More than three-fourths (78%) of US adults support extending federal funding tax credits for ACA insurance, according to a new KFF survey. That includes 57% of Republicans who support President Donald Trump. The tax credits are a key part of the current Senate stopgap funding negotiations. If subsidies are not extended, insurers need to prepare customer-friendly strategies to retain price-conscious enrollees, such as flexible plan options or help switching plans. They should also offer new digital health perks (or highlight existing ones) like mental health support and health-related discounts.
Credit union membership has held relatively steady between 2023 and 2025 for Gen Zers but has declined significantly among millennials—to 22% in 2025 from 31% in 2023, per a Sogolytics study. Credit unions must reposition themselves for younger consumers by closing the knowledge gap with simple, clear messaging about what they are and why they matter while also countering the perception that they’re outdated. Marketing should highlight their digital strength and convenience, showcase member ownership and community impact to align with Gen Zers’ and millennials’ values, and promote youth-friendly products like starter accounts or fee-free checking.
Citigroup has accepted President Donald Trump's money, creating a new trust held by his son Eric Trump for some of the president's assets, per Bloomberg. Citi is calculating that the Trump family’s potential investments outweigh the reputational risks—and potential blowback from consumers. Businesses’ decisions have recently led to massive boycotts, for example Disney lost 1.7 million subscribers after Jimmy Kimmel’s highly politicized temporary suspension, per Tvinsider. And Target has faced declining profits after stepping back from DEI policies. We will likely see more movement in this direction, as banks fear being labeled as debanking under this administration.
Charlie Javice, who founded a fintech that JPMorgan Chase acquired in 2021 for $175 million, was sentenced to seven years in prison for pitching the deal based on fraudulent records that exaggerated the size of the fintech’s customer base by several million. Fintechs can be valuable partners and shrewd acquisitions, but for banks, they may also be a siren song. A hunger for growth and a thirst for the next best thing can impair otherwise clear management judgment. Due diligence should be thorough and strategic planning measured.
Almost a quarter (23%) of married couples don’t have joint bank accounts as of 2023, per just-released US Census Bureau data. That’s up from 15% in 1996. These findings echo the recent trend of friends opening joint accounts for shared experiences. Together they can still ultimately point to banking customers choosing new solutions to fit their financial realities. Banks can still offer products that meet these changing demands if they give individuals the security, independence, and convenience they want, such as accounts where each person maintains their individual account but can start a shared or joint fund or goal.
Citi mandated AI prompt training for most of its employees, per the American Banker. Citi’s head of technology noted that so far this year, Citi employees have input more than 6.5 million prompts and reduced time spent on some tasks by orders of magnitude. Fourteen percent of financial services companies worldwide have already benefited from their investments in generative AI, per Broadridge, and another 54% expect payback in no more than 1-2 years. The banking industry’s pivot over the past three years from fear of the unknown to seeking benefits will pay dividends in the long run.
Bank of America introduced "Capital Markets Insights" on its CashPro® App for US-based clients, providing a centralized mobile view of market and investment-grade issuance data, per a press release. This aims to simplify debt issuance decisions for CFOs and treasurers. Moving all valuable information to one mobile app is a tried and true strategy for increasing mobile app engagement and improving customer retention—because those customers don’t need to go elsewhere to accomplish their banking tasks. This is an important step to retain and deepen relationships with corporate clients by integrating high-value, previously fragmented capital markets data directly into clients’ workflows.
Schwab is making a decisive move to serve ultra-high-net-worth (UHNW) clients, those with at least $30 million to invest, per Investopedia. To accomplish this in a segment traditionally dominated by larger competitors, the firm plans to open 16 new branches, expand or relocate 25 existing branches, and hire over 400 new branch staff. Schwab is covering its competitive bases by leveraging its existing robust digital platform with a newly enhanced network of high-end, strategically placed branches. With 43 million accounts across its brokerage and banking divisions, this strategy is designed to poach assets from competitors and seamlessly graduate non-UHNW clients into higher-end, enhanced service accounts.
The Royal Bank of Canada (RBC) plans to grow its US banking operations by acquiring highly sought-after wealth-management firms, per Private Banker International. According to CEO Dave McKay, the bank wants advisers who can attract new clients as well as firms that bring in sweep deposits, which will strengthen RBC’s funding base. With this strategy, RBC intends to build, scale, and deepen client relationships quickly, leveraging existing capital strength. But because the US wealth market is very competitive, RBC must prioritize building its US brand recognition to bolster its chance of post-acquisition success.
