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Retail & Ecommerce

The news: Citigroup unveiled the Citi Strata Elite Card, its new premium card, per a press release. However, its rewards package lacks some of the flexibility that its peer card, Sapphire Reserve, holds in travel booking. While Reserve cardholders are more handsomely rewarded when booking through Chase travel platforms, members still receive points for booking travel directly—Strata Elite members lack that privilege.

The triopoly looks stronger, but it's digital that's getting bigger. Amazon, Google, and Meta now command 58.8% of total US ad dollars, up from 47.1% in 2020. But that's not an indication that the triopoly's control of the digital ad market is growing.

The news: Cash App launched “pools”—a feature to make group payments frictionless—to a limited number of US-based users with plans for a later wider rollout, per a press release. Our take: Cash App wants to cement itself among Gen Z users, households making up to $150,000 annually, and the populations traditionally overlooked by legacy financial institutions.

The news: PayPal will enable Pay with Crypto in an attempt to streamline cross-border payments for US merchants through its intricate network of digital wallet and cryptocurrency integrations in the coming weeks. In the meantime, US consumers will have to break age-old payment habits: Only 8% of crypto owners who use cryptocurrency to purchase goods and services do so daily; most only use it up to four times a year. Building these consumer payment preferences will take time, so PayPal should remain patient.

The news: D2C brand Quince is now valued at $4.5 billion following a $200 million funding round, per Bloomberg. That’s more than double its valuation from earlier this year and marks its second successful fundraising attempt in six months. Quince’s meteoric rise reflects the normalization of dupe culture. Shoppers are no longer making decisions solely on brand name and are gravitating toward companies that offer a compelling combination of affordability and quality.

The news: WPP Media launched a “first-of-its-kind activation” with ad-tech company Criteo, marking the first big advancement in WPP’s “Open Intelligence” data platform for connected TV (CTV). The activation, built to offer “more value for advertisers," is currently being tested with Samsung, Roku, and Scripps. While more specific details were not provided, WPP Media stated in a press release that the pilot provides “premium supply with real-time commerce signals” from Criteo. Our take: WPP Media and Criteo’s partnership solidifies CTV as a performance-centric channel, giving advertisers new tools to target high-intent shoppers and drive measurable outcomes at scale.

This year, Amazon extended its July Prime Day event from two to four days, giving consumers more time to shop, brands more opportunities to advertise, and Amazon more time to generate sales.

Ocado Ads has partnered with data collaboration platform Permutive to make its first-party purchase data available to select UK publishers.

The situation: The US housing market is in rough shape, as homes aren’t selling, yet prices keep climbing. In June—typically the spring peak—existing-home sales fell 2.7% MoM, while the median price hit a record $435,300, per the National Association of Realtors (NAR). This spring marked the weakest selling season since 2012, with just 1.39 million contracts signed from April to June, per Redfin. That was down 9.7% from last year, which was also a weak sales season. Our take: With transactions stalled and prices still climbing, the housing market offers little short-term relief. For retailers tethered to homeownership and moving cycles, that’s a stubborn headwind—especially as tariff costs rise and consumers grow more selective about their discretionary spend. Retailers tied to housing can keep sales going by highlighting their affordable products as well as the long-term value of items like appliances and furniture.

emu’s attempts to tariff-proof its business are running into opposition from regulators and sellers alike. The company has been accused of failing to protect EU users from illegal products. Efforts to woo US sellers to its marketplace are also running aground as companies and merchants refuse to sell products on Temu for less than what they retail for on Amazon. For all its troubles, we expect Temu’s US ecommerce sales to rise 13.5% this year, which would be the second-fastest rate of growth among the companies we track—but a far cry from the triple-digit increases it enjoyed over the past few years. With governments increasingly unfavorable to its business tactics—and Amazon increasingly inclined to flex its market power—Temu will need a new playbook to navigate the current era of uncertainty and tariffs.

President Donald Trump said the US will set a global “baseline” tariff in the 15%–20% range, up from the 10% rate he outlined in April. Our take: Steep tariffs are the new normal. Consumers currently face an average effective tariff of 18.2%—17.3% after adjusting for spending shifts—the highest since the 1930s, per Yale Budget Lab.

