Kohl’s reported a better-than-expected Q2 profit as it controlled expenses and reintroduced phased-out product assortments, hinting at early signs of traction despite sales declines. The retailer is taking steps to stabilize, but it faces a mammoth challenge to move sales to growth—not just lessen the declines. As shoppers scrutinize every dollar they spend, Kohl’s needs to show it can deliver the right products at the right price—and find ways to stand out in an increasingly crowded field by bolstering loyalty perks, leaning more on personalized offerings to consumers, and communicating clearly what it wants to be known for. That won’t be easy for a retailer whose core shoppers remain heavily reliant on coupons and discounts.
Lego continues to outperform the toy industry by delivering products that appeal to both children and adults while expanding brand awareness in Asia. While we expect US toy and hobby sales to grow just 2.0% this year, Lego is increasingly in a league of its own. The company’s all-ages appeal, IP partnerships, and brick-and-mortar strategy are working in tandem to drive sales and encourage lasting loyalty.
The news: Online retail traffic from generative AI (genAI) sources is exploding, highlighting how AI tools are intercepting and guiding the product search journey. GenAI traffic to US retail sites grew 4,700% YoY in July, per Adobe Digital Insights. 38% of US consumers have used genAI for shopping, and another 52% plan to do so this year. Our take: Brands need to market to both machines and people to avoid being excluded from AI results. Success will involve understanding how models interpret product data and reviews and aligning messaging with the signals AI uses to index and recommend products.
The news: Google Vids rolled out AI avatars, a Veo-powered image-to-video tool, and automatic transcript trimming. Google also announced that features like noise cancellation, custom backgrounds, video filters, and appearance options will be generally available next month. Our take: Brands should: Develop AI content guidelines that set up a clear voice, tone, and message structure to keep scripts brand-consistent. Use AI for speed, not substance. Let the technology handle repetitive tasks, but rely on human input for concepting and storytelling to ensure messages retain emotional nuance—something AI may lack. Pilot, then scale. Test AI video tools on low-risk internal content before expanding to public-facing campaigns.
While AI advancements have sparked litigation between publishers and tech giants—The New York Times’ lawsuit against OpenAI for copyright infringement being the most prominent—some publishers are embracing AI partnerships as an essential revenue driver amid shaky search traffic.
The news: The average VantageScore credit score dropped one point since last month, meaning the average customer’s creditworthiness is declining. And there are other signs of credit stress that should be alarming to banks. Our take: With the average credit score dropping and delinquencies rising across all tiers—including among historically reliable superprime borrowers—financial institutions (FIs) are facing a higher-risk environment. This requires a proactive approach to risk management. FIs should tighten their underwriting standards—particularly for mortgages and auto loans, which are showing the largest increases in late payments. In addition, FIs must proactively engage with customers to help prevent delinquencies from turning into defaults. By using data to identify at-risk borrowers and reinforce customer loyalty, FIs can reach out with support and resources like loan modifications or personalized financial guidance.
The news: Skylight is a new short-form video app like TikTok, but instead of using algorithms to decide what videos users see, it lets real people create and share their own video feeds, similar to Pinterest’s curation model. Built on Bluesky’s decentralized and open protocol, Skylight has clocked 240,000 downloads and 100,000 video uploads since April, per TechCrunch. Our take: Skylight’s reliance on creator-led feeds gives marketers a glimpse at what post-algorithm engagement could look like. But it remains to be seen if users take to an alternative way of consuming short-form video.
The finding: Growing savings is a top priority for 81% of Gen Zers and 79% of millennials, according to a new study by Santander Bank. Most in these cohorts have grown their savings since the beginning of 2024—but they did it the hard way. Our take: FIs have an opportunity and responsibility to educate younger customers in particular about products that earn higher interest rates. Banks also have potential growth opportunities if they successfully market their higher-interest-rate products to this audience—ensuring education is part of these campaigns. This presents an excellent opportunity to launch social media campaigns—especially through partnerships with influencers that customers’ trust most—highlighting these specific products. In addition, less overt marketing strategies, like social media content, can help build trust and brand recognition. We’ve compiled a guide for how to approach and evaluate these relationships.
The news: Klarna is now available in-store at over 400 Walmart Canada locations. Canadian Walmart shoppers can scan a QR code at assisted lane checkouts to choose between Pay in Full or Pay in 4. Only purchases over CAD 50 will be eligible for Klarna’s financing. Our take: Klarna’s partnerships with Walmart in the US and Canada are major coups for the BNPL player. Affirm’s dominance stateside is driven by its strategic partnerships and strong Affirm card adoption. Klarna should continue staking out new tie-ups with major retailers and boost Klarna card use to secure a stronger presence in Canada.
Walmart will offer next-day delivery in select cities for some marketplace orders, the company said. The service will be available to customers in New York City, Los Angeles, Chicago, Atlanta, and Houston, with plans to eventually expand to more areas. t’s no accident that Walmart is making a play for urban customers at the same time that Amazon is going after rural households. Both retailers see opportunities to win over the other’s core customer base by offering a compelling combination of convenience and low prices.
