While dynamic pricing has been around for decades, Delta Airlines has recently come under fire for announcing that it would increase its use of generative AI for flight pricing from 3% to 20% of domestic flights by year-end.
SoFi recently reported that its AI chatbot, Konecta, has helped make significant operational and customer service improvements since its 2023 launch, per Yahoo Finance. Banking customers have been experiencing chatbot fatigue when glitches and errors prevent them from getting meaningful solutions to their problems—or when they can’t reach a human. But the more empathetic, human models could undo some of the negative perception of these bots. By demonstrating tangible benefits, like faster service and fewer dropped chats, SoFi is directly addressing these customer pain points. This approach improves efficiency and builds a foundation of trust—particularly with self-service-leaning Gen Zers.
Google Chrome’s latest update embeds Gemini AI into the browser, giving users direct access to AI-powered research, automation, organization, and real-time security tools. Google is infusing its AI features into its most-used product a week after it avoided being forced to divest its browser. Imbuing Chrome with AI unlocks unprecedented volumes of user training data—an advantage no rival can replicate. This development, plus Gemini’s expansion into education, underscores a wider push to make Google’s AI as ubiquitous as its search engine.
Anthropic’s Claude AI is taking on competitors in a multimillion dollar ad campaign. The “Keep Thinking” campaign positions Claude as “the AI for problem solvers” and marks Anthropic’s first foray into brand marketing. The campaign is a necessary start to help Claude gain market share and boost its comparatively small user base, but it’s only the first step in a long journey ahead for Anthropic.
Google introduced new features for Demand Gen campaigns and said it will publish monthly, newsletter-style updates to keep marketers on track with the latest Demand Gen updates. Google is moving to chip away at advertisers’ black-box concerns by adding more visibility, measurement, and testing options into Demand Gen, signaling its push toward greater transparency and control for campaign performance.
Samsung updated its Family Hub refrigerators to display ads on the Cover Screen in a pilot program, per Android Authority. Ads will appear when the large-format screen is idle, and the feature is currently limited to specific themes, including Weather, Color, and Daily Board. Art and Gallery themes are exempt. For brands, personalization of ads will be key. Samsung is counting on the family cook or hungry teen to see the placements. Using the tech giant’s data, advertisers can reach a hungry crowd just as they reach for their next snack.
YouTube is making livestreaming a central pillar of its platform with its most sweeping update yet. More than 30% of logged-in viewers watched live video in Q2 2025, and new features aim to boost engagement and monetization. Updates include YouTube Playables, dual horizontal and vertical streaming with a unified chat, AI-generated highlight Shorts, and side-by-side ad formats that don’t interrupt streams. The company is also enabling midstream exclusivity for members. For creators, livestreaming is now easier to scale and monetize; for brands, it’s a fresh avenue to connect with highly engaged audiences—and increasingly, to drive commerce.
Despite the rise of artificial intelligence in advertising, marketers worldwide still overwhelmingly rely on user-generated content (UGC) for engaging audiences, per a new study from PhotoShelter. Authenticity is the clear differentiator that makes ads connect with audiences, necessitating continued reliance on UGC.
Amazon used its annual seller conference, Amazon Accelerate, to unveil new tools and fulfillment capabilities that underscore its ambition to serve as the infrastructure of retail. The retailer is weaving together AI-driven tools, externalized logistics, and its vast seller network to extend its influence beyond its own marketplace. As Amazon extends its reach through MCF and Buy with Prime, it increasingly sees merchants and marketplaces not as rivals but as collaborators.
Nvidia is putting $5 billion into Intel, buying common stock at $23.28 per share for a 4%–5% stake. The two companies plan to co-develop custom PC and data center chips that blend Nvidia’s GPUs with Intel’s x86 CPUs and manufacturing muscle, per ABC News. For Intel, it’s a last chance to remain relevant in advanced computing. For Nvidia, it’s a strategic hedge—ensuring supply resilience and expanding influence over x86 chip design. The partnership will reshape the semiconductor industry and strengthen US tech leadership.
