Most (63%) of global social media users prefer short videos from creators, according to a March impact.com and EMARKETER survey.
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Become a ClientNow that consumers can make direct purchases within ChatGPT, marketers and retailers must reimagine the customer journey once again.
On today’s podcast episode, we discuss what it means to have an authentic relationship with your customer, the benefits of collaborating on loyalty, and how to make folks feel like they are getting the most out of their rewards app. Join our conversation with analyst and guest host, Arielle Feger, GM of CPG Partnerships at Fetch Rewards, Carmen Gonzalez-Meister, and Director of Category and Ecommerce Strategy at Nestlé, Nicole Lesinski. Listen everywhere you find podcasts and watch on YouTube and Spotify.
The Trade Desk’s connected TV (CTV) operating system, Ventura, is entering a crowded market dominated by giant tech players like Amazon—but TTD views the operating system as a yearslong bet on increasing transparency in the CTV market, senior vice president of Ventura Matthew Hennick told EMARKETER. Big Tech’s hold on the CTV operating system space will persist for some time, but Ventura hints at trends that could disrupt that dominance. TTD’s push to improve transparency and addressability for both publishers and advertisers taps into a growing discontentment with the Big Tech status quo.
On today’s podcast episode, we discuss how digital has changed in 2025: why the digital ad triopoly (Google, Meta, and Amazon) are losing influence, how YouTube is still under valued, how AI search behavior is changing, and more. Join Senior Director of Podcasts and host, Marcus Johnson, VP of Global Content Operations, Eleni Digalaki, and Principal Analyst, Yory Wurmser. Listen everywhere and watch on YouTube and Spotify.
Nearly half (46.9%) of US brand and agency marketers plan to invest in marketing mix modeling (MMM) over the next 12 months, according to July data from TransUnion and EMARKETER.
As the oldest members of Gen Alpha prepare to turn 16 next year, they have more purchasing power than ever before. For retailers, that means the race is on to understand how to connect with a generation that is not only digitally native but has grown up with an expectation for an active, back-and-forth relationship with brands.
Klarna rolled out Klarna balance and Klarna Card in the UK. Credit cards aren’t as big a market in the UK as they are in the US, but issuers should be concerned by what Klarna calls its “balances.” Klarna is a real bank in the EU and recently was granted an Electronic Money Institution license in the UK. That means even without getting a bank charter in the UK—or the US for that matter—it can use its existing bank infrastructure to offer a robust suite of bank-like services in the style of Cash App or even Apple Wallet.
Retailers expect 15.8% of annual sales, or about $849.9 billion, to be returned this year, a slight drop from 16.9% in 2024, according to a new report from the National Retail Federation and Happy Returns. The shift suggests stricter return policies, such as charging fees, are discouraging some returns but also risking customer loyalty. With most shoppers prioritizing free and flexible return options, retailers are expanding in-store, QR-based, and “no box, no label” methods to boost convenience. Balancing return costs with shopper expectations remains key to maintaining satisfaction and long-term loyalty.