Nearly 4 in 10 (38%) US consumers already use AI for shopping, and another 52% plan to in the future, according to a new report from the IAB.
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Become a ClientVenmo launched Venmo Stash, a bundled brand rewards system for users, per a press release. Cardholders can select handpicked bundles of their favorite brands—which include Uber, Lyft, Target, Walmart, and Sephora—to earn a flat 1% back on their purchases. Users can raise that rate to 2% by enabling auto-reloads to their wallets and 5% for adding at least $500 in direct deposits on Venmo each month. Injecting more choice into consumers’ rewards adds incentives to make a card top of wallet. Leaning into flexible rewards and card-linked offers can help secure younger consumers who are looking for value and functionality at checkout during economic uncertainty.
AI is reshaping the ad agency landscape and eliminating the need for entry-level hires, according to a Sunup report that found that 91% of US senior agency leaders expect AI to reduce headcounts and 57% have slowed or paused entry-level hiring.
Netflix advertising chief Amy Reinhard claimed the streaming service has 190 million monthly active viewers (MAV) worldwide—a new advertising metric the company shared after it stopped reporting subscription numbers earlier this year. Netflix wants to help advertisers more clearly understand an ad’s potential reach and ROI. Low churn, high-value content, and maturing ad offerings means Netflix will be an attractive option for brands for years to come—but the picture is about to get more complicated.
Another data-access domino fell this week as Charles Schwab followed Fidelity’s move to restrict credential-based access for fintechs and other third parties. Open banking for bank accounts has thrived in the private sector as banks, vendors, and trade groups have partnered to enable a rich ecosystem of fintechs and other software providers. Data security and liability are only reasonable excuses for FIs to kick third-parties out of their systems when they don’t have the resources to build alternative access methods.
Block’s latest earnings report revealed strong performance from Cash App, in contrast to Square's disappointing results. Banks once feared that neobanks would usurp them, but it’s now clear that these fintechs primarily compete with each other. After consolidating industry niches, they’ve scaled rapidly—expanding their product offerings as they fight for the same consumers.
PNC said this week that it would open more than 300 new or renovated branches by 2030, nearly 100 more than it had planned as of last year. The expansion is broad-based and includes branch investments in Florida, Tennessee, and Illinois. Branches are a crucial marketing tool for banks, even when their customers have largely migrated to digital channels—like an online retailer that has “showroom” stores with a curated selection of products. It’s not just about how many branches and where they are, but also how they are designed.
OpenAI’s push into commerce took a major step forward with the launch of in-app shopping on ChatGPT, though it will take time to gain traction as a meaningful retail sales channel.
Last week, Charles Schwab announced that it will acquire Forge Global for $660 million. Forge is a platform that lets retail investors buy and sell shares in private companies. Legacy financial services firms’ puts alternative assets on step closer to the mainstream. But the impact for retail investors remains to be seen. Companies that offer access to private shares have run into legal and financial trouble before, and the SEC has strict guidelines for who can invest in unregistered securities. Schwab is wise to tread carefully by limiting investments in private shares to the wealthiest investors to start.
Apple and Google are aligning around safer AI use and user data protection through their private cloud computing platforms. The dominant smartphone and mobile computing ecosystems now have security and privacy at the heart of their AI expansion, which addresses the desire for safer AI use. Brands that design within secure ecosystems—where AI learns preferences without revealing identities—will earn audience trust, regulatory protection, and enduring loyalty.