Marketers agree creative drives results, but many still struggle to define and scale it. Taylor Stewart, global head of retail media engagement at TripleLift, joins EMARKETER’s Arielle Feger to discuss how brands are closing the creative gap by using AI, testing roadmaps, and full-funnel strategies to turn ideas into measurable performance.
Meta is back in licensing talks with publishers like Axel Springer, Fox Corp., and News Corp., marking a reversal from its 2022 exit from news payments. The move comes as AI tools like Google’s AI Overviews cut publisher traffic, pushing outlets to secure compensation. Meanwhile, Reddit is pressing Google for richer terms, citing undervaluation of its human-authored content under existing $203 million contracts. For publishers, licensing deals provide revenue but risk cementing dependence on platforms that control discovery. For marketers, the shift highlights how AI-driven answers—rather than search results or feeds—are becoming the gateways to consumer attention and content discovery.
Nvidia is putting $5 billion into Intel, buying common stock at $23.28 per share for a 4%–5% stake. The two companies plan to co-develop custom PC and data center chips that blend Nvidia’s GPUs with Intel’s x86 CPUs and manufacturing muscle, per ABC News. For Intel, it’s a last chance to remain relevant in advanced computing. For Nvidia, it’s a strategic hedge—ensuring supply resilience and expanding influence over x86 chip design. The partnership will reshape the semiconductor industry and strengthen US tech leadership.
As AI fundamentally changes how consumers find products and services, experts continue to explore what marketers must do to adapt. "The most surprising thing, the most pressing thing about AI adoption isn't just that people are starting to use it. It's that they're trusting it, it's that they're using it within their shopping journeys," said EMARKETER analyst Nate Elliott during last week's Future of Digital Summit.
The vast majority (89%) of US adults use generative AI (genAI), per a Centerfield GenAI Consumer Survey commissioned by Search Engine Land. But not everyone uses it the same way. Eighty-seven percent read AI summaries in search results, and the same percentage have used AI for shopping, but only 41% click on a source link after reading a summary. Training and education are top next steps. Keyword research will become less important as competitor analysis ramps up. SEO/GEO specialists need to understand specific user needs and the companies surfacing in AI results to adopt their methods.
Amazon Ads has unveiled an agentic AI tool inside Creative Studio, designed to serve as a real-time creative partner for advertisers. Through a conversational interface, brands can brainstorm, storyboard, and generate professional-quality video and display ads in hours instead of weeks—at no extra cost. Powered by AWS models like Amazon Nova and Anthropic Claude, the system combines retail insights with automation to democratize high-quality ad creation once limited to big-budget brands. Early testers, including Nestlé Health Science, praised its ability to surface new insights and scale campaigns, underscoring how platforms like Amazon, Meta, and Google are redefining advertising.
YouTube is piloting Edit with AI, a remixing tool that turns raw smartphone footage into draft Shorts. The system automatically selects highlights, adds transitions, suggests music, and even generates voiceovers in English or Hindi. The goal is to give creators a starting point for Shorts rather than making them edit from scratch, per TechCrunch. For advertisers, this creates a twofold opportunity: more ad inventory and a larger, more engaged audience than on TikTok. Marketers should prioritize Shorts in their media mix now. Test campaigns to remain competitive and build creative strategies that balance AI efficiency with human authenticity.
Almost all US adults (95%) have heard of AI, and 88% are at least somewhat concerned about it, per a Pew Research Center survey. Most (73%) are willing to let AI help them in daily tasks at least a little, per the survey. Three-quarters (77%) of adults ages 19 to 29 would agree to AI assistance. Although US consumers are concerned about AI, they’re willing to use it in some scenarios. AI that simplifies their lives without taking away their creativity will fare the best. Personalization, product recommendations, and search assistants will help consumers speed up their shopping journeys.
One in three Gen Zers and one in four millennials prefer to go to generative AI (genAI) platforms—not search, social media, or influencers—when deciding what to buy, per a new Future Commerce survey of consumers from Australia, New Zealand, the UK, and the US. Trust in AI is a key driver, with these users viewing platforms as trusted companions, not just tools. Brands that design campaigns to build discovery and trust within AI-driven journeys will amplify their reach and relevance as AI-assisted shopping scales.