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Financial Services

Glitchy digital experiences—“digital friction”—send many frustrated customers in search of a new bank. We explore ways to avoid this problem.

25% of US consumers will avoid traveling to cut back and save during the holiday season, according to an August 2024 survey by Censuswide and Invoice Home.

Salesforce’s AI agents are tackling real business decisions, marking a major shift toward secure, automated workflows across industries.

The digital wallet’s rollout has been slow, but we expect strong uptake in 2025 thanks to its innovative features and bank integrations

Both Mastercard and Visa are spending big on fraud protection as threats pile up

A recent study reveals this generational cohort cares less about accumulating and paying off debt than they do about saving.

This should help boost volume for both the booking platform and for the card-linked installment offering, given BNPL’s popularity in the travel category and an overall spike in popularity for card-linked BNPL

A look at the psychology behind payments: A Mastercard-sponsored study took a behavioral science approach to understanding the reasons—conscious and unconscious—that influence consumer payment choices and help payment providers guide their behaviors.

Conference panelists discussed changes in the maturing industry as it ripples across the payments space