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Become a ClientAs AI fundamentally changes how consumers find products and services, experts continue to explore what marketers must do to adapt. "The most surprising thing, the most pressing thing about AI adoption isn't just that people are starting to use it. It's that they're trusting it, it's that they're using it within their shopping journeys," said EMARKETER analyst Nate Elliott during last week's Future of Digital Summit.
The Trump administration announced on September 15 that a TikTok sale deal has finally been reached with China after months of uncertainty, allowing TikTok to remain operational in the US. That means TikTok’s future in the US isn’t as uncertain as it recently was. FIs that set aside plans to build up their TikTok following or reach target customers via campaigns or finfluencer relationships should now move full steam ahead on TikTok. This is the moment to restart those efforts with a renewed focus on authenticity and education. FIs should create specific content that speaks to Gen Z’s financial realities.
The vast majority (89%) of US adults use generative AI (genAI), per a Centerfield GenAI Consumer Survey commissioned by Search Engine Land. But not everyone uses it the same way. Eighty-seven percent read AI summaries in search results, and the same percentage have used AI for shopping, but only 41% click on a source link after reading a summary. Training and education are top next steps. Keyword research will become less important as competitor analysis ramps up. SEO/GEO specialists need to understand specific user needs and the companies surfacing in AI results to adopt their methods.
Target is expanding next-day delivery service to 35 US markets by the end of next month as it prepares for the holidays and looks to better compete with Amazon and Walmart. Markets that will gain next-day delivery include San Diego; Orlando and Tampa, Florida; Charlotte, North Carolina; and Cleveland. In stepping up its next-day delivery, Target recognizes that the competitive stakes in retail are escalating. Its recent sales softness suggests it may be at risk of falling off shoppers’ radar as speed, selection, and convenience become critical retail differentiators.
In this podcast episode, we discuss the backlash to Delta’s decision to use personalized AI pricing, how consumers feel about dynamic pricing, and if there is a way for retailers to implement it without losing shopper trust. Listen to the discussion with Analyst and guest host, Rachel Wolff, Vice President of Content, Suzy Davidkhanian, and Senior Analyst, Zak Stambor.
In today’s episode, we talk about how stablecoins differ from the crypto hype cycles of the past like bitcoin and NFTs, the risks stablecoins introduce for traditional financial institutions, and from the consumer side, do people actually want or need stablecoin payments. Join the discussion with host and Head of Business Development, Rob Rubin, Senior Analyst, Grace Broadbent, Vice President of Content, Suzy Davidkhanian, and Principal Analyst, Tiffani Montez.