The contrast: At a time when many big box retailers are struggling, Tractor Supply Co. bucked the trend by delivering its strongest sales growth in two years—up 4.5% YoY to $4.44 billion—driven in part by solid momentum in big-ticket purchases. That performance stands in stark contrast to peers like Target and Home Depot, which have seen consumers pull back on discretionary and high-priced items. Our take: Tractor Supply’s formula is simple: high-quality experience + strong loyalty program + scale = growth. It delights shoppers, rewards them, and keeps expanding its footprint. That approach is helping it outrun the macro headwinds—and its largely US-sourced assortment leaves it better insulated from tariff and supply shocks than many other merchants.

The volatile macroeconomic environment is causing most shoppers to be more cautious with their spending, but it’s also driving a subset to spend more in search of comfort. Roughly 2 in 5 shoppers (38%) say that the current stress of economic uncertainty is making them spend more, according to a June LendingTree survey. Consumers may be choosing to spend more of their money on essentials, but that doesn’t mean they can’t be swayed to spend a little extra on the occasional indulgence—particularly if there’s an element of novelty, or if the purchase offers a sense of emotional comfort. While the Labubu craze is likely to fizzle out as quickly as it started, shoppers will remain as eager as ever to splurge on small luxuries that bring them satisfaction.

The news: Fiserv’s organic revenues grew 8% in Q2, per its earnings release. Our take: Fiserv’s Clover faces a stacked market with Shift4, Square, and Toast all offering competitive POS solutions for SMBs.

The news: New account openings were down 5% across Wells Fargo, Citi, Bank of America, and American Express during Q2 2025, per The Wall Street Journal. Our take: Issuers are going to chase opportunities to increase their payment volume, which explains targeted efforts to boost luxury travel and dining rewards. But looking long-term, banks need to think strategically about loosening their credit guidelines.

The news: Mastercard rolled out the AI Card Design Studio, which lets consumers and small businesses at participating banks personalize the front of their card, including with AI-generated images and designs. Our take: Mastercard offering a free, AI-based design feature lets businesses and customers maximize their design flexibility and the emotional impact of their products. (Remember customized checks with family photos?)

The trend: While rising cost-consciousness is causing consumers to think twice before indulging in a burrito, they’re still saying yes to a splurge-worthy drink. Beverages have emerged as one of the hottest growth categories in US foodservice, offering quick-service restaurants (QSRs) a high-margin way to boost traffic and ticket sizes amid inflation fatigue. Sales at beverage- and snack-focused chains surged 9.6% in 2024—the largest annual growth of any restaurant category, according to Technomic data cited by The Wall Street Journal. For comparison, burger chains—despite generating more total sales—grew just 1.4% over the same period. Our take: The beverage boom is fueled by novelty, shifting habits, and the hunt for higher margins. Consumers are stressed. Amid economic uncertainty, nearly half (44%) of consumers turn to comfort or junk food to cope—and specialty drinks offer a relatively affordable way to indulge without breaking the bank. They crave novelty. Limited-time drinks with bold flavors, bright colors, and TikTok appeal are strong traffic drivers, especially among Gen Z, who are eager to try what’s new while it lasts. Younger consumers are drinking less alcohol. As Gen Z and millennials cut back on alcohol, drinks like iced coffees, chillers, and fruity refreshers are filling the social gap with fun, flavorful alternatives. Chains are chasing margins. Beverages typically carry higher profit margins than food and are often (but not always) operationally easier to tweak. Adding a new syrup or topping is simpler than introducing a new entrée, making drinks an efficient way to drive both sales and excitement.

Deckers and Puma are proceeding with caution as tariffs complicate US operations and consumer sentiment. Of the two companies, Deckers is better equipped to manage the uncertain environment. It has considerably more pricing power than Puma, giving it more room to offset tariff costs. It also has significantly more runway to grow outside the US: International revenues surged 50% in Q1, while Puma is facing weakness in Asia and Europe in addition to North America.

On today’s podcast episode, we discuss how retail media is impacting traditional search marketing, and how marketers can best leverage themselves on the wave of new retail media network platforms. Then, we break down how AI tools will affect the future of paid search advertising. Join our conversation with guest host and Director of Reports Editing, Rahul Chadha, Principal Analyst, Sarah Marzano, and Senior Analyst, Max Willens. Listen everywhere you find podcasts and watch on YouTube and Spotify.

41% of US buy now, pay later (BNPL) users have bought clothing, shoes, and outfit accessories with the services, according to April data from LendingTree and QuestionPro.