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Consumers are setting a high bar for premium ad experiences November 19

80% of adults in France, the UK, and the US say well-integrated, non-disruptive ads are important factors in a high-quality media experience, according to The Trade Desk research conducted by PA Consulting in June 2025.

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On today’s podcast episode, we discuss whether Coca-Cola’s AI holiday ad is a bold move forward or a soulless shortcut—and, when everything can be generated, whether authenticity becomes the new premium. Listen to the discussion with Vice President of Content and host Suzy Davidkhanian, Principal Analyst Sky Canaves, and Analyst Arielle Feger.

In earnings calls from retail leaders, one of the biggest shared signals is that AI shopping assistants are becoming the new front door of the customer journey. Whether the retailer is in grocery, fashion, or general merchandise, conversational search is now the organizing principle for discovery.

JPMorgan Chase signed updated contracts with Plaid, Yodlee, Morningstar, and Akoya, accounting for more than 95% of open banking data requests to the bank’s systems. FIs that have made no effort to securely transmit consumer data are lagging technology-forward peers in customer experience and consumer privacy and security. Without a policy nudge, it’s easy for FIs to be tempted to put open banking on the back burner—alongside the digital transformation that should have come with it.

A federal judge handed Meta one of its biggest legal wins in years, ruling that its Instagram and WhatsApp acquisitions do not violate US antitrust law. The decision leaned heavily on how TikTok and YouTube now compete for the same user attention Meta once dominated—proof, the court said, that the company cannot be considered a monopoly. The ruling arrives just as Reels accelerates across Instagram and platforms converge on short-form video and AI-driven discovery. For marketers, the outcome underscores a simple reality: user attention sits across the big three video platforms, and planning must follow that distribution.

Bank of America (BofA) recently introduced 401(k) Pay for plan sponsors and participants. It handles recordkeeping, flexible deposit options, retirement income planning, and financial advice. retirement custodians have a particular opportunity to cater to Gen Zers, who often job hop, causing their retirement accounts to multiply. They also increasingly live frugally and save and invest aggressively. To attract Gen Zers, plan custodians should distribute both traditional and nontraditional savings and investment products and offer tools like automated investing and financial education.

Intuit signed a multiyear strategic partnership with OpenAI with over US $100 million per year to embed OpenAI’s models into Intuit’s software. The models will enable AI agents for Turbotax, QuickBooks, Credit Karma, and Mailchimp. Intuit’s OpenAI deal foreshadows a seismic transformation in how users experience applications— where generative interactions become the norm, AI agents handle tasks on users’ behalf, and copilots integrate seamlessly into daily workflows. In financial services, it introduces the capacity to quickly interact with complex data and take action.

33% of US genAI users have experienced inaccurate or misleading output when using the technology, according to a September 2025 report from Deloitte.

Home Depot’s Q3 results highlight a difficult operating environment as a stalled housing market, muted storm-related demand, and higher living costs limited shopper activity, leading to soft comparable sales and another earnings miss. While revenues slightly exceeded expectations, adjusted EPS declined and the retailer lowered its full-year outlook. The results point to broad, persistent headwinds—ranging from sluggish housing activity to tariff-driven cost pressures—that are expected to keep any recovery gradual and uneven even with added revenue contributions from the GMS acquisition.

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At Web Summit, design leaders Joseph Lebus and Max Ottignon argued that sameness—not disruption—is the real threat facing brands in the AI era. As production accelerates, they warned, imitation becomes easier and distinctiveness becomes harder. With nearly 40% of digital video ads expected to be AI-generated next year, differentiation demands intentional judgment rather than automated output. Many marketers already rely on AI for creative tasks, but efficiency alone risks flattening brand expression. The future of creative advantage lies in context, immersion, and originality—areas where taste, curiosity, and human perspective still outperform machines.