32% of US and UK consumers say AI is negatively disrupting the creator economy, up from 18% in 2023, according to July 2025 data from Billion Dollar Boy.
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Become a ClientGen Zers are becoming increasingly financially independent. A Pathward and Mastercard study of Gen Zers found that 70% of post-college respondents are mostly or completely financially independent, up from 37% in college and 44% in a college alternative. According to our June 2025 report “Future-Proofing Banking Through Customer-Centric Journeys,” banks must pivot from a strategic model based on selling financial products and services to one in which the bank guides customers through solutions to their financial needs and different life stages.
A J.D. Power customer satisfaction benchmark ranked Citi No. 1 for US mortgage origination, above Bank of America (BofA). The study suggests that lenders are changing their sales model from a focus on volume over service to one emphasizing consultation and advice to enhance customer trust and deepen relationships. Consumers should feel supported in the mortgage market. How borrowers feel about the origination experience, from awareness through closing, should strongly influence their choice of provider amid frequent negative headlines and interest rate uncertainty.
As retail media moves from side business to centerpiece, big brands are prioritizing measurement and efficiency to cement the channel as a mature budget item. Retail media will grow almost 20% this year (19.4%) to reach $58.79 billion, according to EMARKETER's September 2025 forecast. In recent earnings calls, tech leaders described a channel that is now about solid data, AI-driven relevance, and reshaping how advertisers reach shoppers.
Key stat: 72% of US buy-side retail media advertisers say they are buying video ads offsite, second only to social media, according to a March RetailX survey commissioned by Koddi.
7-Eleven is making bold moves that contradict retail wisdom, expanding its footprint despite declining same-store sales and traffic. "It's not that they're opening a ton of new stores, it's just they're rejigging their footprint," said our analyst Blake Droesch on a recent episode of “Behind the Numbers.”
On today’s podcast episode, we discuss the three big questions surrounding Meta in Q3 and beyond: How will AI-generated social video affect social media? What’s the biggest takeaway regarding Meta using AI chatbot conversations to target ads? And do Meta's new smart glasses really have a future? Join Senior Director of Podcasts and host Marcus Johnson, Analyst Emmy Liederman, and Principal Analyst Minda Smiley. Listen everywhere, and watch on YouTube and Spotify.
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While 45% of US adults expect free shipping on any order, 16% of those consumers will not make a purchase if they have to pay for shipping, revealed August 2025 data from Radial and Dynata.