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Consumers are starting local searches on Google, then scattering September 4

52% of US consumers use Google Search for their first local business search, but just 19% go back to it for additional searches, according to a July report from BrightLocal.

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Its shopping assistant can guide high-intent purchases, but retailers must keep recommendations useful, not salesy.

Frequent users make more impulse purchases, plan less, and expect retailers to deliver on demand.

AI referrals are converting at nearly the same rate as other traffic as consumers use the technology to research trips and find savings.

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This FAQ covers how UGC influences purchases, the authenticity problem, and how brands should build UGC programs in 2026.