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Most consumers are ready to let AI handle their customer service issues December 9

77% of worldwide consumers are comfortable with AI resolving a question or issue, according to an August survey from CSG.

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Attention metrics (AUs) in the social media video landscape are gradually fragmenting as audiences shift to platforms with interest-driven feeds, per our industry KPI data provided by Adelaide. Consumer attention fragmenting across platforms means that advertisers who are already struggling to reach target audiences on social media are facing an uphill battle. Focusing on interest-driven platforms like Reddit and Pinterest as they gain AUs can help drive stronger results, while maintaining investment in leaders like YouTube will remain essential.

Google is quietly exploring how Gemini could support advertising in 2026, per Adweek, even as the company publicly denies any such plans. Agencies say Google has framed potential Gemini ads as high-intent, conversational opportunities for ecommerce brands—signals emerging alongside rapid user growth. Gemini’s global MAUs have climbed roughly 30% since August, and its US footprint is projected to reach 85.7 million users by 2029. If prompt-level signals become targetable, conversational AI could function as a new, more precise form of intent advertising.

Australia has enacted the world’s first nationwide ban on social-media accounts for anyone under 16, forcing platforms like TikTok, Instagram, YouTube, and Snapchat to remove underage users or face major penalties. Policymakers and researchers will study the effects on mental health, offline behavior, and migration to unregulated platforms—insights that could influence US policy, where similar proposals are already gaining traction. For advertisers, the implications are significant: removing millions of teen users would constrict future reach curves, shift youth attention toward gaming-adjacent spaces, raise competition for compliant inventory, and complicate early brand-building. Australia’s experiment may foreshadow US market disruption.

Pinterest is piloting a new shoppable recipe format with Walmart’s help. Select recipes now feature a “Shop Ingredients” button that lets users add ingredients directly to their Walmart carts. The pilot fits squarely with Pinterest’s broader goal to make every pin on its platform shoppable, a strategy designed to fully monetize its influence over product discovery and shopping trends. It also fits with Walmart's aim to establish a presence on as many shopping channels as possible, be it social commerce or ChatGPT.

Google Chrome will now autofill users’ loyalty card numbers, travel details, and vehicle information housed in Google Wallet, per a company blog post. Maximizing its utility as a shopping interface is critical as Google Chrome’s browser dominance risks getting eroded by AI tools and browsers like Perplexity’s Comet. If volumes divert to new sources, like the PayPal-linked Comet, Google shoppers could maintain their loyalty in the browser by convenience the tools offer them during their checkout experiences.

Afterpay partnered with a slate of new merchants to increase flexible financing options for consumers ahead of the holidays, per a press release. New partners include Thursday Boots, Diesel, and SP5DER Worldwide. Block is betting on its ecosystem effect raising the value of all of its products. However, major partnerships are still needed to rocket a BNPL product to high use, like Klarna’s integrations with Walmart.

Consumers expect flexible financing options during their shopping journey, especially for big-ticket items, per a report from Synchrony’s Major Purchase Study. Advertising financing is essential, but making it easy for consumers to access is even more important. Simplifying checkout through one-click buy buttons or QR code scans in-store can streamline users’ experience for high pressure purchases and drive loyalty to those retailers for making the process painless.

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Despite multiple pivots and significant investments, Amazon continues to struggle in a sector that represents one of the largest consumer spending categories. "Amazon dominates ecommerce with nearly 40% market share, but grocery remains the category it just can't crack," said our analyst Suzy Davidkhanian on a recent episode of “Behind the Numbers.”