A year after enterprise software firms began rolling out AI agents, most tools now look and act alike—creating confusion for companies trying to choose the right solution. And because many rely on the same OpenAI or Anthropic models, their offerings are almost indistinguishable, per The Information. Brands should prioritize AI agents that connect across ecosystems, protect data, and scale smarter instead of locking into one vendor’s walled garden. Doing so builds resilience, flexibility, and trust in an increasingly crowded AI market.
Amazon announced a slew of ad updates at its annual Unboxed event, including agentic AI tools primed for campaign planning, targeting, and creative development. Amazon is tightening its grip on the ad workflow, potentially pulling spend from Google and Meta while making its platform more indispensable to brands. Agency-free brands should experiment with the tools while keeping in mind that human insights and oversight are key to responsible, effective campaign deployment. Ensure that the use of genAI content in ads is disclosed to maintain user trust, and check that market research and concept generation match with brand voice and reputation.
35% of US employees who use unapproved AI tools at work have shared employee data, the most commonly shared category of potentially sensitive information, according to an August survey from Cint and Cybernews.
40% of global consumers say they’ve gone out of their way to spend less on US products in response to tariffs, with Canadian consumers leading the way, based on July data from Morning Consult.
US online sales jumped 8.2% year over year to $88.7 billion in October, with $9.1 billion spent during Amazon’s Prime Big Deal Days and rival promotions, according to Adobe Analytics. The surge highlights ecommerce’s growing clout, driven by social and influencer-led shopping. Despite resilient consumer spending, rising reliance on Buy Now, Pay Later and record credit card debt hint at mounting financial strain. With forecasts pointing to slower but still solid holiday growth, the season is set to reflect a polarized economy—strong at the top, stretched at the bottom, yet collectively keeping ecommerce momentum alive.
On today’s podcast episode, we discuss why measurement is harder than it used to be, how the metrics advertisers use to evaluate their spend are changing, and what marketers can—and should—do to navigate this transition effectively. Join Senior Director of Podcasts and host Marcus Johnson, Principal Analyst Max Willens, Nielsen's Head of Performance Marketing Alison Gensheimer, and SVP and Head of Advertisers and Agencies Matthew Devitt. Listen everywhere, and watch on YouTube and Spotify.
The world’s largest digital platforms are increasingly treating AI as the foundation of a new commercial paradigm, according to recent earning calls from Google, Amazon, and more.
Amazon’s quiet expansion of its low-cost apps, Haul and Bazaar, into 25 markets highlights a cautious strategy to counter Shein and Temu without diluting its core brand. Despite marking Haul’s first anniversary with an unannounced two-day sale on November 10–11—aligned with Veterans Day and Singles Day—the company offered little promotion, even as it ramped up marketing for Black Friday and Cyber Monday. The understated rollout suggests Amazon views Haul less as a major growth engine and more as a defensive play to retain budget-conscious shoppers amid cost-cutting and automation efforts.
As shoppers flock to LLM-powered searches to learn more about products and set shopping budgets, Salesforce data reveals new opportunities for brands looking to have a firm hold on their customers' journeys.
Visa and Mastercard reached a settlement with merchants to lower interchange fees in the US, ending a 20-year battle in the courts, per SEC filings. The networks will lower their average effective interchange rate by 0.1 percentage point for five years and cap standard US credit rates at 125 basis points. Small businesses trying to maximize their bottom lines by declining premium cards need to incentivize their consumers to switch to a compatible payment method. Offering discounts or loyalty programs contingent on standard credit cards, debit, or cash can help mitigate dissatisfaction while changing their consumers’ payment behavior patterns.
Samsung is reportedly in advanced talks with Barclays to develop a co-branded Visa credit card, per the Wall Street Journal. The card’s cash-back rewards would funnel back into cardholders’ Samsung accounts to encourage spending on Samsung products and services. To accelerate users’ adoption of the card, tech companies with payment ambitions should build a flywheel to lock in new consumer spending patterns. By centering rewards and device upgrades to the same credit card and wallet, consumers can find both the products, services, and financing they desire all in one place.
Last week, Tesla and Rivian approved two of the most aggressive CEO compensation plans in history—Elon Musk’s potential $1 trillion payout and RJ Scaringe’s $4.6 billion plan. Both hinge on hitting decade-long performance and valuation targets tied to EV production, AI innovation, and market capitalization growth. Why it matters for brands and marketers: This compensation era spotlights the rise of the personality-driven company. Musk and Scaringe are seen not just as CEOs, but as brand assets whose visibility and vision influence valuation. For advertisers, the message is that leadership narratives can serve as marketing multipliers that help drive brand identity and, for better or worse, brand reputation.
"The magic where I see it is all that you have done through the year actually get puts into practice and see the result during the holiday season," said Minyi Su, marketing lead at Bluemercury, during a recent episode of "Behind the Numbers."
Foodmakers are relying on a combination of novelty, limited-edition releases, and pop culture tie-ins to keep shoppers interested in their wares. In recent weeks, Kraft released apple pie-flavored mac and cheese, Taco Bell introduced a Mountain Dew-flavored pie, and Hostess rolled out Wicked-themed cupcakes. Delivering a steady stream of fresh and unusual products is one way for food companies to keep private labels from further encroaching on their market share. It’s also an effective way to get the attention of younger consumers, whose desire for novelty and enthusiasm for limited-time offers helps spur impulse purchases.
Convenience continues to outweigh cost savings for many shoppers, driving strong growth across the grocery delivery market. Instacart led the sector in Q3 with a 14% increase in orders and a 10% rise in gross transaction value, while Uber and DoorDash also posted solid gains. As online grocery adoption accelerates, Instacart is doubling down on affordability through price parity and loyalty integrations to counter economic pressures. Convenience remains a powerful growth driver, but its durability will depend on how effectively delivery platforms balance ease with value as consumers grow more price-conscious.
Pfizer beat Novo Nordisk in the battle to acquire obesity drugmaker Metsera in a deal worth over $10 billion. Regulators will keep a close watch on mergers to ensure competition in the obesity drug category that could reach $150 billion within 10 years. Leading weight loss drug manufacturers Novo and Eli Lilly will have to lean further into organic development and seek additional clinical indications beyond obesity, while Big Pharmas without weight loss treatments and smaller players could be better off pursuing partnerships and M&As.
OpenAI may build its own consumer health tools, such as a personal health assistant or a product that aggregates users’ health data, per a Business Insider report. A range of healthcare and tech companies—from Verily to wearable makers like Oura and Fitbit—are developing AI-powered health coach and assistant tools. A comparable OpenAI product could immediately threaten existing solutions due to its massive scale, provided it gains access to patient data. However, makers of health-tracking devices and some digital health companies could also be strong partners for OpenAI in creating a product that combines advanced AI with user health data.
The US Senate is moving to end the government shutdown, but the compromise deal leaves out guarantees to extend the Affordable Care Act (ACA) healthcare tax credits. Without ACA subsidies, younger and healthier consumers will likely drop out of the insurance pool, leaving older and higher-risk enrollees behind. That would drive up premiums and further reduce plan enrollment, putting pressure on insurers and shrinking consumer choice.