The news: 79.64% of consumers prefer going straight to their bank to resolve a dispute rather than engaging the merchant in question, per a survey by Chargebacks911. Our take: Both banks and merchants want to reserve the chargeback process for exceptional circumstances in customer care.
The news: Klarna partnered with Poshmark so US buyers can resell Klarna purchases on Poshmark through the Klarna app. Our take: Gen Zers have a hunger for low-cost fashion. As fast fashion brands face mounting tariff pressures, Gen Zers may turn toward resale marketplaces to some from someone else’s closet—and use sales from their own closet to fund that shopping.
The news: Primark is incorporating inclusive and sensory-friendly features into its kidswear line to help more children feel “comfortable and good” in their clothes, per The Retail Bulletin. Our take: Inclusivity isn’t just about doing the right thing—it’s a smart business strategy. At a time when brand loyalty is eroding—especially among Gen Z and millennial shoppers—retailers and brands that thoughtfully accommodate children with sensory sensitivities have a real opportunity. By offering products and experiences that meet these needs, they can forge lasting connections with parents who are actively seeking out solutions that make their kids feel comfortable and seen.
40.6% of US adults have researched a product or company after encountering an ad for it in-store, according to March 2025 data from Placer.ai and EMARKETER.
In-store retail media has long been a mysterious black box for marketers—hard to measure and optimize. But thanks to first-party shopper data and AI-driven measurement tools, that’s changing. Marketers can now pinpoint how shoppers engage with in-store campaigns and tie those interactions directly to sales.
Key stat: The number of retail media networks (RMNs) worldwide offering competitive conquesting (the ability to target campaigns to competitors’ shoppers) has risen from 10 in Q2 2024 to 15 in Q2 2025, a 50% increase, according to data from Mars United Commerce.
The situation: President Trump’s shifting trade policies are introducing fresh volatility across sourcing, pricing, and promotional planning—setting the stage for an incredibly uncertain holiday shopping season. Our take: Tariffs and uncertainty will weigh heavily on consumers this holiday season. Retailers must meet shoppers where they are: cautious, price-sensitive, and focused on making each dollar count. That means doubling down on value, highlighting affordability, and offering practical or emotionally resonant gifts that justify the spend and move shoppers to buy.
UK shoppers will purchase £4.8 billion ($6.1 billion) worth of secondhand products online this year, according to a report from the Centre for Economics and Business Research (CEBR) commissioned by Amazon. That’s up nearly 12% YoY, as consumers look for ways to shop that are easier on their budgets and the environment. Retailers that lack a robust resale or refurbishment strategy risk losing out. Platforms like Vinted, Depop, and Amazon are meeting rising consumer demand for more sustainable—and affordable—products. Establishing an official program can set new consumer expectations for retail while easing common fears about shopping secondhand, including concerns about item condition and seller trust.
Starbucks is taking a different approach to its much-hyped Pumpkin Spice Latte this year. Rather than pulling the launch forward, as it has done for the past several years, the drink will make its debut on August 26—four days later than in 2024, and the PSL’s latest launch date since 2022. Delaying the launch slightly could build excitement over Starbucks’ fall menu, and encourage customers to visit more often once the PSL hits stores. The move might also lift sales for Starbucks’ grocery assortment—especially given the current popularity of at-home coffee brewing—which could in turn help offset the company’s in-store softness. Still, the enduring popularity of the PSL alone won’t be enough to lift Starbucks out of its slump.
The strategy: Despite ongoing economic headwinds, Domino’s delivered solid Q2 growth across all income levels by doubling down on value and innovation—key pillars of its Hungry for More growth strategy. CEO Russell Weiner noted during the company’s earnings call that Domino’s has consistently gained about 1 percentage point of market share annually over the past decade—and sees ample opportunity to build on that momentum and further outpace rivals. Our take: Domino’s is proving that even in a challenging, price-sensitive environment, smart innovation and a sharp value proposition can drive growth across income cohorts. By blending crave-worthy new items like stuffed crust pizza with a more personalized loyalty experience and increased delivery flexibility, the brand is positioning itself to win market share from slower-moving rivals.
