Rates of adoption and familiarity with AI are surging—53% of US consumers either regularly use genAI or have experimented with it, per Deloitte’s 2025 Connected Consumer Survey, up from 38% in 2024 and 16% in 2023. Sixty-nine percent of US genAI users engage with AI through social apps, everyday software, and online services. Companies should look beyond customer service chatbots and integrate AI-powered search, product discovery, and personalization tools into brand websites. Boost intelligent tools such as AI personal shopping assistants to increase engagement and time spent, removing the need to navigate elsewhere to find answers or recommendations.
Consumers believe the use of AI makes it harder to detect scams, according to a recently published report from risk-management fintech Alloy. It also found that fraud prevention and security measures are top factors for 97% of respondents when they choose a bank. Customer trust is paramount to a financial institution’s survival, and anything that erodes that trust can prompt them to switch or avoid certain banks altogether. With AI changing the scam landscape dramatically in just a few years, banks must accordingly invest in modern technology—including their own AI tools—and customer education.
Holding company WPP launched WPP Open Pro on Thursday, a self-serve AI tool piloted by Google and other clients that creates ad campaigns from start to finish in a push to attract small businesses. WPP’s newest move means marketers can continue to expect greater automation, cost savings, and a shift in agency relationships.
ChatGPT is less effective at converting shoppers than nearly all traditional channels except paid social, according to a working paper by researchers from the University of Hamburg and the Frankfurt School of Finance and Management. That finding is consistent with EMARKETER’s latest report on AI search, which shows that traditional search engines continue to dominate discovery. Retailers should certainly be thinking about how to optimize their websites and listings for discovery on generative AI engines—but those efforts shouldn’t come at the expense of SEO, since the vast majority of shoppers continue to surface products via Google and other traditional channels.
Marketers are doubling down on content relevance and strategy as key drivers of performance, but personalization is being left behind. Nearly two-thirds (65%) of North American B2B marketers who say their efforts have been effective in the past year cite content relevance as a main reason, per Content Marketing Institute (CMI). Despite the potential payoff, 94% of marketers say their use of personalization is either basic or moderate. Marketers should pivot AI’s role from content creation to content intelligence, focus on high-quality signals, and implement data-driven personalization to get a sustainable edge in campaign efficiency and engagement.
Approximately 35% of US adults report using AI tools to learn about and manage aspects of their health and wellness, according to a recent study conducted by The Vitamin Shoppe and Talker Research. As more people grow to trust AI for health information, they may move away from social media and influencer-driven health content that they have never found very reliable. Consumers will increasingly value AI that links to verifiable sources over social videos that often lack accountability. Healthcare and pharma marketers shouldn’t make any drastic pivot away from social media, but should closely track shifts in how consumers engage with social and influencer health content.
Half of oncologists note their cancer patients are turning to AI tools for information before, during, and after their diagnosis and treatment, according to a recent survey of oncologists from Impiricus and Klick Health. As patients adopt more AI for health information, pharma marketers have a growing opportunity to help physicians navigate the new dynamic. Marketers can offer physicians training on how to discuss and correct AI-generated information, and by providing credible, easy-to-understand resources grounded in evidence.
Spectrum Reach and Waymark are scaling their AI-powered creative partnership, which has already supported over 15,000 ad campaigns for small and midsize businesses. The collaboration blends Spectrum Reach’s data-driven media targeting with Waymark’s AI video creation tools, enabling broadcast-quality commercials in minutes. The expansion comes as 55% of US small businesses now use AI, up from 39% last year. Together, Spectrum Reach and Waymark are redefining local advertising, proving AI can make creative faster, smarter, and fairer.
On today’s podcast episode, we discuss what OpenAI as the next big operating system maker looks like, how they might make money from this, which integrated apps will become most popular inside ChatGPT, and how this potential super app could impact consumer AI devices. Join Senior Director of Podcasts and host, Marcus Johnson, Analyst, Grace Harmon, and Principal Analyst, Yory Wurmser. Listen everywhere and watch on YouTube and Spotify.
Google and Anthropic inked a cloud partnership that could put Amazon Web Services (AWS) on notice and raise the stakes for the stability and services Anthropic will offer enterprise and consumer customers in the future. The deal gives Anthropic access to up to 1 million of Google’s custom Tensor Processing Units (TPUs), per CNBC. To remain resilient against outages and capitalize on the fast-moving development of AI models, companies should diversify AI bets, shift AI use from output to intelligence, and ask vendors to explain infrastructure choices.
