. But what stands out as incredibly strategic are its products that thoughtfully address its target customers’ life-stage-related needs.
The news: A California court ruled Meta’s collection of menstrual health data violated state privacy laws, per TechCrunch. The takeaway: The Meta case puts tech companies that use health data for ad targeting and marketing on notice. Explicit consent and absolute transparency is not only legally critical around healthcare data, but also key to building trust with consumers.
Starbucks will rely on kiosks to shorten wait times at high-traffic locations like airports and hospitals, per a Bloomberg report. For all Starbucks’ talk about building the community coffeehouse, it recognizes that service, speed, and reliability are integral to keeping customers engaged with the brand. While there are other pillars the company needs to execute to complete its turnaround, being able to deliver efficient service when it’s needed most will bolster its reputation for reliability and encourage more frequent visits.