The news: Salesforce unveiled new generative AI (genAI) features under the name Agentforce. This next evolution of AI integration in enterprise is designated as the “third-wave” of AI that uses agents to automate business processes.

• Its out-of-the-box agents go beyond the capabilities of AI chatbots and can fulfill various roles by automating aspects of service, sales development, and marketing campaigns. 
• They can be customized through low-code tools, making them easier to adopt across various business cases.