Amazon is introducing “Help Me Decide,” an AI-powered shopping feature that recommends the best product for users comparing similar items. The tool analyzes browsing patterns, search history, and purchase behavior to offer personalized suggestions, along with explanations based on customer reviews and key features. Initially rolling out to millions of US shoppers, it joins Amazon’s growing lineup of AI-driven tools like Interests, Shopping Guides, and Rufus. While Amazon and rivals such as Google, Meta, and OpenAI are all racing to integrate AI into ecommerce, the industry is still testing which approach will truly enhance the shopping experience.
Alphabet subsidiary Verily is launching a free health app offering personalized guidance from clinicians. The Verily Me app will also have an AI agent to answer people’s health questions based on their medical records. Verily’s competitive advantage over bigger companies with brand-name is that it has clinician partners and access to some medical record data. The company should leverage its network of doctors to endorse Verily Me to their patients, using real-world examples to demonstrate the benefit of combining a person’s health history with a medical expert’s view for individualized guidance.
Reddit is suing Perplexity and data-scraping companies Oxylabs UAB, AWMProxy, and SerpApi, highlighting the battle over user-generated content (UGC) in the race to build the top genAI models. Cases like this could redefine how AI firms access and value online content, including original UGC and brand-owned material. To navigate an increasingly complex landscape for information sourcing, marketers should diversify reliance on genAI tools and explore AI partners that offer legal indemnification clauses to ensure that a brand isn’t at legal risk if a provider errs by scraping copyrighted information.
Privacy regulations and platform changes are creating blind spots for mobile marketers and forcing them to rethink how they attribute app installs and measure performance. Forty-one percent of mobile growth, marketing, and product leaders worldwide say privacy measures online are leading to difficulties with cross-channel attribution, per Branch’s 2025 State of App Growth report. Brands should unify marketing and product data into a single, trusted performance dashboard, make cross-channel measurement a strategic KPI, and use AI for contextual analytics and smarter targeting to find signal gaps left by privacy-driven data loss.
Artificial intelligence is transforming how brands navigate media buying, with digital ad buyers using AI for processes like ad personalization, audience insights, and creative ideation. In a conversation with EMARKETER, Mike Hauptman, CEO of cross-DSP manager AdLib, discussed how AI is altering the media buying landscape. Marketers are operating in a landscape where AI is a necessity—but as challenges are expected to persist for years to come, those who thrive will be the ones who find a happy medium.
Netflix is going “all in” on AI, making the tool a core part of how content experiences are built, customers are acquired, and ad campaigns are targeted and planned. It's focusing its AI investments on product experiences, content production, and advertising. Despite Netflix’s “all in” attitude, consumers are still hesitant about genAI content in creative fields, including genAI advertisements. CMOs should innovate responsibly by testing AI-driven creative tools where they can enhance performance while maintaining transparency and human oversight. Piloting AI in infrastructure tools—such as website search and customer service agents—rather than creative content could also help customers be more comfortable with its applications.
Meta will cut 600 roles from its Superintelligence Labs (MSL) division as it tries to move faster in the AI race. The layoffs are concentrated on its Fundamental AI Research (FAIR) unit, per Axios. Hiring will continue for Meta’s newly formed TBD Lab group, which has been poaching AI-skilled employees from OpenAI and Apple with splashy and costly buyouts. The rush to commercialize AI raises the need to invest in responsible research. Sustainable AI performance could depend as much on guardrails as it does on growth: CMOs should invest in AI tools that deliver measurable impact today while prioritizing vendors that vet tools, establish guardrails, and demonstrate accountability to protect both brand equity and consumer trust.
36% of marketers say user-generated content (UGC) is extremely important to their social media strategy, compared with 2% who say the same for AI-generated content, according to an August 2025 survey from PhotoShelter.
OpenAI's new Instant Checkout feature for ChatGPT allows users to purchase products directly through the platform without ever leaving the interface, potentially creating a new retail channel that could reshape online shopping behaviors. However, analysts remain cautious about its immediate impact.
Leading healthcare AI startups, including OpenEvidence, Abridge, UpToDate, and Doximity, are rolling out new products and capabilities in the race to compete for physician adoption and investment funding. Companies could gain an advantage by making their products easily integrated into clinicians’ existing workflows, such as their EHRs. Startups should also showcase the outcomes of their technology to influential stakeholders like medical associations to help establish credibility at the clinician level.