Google is enhancing its retail ad offerings with loyalty-driven personalization tools aimed at retention. New features include personalized pricing and shipping perks for loyalty members, a “loyalty mode” in Google Ads’ retention goal to optimize for high-lifetime-value customers, and personalized annotations in Performance Max campaigns. Sephora, an early adopter, reported a 20% lift in click-through rates from loyalty-focused annotations. The launch comes as loyalty ranks high on shoppers’ holiday priorities and as CMOs lean on loyalty programs to bolster first-party data. With Amazon pulling away from Google, the updates position Ads as a retention engine in the retail fight.
The news: Crypto exchange Gemini launched an XRP edition of the Gemini credit card in collaboration with Ripple, per a press release. Cardholders will receive XRP as a reward for everyday spend. Our take: We forecast the amount of US crypto payment users remains low, at 1.3% of the population. However, the share of people who use crypto at all is more than seven times as large—suggesting Gemini’s new card could attract a larger base than cards designed around using crypto at checkout.
The Q2 performances of Amazon, Walmart, and Target illustrate the retailers’ diverging fortunes as shoppers reassess their spending priorities. While uncertainty is funneling more dollars toward Amazon and Walmart, customers are steering clear of Target—due both to a lackluster assortment and frustration over its diversity, equity, and inclusion (DEI) flip-flopping. Walmart and Amazon are pulling ahead as their relentless focus on value—in the form of speed, selection, and convenience—make them the first stop for shoppers buying everything from essentials like groceries to discretionary items like beauty and apparel. That leaves Target’s new CEO, Michael Fiddelke, with the unenviable task of having to turn the retailer around just as tariffs threaten its bottom line and undermine its core discretionary business.
The news: Simplicity, speed, and personalized human support are the top priorities for small-business owners seeking a loan, according to an Academy Bank study. Nearly three-quarters of small-business owners still prefer in-person service despite the benefits of a speedy online process. Our take: We’ve argued that people still want to work with people, especially for something as high stakes as a business loan. Gen Z and millennials are pushing the industry toward a digital-first model, but the mass market isn't there yet. This means banks can't simply abandon their physical branches or personal bankers—especially if they want to keep earning the loyalty of small-business clients. The most successful approach will involve giving these customers the option of completing everything they need in-person while simultaneously providing remote services for digital-first entrepreneurs.
LinkedIn is scaling its BrandLink program with new creator-led shows and partnerships with publishers like BBC Studios, TED, and The Economist. Backed by sponsors including AT&T, IBM, SAP, and ServiceNow, the initiative reflects LinkedIn’s push into B2B video at scale. Since rebranding from the Wire Program in May, BrandLink revenues have grown nearly 200% quarter-over-quarter, while creator and publisher payouts more than tripled YoY. With US B2B video ad spend up nearly 18% this year, LinkedIn is positioning BrandLink as a premium marketplace balancing enterprise polish with creator authenticity at a time when audiences crave human-driven, unscripted content.
Eli Lilly plans to file for global regulatory approval of its first weight loss pill following positive results in a second key trial. People with both obesity and type 2 diabetes lost an average 10.5% of their weight and significantly improved blood sugar levels. Oral GLP-1s faced investor disappointment over weight loss results that fall short of the injectables. However, with around 100 million US adults with obesity, the next gen pills are an opportunity for marketers to rethink how the more convenient, no-needle oral options can fit patients’ needs.
The news: Almost 6 in 10 physicians (58%) are skeptical that the US physician shortage will improve significantly in the next decade, per a Medscape report last week. While we expect the shortage—and physicians’ skepticism—to persist, generative AI could help with both. AI-assisted administrative work can save physicians hours of work, while AI tools for clinical support and diagnostics can boost accuracy, improving job satisfaction and adding appeal for the next generation of medical students.
The trend: US consumers are losing faith in most components of the healthcare system, including federal health agencies and their leaders, drugmakers, insurers, and hospitals. Our take: Marketers at healthcare and pharma organizations (including providers, insurers, public health agencies, and drugmakers) must develop strategies to rebuild trust and guide patients to reliable information during a time of great uncertainty. Vaccine makers should partner with trusted medical groups, local physicians, and pharmacists to develop educational materials with clinical data that counter vaccine hesitancy among consumers. Pharma companies and insurers should address consumer frustrations through open public dialogue and provide transparent explanations for controversial pricing decisions. Drugmakers should additionally monitor condition-specific forums and social platforms like Reddit, where consumers share treatment experiences, and use these spaces to offer cost-saving tools for pricey medications.
The news: YouTube TV may drop Fox News, Fox Sports, and Fox Broadcast Network this week if Google and Fox Corporation don’t agree on renewal terms. A blackout removing seven Fox channels could ding YouTube TV’s engagement—especially during live sports and election season, when Fox’s properties pull massive audiences, per CNBC. Our take: Fox Sports specifically drives real-time viewership. Losing it weakens YouTube TV’s live-programming value proposition. For streaming platforms like YouTube TV, it’s a warning—content gatekeepers are no longer willing to share access without premium payouts. YouTube can negotiate partial or sports-only rights to minimize disruption, but the cost will likely be passed on to subscribers. If Fox goes dark on YouTube TV, advertisers must reallocate spend or risk diminished ad performance.