March 25, 2021

Banking Products/Services from Nonbanking Firms that Would Interest Banking Customers Worldwide, by Business Type, Nov 2020 (% of respondents in each group)


Respondents were asked, "Which of these banking services and products - from nonbanking firms- would you be interested in using?"


Data is from the March 2021 Capgemini report titled "World Retail Banking Report 2021" in collaboration with Efma. 8,500 banking customers from 24 countries were surveyed during October-November 2020. Additionally, 130 banking executives were surveyed across the Americas (27%), Europe (33%), and Asia-Pacific and Middle East (40%) during October-December 2020. 70% of the respondents were from banks with less than $50 billion in assets and 30% from banks with $50 billion or more in assets.