90% or more of consumer goods’ decision-makers are using AI technologies, including generative, predictive, and agentic AI, or plan to use them in the next two years, according to a June 2025 survey from Salesforce.
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Become a ClientFoot traffic to indoor malls surged 6.3% YoY in May, outpacing outlet malls (3.5%) and open-air shopping centers (4.7%), according to a September report from Placer.ai.
On today’s podcast episode, we discuss how much of a splash ChatGPT’s new ‘Instant Checkout’ is likely to make, what kinds of things people are most likely to use it to buy, and if Amazon and Google can offer compelling alternatives. Join Senior Director of Podcasts and guest host, Marcus Johnson, and Senior Analysts, Carina Lamb (formerly Perkins) and Zak Stambor.
Small business customers increasingly expect “best-in-class, highly sophisticated digital capabilities” and integrated experiences, according to a Finovate interview with Shruti Patal, chief product officer for business banking at U.S. Bank. But small businesses have historically been underserved digitally by their financial institutions, especially relative to consumers. U.S. Bank’s moves to modernize its small business banking digital experience are crucial to keeping its offering competitive against nonbank software providers, fintechs, and other banks. Its partnerships and all-in-one model for its business banking platform keep it in the running.
Klarna partnered with Qatar Airways, bringing installment plans to checkout for the gulf state airline in 17 European markets. The winning formula for BNPL platforms may be strategic partnerships with airlines without a branded credit card live in certain markets. Qatar holds a branded credit card offering in the US, where it likely encourages US consumers to spend on its card. European consumers, on the other hand, can’t access that credit product, giving Klarna an opportunity to fill that gap for fliers. With this vacuum, BNPL providers can reap the benefit of not having to directly compete against credit cards’ rewards packages.
Storm clouds are rolling in for several of the world’s largest economies. The US, China, and EU are all under pressure due to tariffs, depressed consumer confidence, and economic uncertainty. That is creating serious challenges for retailers, which are struggling to convince shoppers to open their wallets while facing diminishing margins.
Black Friday is set to dominate the 2025 holiday shopping season once again, with Bain forecasting that 55% of US consumers plan to shop the day after Thanksgiving, driving online sales up 5.2% to $12.04 billion. Despite economic uncertainty and waning consumer confidence, value-driven shoppers are expected to flock to early promotions extending into a “Cyber Dozen” period. Retailers like Amazon and Best Buy are likely to continue early deals, while strategic discounting around the Cyber Five will be critical as consumers tighten spending. Retailers' focus should be timing promotions for maximum impact amid cautious holiday sentiment.
Dollar Tree projected earnings per share to grow up to 15% annually over the next three years, boosted by operational efficiencies and the absence of recent one-off costs. The retailer reaffirmed Q3 guidance for 3.8% comparable-store sales growth and expects a high-teens EPS increase in fiscal 2026. With more affluent shoppers trading down amid inflation, Dollar Tree’s recent Family Dollar divestiture sharpens its focus on the core brand. Its growth strategy emphasizes value, convenience, and an expanded price mix—but long-term success will hinge on elevating the in-store experience for higher-income customers.
Gen X and millennial women are a key force in the personal care and beauty market. They’re outpacing overall market averages across several core product categories, underscoring their importance for brand growth and retailer strategy.