Last November, our analysts made some predictions about how the retail category would fare in 2025. Now that we’re halfway through the year, it’s time to check back in on what has (or hasn’t) happened. "We're seeing many of our predicted trends playing out, though not always in the ways we anticipated," said our analyst Suzy Davidkhanian on a recent episode of the "Behind the Numbers" podcast. "The retail landscape is evolving rapidly, with some developments accelerating faster than expected while others face unexpected headwinds."
Criteo is modernizing retail media by launching a global auction-based ad platform and integrating with Mirakl to enable self-serve advertising for over 100,000 third-party sellers. This dual move addresses two persistent challenges: outdated fixed-price ad systems used by most retailers, and untapped ad spend from marketplace sellers. The auction system gives advertisers more control and performance insights, while Mirakl opens up a scalable, automated path for small sellers. Criteo also brings standardized attribution and reporting across retail partners—fixing transparency gaps. These changes position Criteo as a full-spectrum solution for brands, retailers, and sellers looking to compete in a fast-evolving market.
Holiday shoppers in 2025 aren’t cutting back—they’re prioritizing. According to new research from Inmar Intelligence, 82% of shoppers plan to cut back on everyday essentials to make room for gifts and experiences.
The news: More than half (55.3%) of Gen Zers use advanced budgeting tools—a greater share than any other generation, per a PYMNTS Intelligence report. Our take: Payment providers, issuers, and banks can embed more advanced tools within their apps to reach Gen Zers actively seeking sophisticated ways to plot out their spending and saving habits.
The news: American Express’s net revenues grew 9% YoY in Q2 2025, per its earnings release. Our take: Amex’s expansion into international markets and bet on its Gen Z and millennial cardholders’ interest in exclusive, experiential rewards has been a winning combination. But there may be early signs that Amex’s strategy is reaching its limits as consumers grapple with financial anxieties.
The news: Walmart’s $2.3 billion Vizio acquisition may have only closed last December, but the retailer is already unlocking outsize value from the deal. Our take: Walmart is squeezing every drop of value from its Vizio deal by fusing hardware, software, data, and retail media into a self-reinforcing flywheel. Making Vizio a Walmart-exclusive private label gives the retailer tighter control over pricing and distribution, while Vizio’s OS and shoppable-TV features unlock new streams of nonendemic ad revenues. By combining its in-house ad network with ONN TVs powered by Vizio software, Walmart is positioning itself to own the entire living-room stack—from screen to checkout. The result is a powerful closed-loop media system that can rival Amazon’s Fire TV ecosystem. The retailer’s timing couldn’t be better: We expect retail media CTV ad spending to surge 47.4% this year to $4.84 billion, and to more than double to $10.72 billion by 2029.
The news: President Donald Trump signed the Guiding and Establishing National Innovation for US Stablecoins Act, known by its shorthand as the GENIUS Act, during a White House ceremony on Friday. Our take: The GENIUS Act ushers in the clarity and legitimacy sought after by crypto players and traditional FIs alike.
Target will no longer match prices at Amazon and Walmart, a move it claims will simplify its pricing policy, per a Bloomberg report. Strategically, this is another move that could backfire for Target, which is already having a hard time getting shoppers to its stores. It could widen the gulf that is emerging between the retailer and its mass-merchant rivals, who are increasingly using Target’s own tactics against it.
The insights: Generation X leads in consumer spending, and tech industry marketers may be missing out on a key opportunity, especially this holiday season. Gen Xers worldwide will spend $15.2 trillion in 2025—more than any other generation—per NielsenIQ’s The X Factor report. 25% of UK Gen Xers plan to spend more than £500 ($639) on Christmas gifts this year, per Azerion, while only 1% of Gen Zers say they will spend that much. Our take: This is marketers’ cue to lean into smarter personalization, digital experiences, and loyalty programs that appeal to Gen X’s tech-savvy, open-minded style, and their outsized influence on household spending. Dedicated strategies to target Gen X now will drive growth while spending power is at its peak.