The news: Revolut is exploring paths that can help it expand in the US banking industry. The company recently held talks with investment bankers about hiring them to advise on a potential bank acquisition, per Bloomberg. What it means for banks: Nationally chartered banks could see more interest from fintechs or international firms that want to follow Revolut’s path. And more licensed banks means more competitors—armed with not only the agility and digital innovation of a fintech, but also the physical footprint of the banks they’re acquiring. To combat the threat, banks will need to double down on their biggest strengths, including longstanding reputations, customer-centricity, and the personalized products and services that customers want most, like those we highlight in our “US Mobile Banking Emerging Features Benchmark 2025” report.

The news: 53% of US consumers cited a lack of human empathy and understanding as a concern with using Gen AI-powered customer service tools, per a survey conducted by American Express. Our take: GenAI will be an engine for automizing easy wins, like personalized customer service experiences or customized rewards. However, the tool needs to be selectively deployed for best results. Consumers also still desire access to live representatives for human touches that genAI cannot generate. Issuers who can provide a blend of both in their customer service experiences stand to win the approval of all age brackets across their cardholding base.

The news: Buy now, pay later (BNPL) firms are exhorting the Department of Housing and Urban Development (HUD) not to write new rules about how installment loan histories would affect federal home loan eligibility. Our take: BNPL providers are divided on whether furnishing their loan information supports or hurts their espoused mission for financial inclusion and helping consumers access credit. Affirm appeared the odd one out by offering more transparency about its consumers’ financial health. However, if HUD moves ahead with new loan eligibility rules, its customers could end up the better for it, while reporting naysayers Klarna and Afterpay will have to scramble to set up their customers for success

The US consumer is in good shape, according to the CEOs of Dick’s Sporting Goods and Urban Outfitters—despite a recent dip in confidence and tariff fears. Urban Outfitters’ and Dick’s Sporting Goods’ confidence in the health of the consumer shows that despite the strain of tariffs and uncertainty, shoppers remain willing to spend on products that they feel are worth the investment.

The news: IDC has nearly doubled its worldwide smartphone forecast for 2025. Once projected at 0.6%, growth is now expected to hit 1%, fueled by iOS momentum, replacement demand, and a premium-device push, per 9to5Mac. Our take: Smartphones are entering a new cycle of innovation and moving upmarket. AI-first features and foldables will reset consumer expectations, open premium price tiers, and change which brands consumers choose and build loyalty toward. Advertisers and marketers should plan for richer, device-native experiences. Build campaigns that tap into AI-driven personalization, visual search, and generative content creation.

Shoppers’ search for value is steering them to budget-friendly retailers—off-price chains, dollar stores, and other discounters—that benefited from a surge in sales and traffic in Q2. Value is top-of-mind for today’s consumer, regardless of income level. That’s good news for discounters and dollar stores, which are ideally placed to benefit from consumers’ financial anxieties. However, risks such as renewed tariffs or dips in consumer confidence mean retailers need to carefully manage their assortments and pricing.

The backdrop: The EU’s two largest economies face different but converging risks. Germany’s economy contracted 0.3% in Q2—worse than the preliminary -0.1% estimate—as manufacturing slumped after a temporary surge in US orders aimed at dodging tariffs, per Destatis. French Prime Minister François Bayrou will seek a vote of confidence in the National Assembly on September 8, a move likely to topple the government and inject fresh uncertainty into an economy heavily reliant on consumer spending. A political crisis could even push France into recession, Carrefour SA CEO Alexandre Bompard warned, per Bloomberg. Our take: While German households are pulling back amid economic gloom, French consumers have so far kept growth afloat. But if political turmoil erodes confidence, the two largest markets could synchronize into a broader slowdown. That would leave retailers with limited room to offset weakness, forcing many to lean on discounting, cost control measures, and/or value-driven formats to sustain sales.