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US Cash-Back Credit Card Emerging Features Benchmark 2025

How the Right Features Can Put Card Programs on Top Amid Waning Loyalty

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About This Report
As credit card loyalty wanes, staying top-of-wallet is getting harder for issuers. Our fifth annual study dives into which emerging features will help cash-back credit card programs meet customers' growing expectations.
Table of Contents

Credit card loyalty is waning, making feature innovation the new battleground. Even among satisfied cardholders, 72% plan to apply for a new card within the next year, per Marqeta, as 36 million new accounts open digitally in 2025. The real differentiator will be which features issuers deliver—and how well those align with consumer demand.

This deck covers:

  • Our fifth annual study of what emerging credit card features US prospective cash-back credit card users value most.
  • How the top US no-annual-fee cash-back credit cards stack up against in terms of these features.
  • Which features can set card programs apart and help them gain top-of-wallet status.

authors

Grace Broadbent

Contributors

Nikolai Dineros
Donte Gibson
Senior Charts Editor
Na Li
Director, Primary Research
Penelope Lin
Director, Data Visualization
Tiffani Montez
Emma Noyes
Graphic Designer, Data Visualization
Jennifer Pearson
VP, Research
Naomi Rebuelta
Copy Editor
Myra Thomas
Matt Torpey
Senior Chart Editor
Emman Velasco
Chart Editor
Julia Woolever

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