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US Cash-Back Credit Card Emerging Features Benchmark 2025

How the Right Features Can Put Card Programs on Top Amid Waning Loyalty

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About This Report
As credit card loyalty wanes, staying top-of-wallet is getting harder for issuers. Our fifth annual study dives into which emerging features will help cash-back credit card programs meet customers' growing expectations.
Table of Contents

Credit card loyalty is waning, making feature innovation the new battleground. Even among satisfied cardholders, 72% plan to apply for a new card within the next year, per Marqeta, as 36 million new accounts open digitally in 2025. The real differentiator will be which features issuers deliver—and how well those align with consumer demand.

This deck covers:

  • Our fifth annual study of what emerging credit card features US prospective cash-back credit card users value most.
  • How the top US no-annual-fee cash-back credit cards stack up against in terms of these features.
  • Which features can set card programs apart and help them gain top-of-wallet status.

Here’s what’s in the full report

3files

Exportable files for easy reading, analysis and sharing.

Table of Contents

  1. Media Gallery

      authors

      Grace Broadbent

      Contributors

      Nikolai Dineros
      Donte Gibson
      Senior Charts Editor
      Na Li
      Director, Primary Research
      Penelope Lin
      Director, Data Visualization
      Tiffani Montez
      Emma Noyes
      Graphic Designer, Data Visualization
      Jennifer Pearson
      VP, Research
      Naomi Rebuelta
      Copy Editor
      Myra Thomas
      Matt Torpey
      Senior Chart Editor
      Emman Velasco
      Chart Editor
      Julia Woolever
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