Paying for return shipping is the hardest part of returning an online order for 25% of US digital shoppers, nearly double the share who cite waiting for a refund (18%), according to a November 2025 survey from Locus and Dynata.
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Become a ClientParents aren’t as informed on the latest vaccine recommendations, stretching appointments with risk and safety talks.
Many act on their advice—even over doctors’—reshaping how young consumers make decisions about healthcare.
On today’s podcast episode, we discuss the three big questions surrounding Spotify right now: What will the audio giant do about AI slop? Can it generate significant revenue from advertising? Will people sit down in their living rooms and turn on a podcast to watch, en masse? And more. Join Senior Director of Podcasts and host Marcus Johnson, along with Senior Analyst Ross Benes and Senior Editor Daniel Konstantinovic. Listen everywhere, and watch on YouTube and Spotify.
As early movers launch ads within OpenAI's ChatGPT, they're closely watching how consumers interact with their campaigns and where this emerging channel fits within broader strategies. “Investment in technology and AI…goes hand-in-hand with great experience,” said Target CEO Michael Fiddelke, at the retailer’s 2026 Financial Community Meeting. “We know those tech investments pay off with stronger experience, whether that's digital or whether that's in-store.”
Microdramas are winning daily attention; per-user viewing time now exceeds Netflix and Prime Video on mobile.
Strikes on Middle East data hubs stalled services and campaigns, proving single-region concentration as a weak link.
Betting on a cash-back strategy, Robinhood takes a shot at premium card spend.
The company is shifting tactics as users prefer to purchase on retail sites rather than in chatbots.