Nearly all (97%) of Goldman Sachs’ Gen Z interns use AI in their personal lives, up from 86% in 2023, per the company’s annual intern survey. For a majority of generative AI (genAI) use cases, Gen Zers prefer that real people stay involved, but there are exceptions. More than a third (38%) of respondents said they were good with shopping AI results with no human oversight. For brands, this might mean leaning into Gen Z to train on genAI skills, understand where to get the most value out of AI, and what AI pilots can be cut or built on to improve efficiency.
The average annual cost of homeowners insurance in the US has reached nearly $2,370, a 70% increase over the last 5.5 years, per Yahoo Finance. This makes it one of the fastest-growing costs of homeownership, outpacing increases in home prices, mortgage rates, and property taxes. In most cases, insurers can’t just cut prices. But they can lower risk in ways that help bring premiums down. For example: Offering discounts for mitigation efforts Rewarding good maintenance Using AI and satellite data Offering apps or dashboards
High housing costs and stagnant wages are causing Gen Z and Millennials to delay marriage, homeownership, and parenthood, per a Capgemini and LIMRA study. And while 68% of these younger adults see life insurance as “essential for a healthy financial future,” current products aren’t resonating. Advertising messaging must close the gap in consumers’ understanding of life insurance benefits. To do this, targeted ads and communications must highlight living benefits and flexibility, offer low-cost, entry-level options and incentives, and engage consumers digitally.
Only about a third of Gen Zers and Millennials say they’re in good financial health—and roughly the same share say they’re good at setting up and following long-term financial plans, per a new study by Guardian Life. Younger consumers’ lack of confidence and limited use of professional guidance creates an opening. Insurers can position guaranteed savings and lower-risk wealth-building products as options to ease financial anxiety and support long-term planning. Such products include: whole life insurance which offers steady cash value growth and loan access, and indexed universal life which ties growth to market indexes with downside protection.
Deposits are moving out of community financial institutions (FIs) and into crypto exchanges—from 1% per month 18 months ago to 5% today, per PYMNTS. Instead of chasing these funds by trying to become more like crypto apps, community FIs are increasingly offering stablecoin products. Smaller FIs must not lose sight of what makes them stand out: human centricity, local knowledge, and customer service. By incorporating new technologies and digital currencies into their everyday offerings—instead of reinventing themselves—FIs can remain grounded in those differentiators while still potentially appealing to digital-first demographics.
Youth banking is a gateway to long-term customer relationships. But many financial institutions (FIs) miss out on properly building these relationships, per The Financial Brand. While it’s important to tailor marketing campaigns to young customers and their parents, the courting shouldn’t end with account openings. The longest-term customer—a Gen Alpha at the very beginning of their banking journey—will eventually make their own decisions about where to bank. If they’ve enjoyed using an FI’s app and resources and feel like the FI understands them and their needs, they may stay put.
The Trump administration overhauled the H-1B visa program by imposing a $100,000 fee on successful applications, a massive cost increase that is expected to create significant hiring hurdles for the finance industry. The banking talent pipeline is heading toward a painful reckoning. The firms that rely on a continuous stream of junior talent to feed their development teams will suffer most—which will push FIs to change how they staff. The inevitable outcome isn't necessarily hiring more high-skilled US workers, but a forced acceleration of the trend toward offshoring critical technology.
Fintech isn’t just a budgeting tool—it’s becoming a partner in Gen Z’s resilience, according to Plaid’s “The Fintech Effect” report. We knew that fintech use was on the rise and that Gen Zers even prefer these digital competitors to traditional banks. And these findings reinforce why financial institutions must either work with fintechs to deliver more complete suites of financial products, or prioritize developing them in-house. They also underscore the importance of viewing fintechs as potential partners, rather than competitors. This raises the question of whether charging fintechs fees for customer data access could backfire and drive fintechs—and customers—to competitors.
Friends are creating joint bank accounts for shared experiences and financial goals—a trend inspired by TikTok creator Mad Machen, per NBC News. That means there’s customer demand for shared savings tools that simplify group spending and reinforce social bonds, moving beyond the traditional household-only joint account. To capitalize on this, banks could offer a safer, next-generation product like a dedicated group savings fund. This solution would allow friends to collaboratively save, track contributions, and spend for a shared goal (like a trip) while legally protecting all participants by clearly defining individual ownership and liability.
The worldwide average session duration for apps in the Entertainment category was 7.3 minutes between April 2022 and June 2025, more than twice the time spent per session on the next-highest category, according to a June 2025 report from Airship.