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Bad creative kills an agency pitch faster than a mismatched budget March 11

Creative quality is the top reason North American marketers pass on a new agency, cited by 55% of respondents, nearly 7 points ahead of category experience (48%), according to a December survey from RSW/US.

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On today’s podcast episode, we discuss why Starbucks just revamped its loyalty program, what the ideal loyalty program looks like, and how this revamp could tie into a broader strategy to bring customers back into stores and drive frequency if you were CEO of Starbucks for a day. Listen to the discussion with Vice President of Content and host Suzy Davidkhanian, Principal Analyst Sky Canaves, and Analyst Arielle Feger.

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he company expects its lowest profits since 2009 as weak demand and poor execution hurt performance.

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The delivery platform’s limited pilot aims to test consumer appetite and cost efficiencies.

Banking groups are stuck in 2022, and fear is holding back payment modernization.

Prediction markets will go mainstream someday, but touch them now and get burned.

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