33% of US genAI users have experienced inaccurate or misleading output when using the technology, according to a September 2025 report from Deloitte.
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Become a Client32% of US and UK consumers say AI is negatively disrupting the creator economy, up from 18% in 2023, according to July 2025 data from Billion Dollar Boy.
Gen Zers are becoming increasingly financially independent. A Pathward and Mastercard study of Gen Zers found that 70% of post-college respondents are mostly or completely financially independent, up from 37% in college and 44% in a college alternative. According to our June 2025 report “Future-Proofing Banking Through Customer-Centric Journeys,” banks must pivot from a strategic model based on selling financial products and services to one in which the bank guides customers through solutions to their financial needs and different life stages.
A J.D. Power customer satisfaction benchmark ranked Citi No. 1 for US mortgage origination, above Bank of America (BofA). The study suggests that lenders are changing their sales model from a focus on volume over service to one emphasizing consultation and advice to enhance customer trust and deepen relationships. Consumers should feel supported in the mortgage market. How borrowers feel about the origination experience, from awareness through closing, should strongly influence their choice of provider amid frequent negative headlines and interest rate uncertainty.
As retail media moves from side business to centerpiece, big brands are prioritizing measurement and efficiency to cement the channel as a mature budget item. Retail media will grow almost 20% this year (19.4%) to reach $58.79 billion, according to EMARKETER's September 2025 forecast. In recent earnings calls, tech leaders described a channel that is now about solid data, AI-driven relevance, and reshaping how advertisers reach shoppers.
Key stat: 72% of US buy-side retail media advertisers say they are buying video ads offsite, second only to social media, according to a March RetailX survey commissioned by Koddi.
Jeff Bezos is returning to an operational role for the first time since stepping down as CEO from Amazon in 2021. His new startup—Project Prometheus—launched with $6.2 billion in funding, instantly making it one of the best-capitalized early-stage AI companies, per The New York Times. The company is focused on "physical AI" for engineering and manufacturing across computers, humanoid robots, aerospace, and automotive. Brands should watch how physical AI reshapes manufacturing and R&D. The next competitive edge will come from using AI to prototype new products, automate factory intelligence, and bring ideas to market with unprecedented speed.
TikTok Shop is now almost as large as eBay, according to EchoTik. The marketplace’s global gross merchandise value (GMV) hit $19 billion in Q3, not far off eBay’s $20.1 billion. Between $4 billion and $4.6 billion of those sales took place in the US, up 125% QoQ, making it TikTok Shop’s largest single market. TikTok’s ability to blend shopping and entertainment is turning the platform into an ecommerce powerhouse. While price concerns and value are top of mind for consumers this holiday season, so too is the desire to shop for fun—an itch that TikTok Shop is perfectly placed to scratch.
WPP is reportedly eyeing a merger with holding company Havas and private equity firms KKR and Apollo, per the Times. A merged WPP and Havas would provide more value to advertisers by giving access to a broader mix of services.
PayPal’s Pay Later is soaring in popularity, with 56% of US buy now, pay later (BNPL) customers having used its installment services—outstripping industry leaders Klarna, Affirm, and Afterpay, per a Lending Tree survey. PayPal’s dominance is likely to stick unless BNPL competitors can expand their offerings' acceptance at the point of sale. Continuing to push BNPL-enabled debit cards and merchant partnerships may help to secure loyalty from Gen Zers and young parents seeking these financing options.