The findings: Financial institutions (FIs) that have enabled buy now, pay later (BNPL) for debit cards see increased card usage frequency, higher spending, and larger purchases, per recent equipfi analysis cited by The Financial Brand. Why this matters for FIs: The BNPL explosion is over, as user growth decelerates and the industry reaches maturation. But FIs can still find value in BNPL. By integrating BNPL directly into existing debit card programs, banks stand to increase card usage, strengthen customer loyalty, and boost revenues. This strategy also turns debit cards, a very traditional banking product, into something that can better meet consumer needs. Today’s banking customers crave flexibility—and it’s especially important to Gen Zers.
The news: Citi Wealth has launched AI-driven tools for employees aimed at improving client communication, per a press release. Our take: AI platforms will deliver the greatest impact when banks shift them from passive information repositories to active drivers of business growth. This will require integrating the tools with other systems. For example, an AI assistant could automatically draft personalized client emails in response to a market event identified by Advisor Insights. A human advisor could then review and send the emails. This level of integration would increase the speed of personalized outreach, giving banks a competitive edge in maintaining and growing client relationships.
The news: Revolut is exploring paths that can help it expand in the US banking industry. The company recently held talks with investment bankers about hiring them to advise on a potential bank acquisition, per Bloomberg. What it means for banks: Nationally chartered banks could see more interest from fintechs or international firms that want to follow Revolut’s path. And more licensed banks means more competitors—armed with not only the agility and digital innovation of a fintech, but also the physical footprint of the banks they’re acquiring. To combat the threat, banks will need to double down on their biggest strengths, including longstanding reputations, customer-centricity, and the personalized products and services that customers want most, like those we highlight in our “US Mobile Banking Emerging Features Benchmark 2025” report.
The news: 53% of US consumers cited a lack of human empathy and understanding as a concern with using Gen AI-powered customer service tools, per a survey conducted by American Express. Our take: GenAI will be an engine for automizing easy wins, like personalized customer service experiences or customized rewards. However, the tool needs to be selectively deployed for best results. Consumers also still desire access to live representatives for human touches that genAI cannot generate. Issuers who can provide a blend of both in their customer service experiences stand to win the approval of all age brackets across their cardholding base.
The news: Buy now, pay later (BNPL) firms are exhorting the Department of Housing and Urban Development (HUD) not to write new rules about how installment loan histories would affect federal home loan eligibility. Our take: BNPL providers are divided on whether furnishing their loan information supports or hurts their espoused mission for financial inclusion and helping consumers access credit. Affirm appeared the odd one out by offering more transparency about its consumers’ financial health. However, if HUD moves ahead with new loan eligibility rules, its customers could end up the better for it, while reporting naysayers Klarna and Afterpay will have to scramble to set up their customers for success
The US consumer is in good shape, according to the CEOs of Dick’s Sporting Goods and Urban Outfitters—despite a recent dip in confidence and tariff fears. Urban Outfitters’ and Dick’s Sporting Goods’ confidence in the health of the consumer shows that despite the strain of tariffs and uncertainty, shoppers remain willing to spend on products that they feel are worth the investment.
The news: IDC has nearly doubled its worldwide smartphone forecast for 2025. Once projected at 0.6%, growth is now expected to hit 1%, fueled by iOS momentum, replacement demand, and a premium-device push, per 9to5Mac. Our take: Smartphones are entering a new cycle of innovation and moving upmarket. AI-first features and foldables will reset consumer expectations, open premium price tiers, and change which brands consumers choose and build loyalty toward. Advertisers and marketers should plan for richer, device-native experiences. Build campaigns that tap into AI-driven personalization, visual search, and generative content creation.
Shoppers’ search for value is steering them to budget-friendly retailers—off-price chains, dollar stores, and other discounters—that benefited from a surge in sales and traffic in Q2. Value is top-of-mind for today’s consumer, regardless of income level. That’s good news for discounters and dollar stores, which are ideally placed to benefit from consumers’ financial anxieties. However, risks such as renewed tariffs or dips in consumer confidence mean retailers need to carefully manage their assortments and pricing.
The backdrop: The EU’s two largest economies face different but converging risks. Germany’s economy contracted 0.3% in Q2—worse than the preliminary -0.1% estimate—as manufacturing slumped after a temporary surge in US orders aimed at dodging tariffs, per Destatis. French Prime Minister François Bayrou will seek a vote of confidence in the National Assembly on September 8, a move likely to topple the government and inject fresh uncertainty into an economy heavily reliant on consumer spending. A political crisis could even push France into recession, Carrefour SA CEO Alexandre Bompard warned, per Bloomberg. Our take: While German households are pulling back amid economic gloom, French consumers have so far kept growth afloat. But if political turmoil erodes confidence, the two largest markets could synchronize into a broader slowdown. That would leave retailers with limited room to offset weakness, forcing many to lean on discounting, cost control measures, and/or value-driven formats to sustain sales.
Japan-based agency holding company Dentsu is considering selling its international business, ending its goal to compete against rivals Publicis and WPP. Selling its international business could allow Dentsu to reposition itself as a specialized player in its core market rather than stretching itself thin internationally where it can’t match competitors. The change could make the company more sustainable in the long run, but even if it focuses solely on Japan, rapid adoption of emerging technologies in the ad sector will still necessitate innovation.
The situation: Best Buy’s comparable sales rose 1.6% in Q2, its fastest pace in three years, driven by gains in gaming, computing, and mobile phones. A major boost came from the high-profile launch of Nintendo Switch 2, which pushed June sales up nearly 10%—the retailer’s best month since March 2021, per Bloomberg Second Measure, which tracks US debit and credit transactions. Our take: Best Buy is experimenting to reignite growth. Earlier this month it rolled out a third-party marketplace to broaden its assortment and began testing a store-within-a-store partnership with Ikea, positioning its appliances inside Ikea kitchens and laundry rooms. While neither move is likely to be a game-changer, in today’s tough environment, even small wins matter. Still, to spark lasting growth, Best Buy may need to augment these moves with bolder bets in services and subscriptions.
The trend: Neurologists don’t recall specific brand names of drugs. They think of medication in broader terms, like the type of conditions they treat (e.g., autoimmune disease drugs), or which class of drug category they belong to (e.g., anticonvulsants), according to a July 2025 survey of 57 US neurologists. The big takeaway: Marketing that leads with the product’s name works well for some drug categories. That’s the case for blockbuster cancer drugs such as Merck’s Keytruda and Bristol Myers Squibb’s Opdivo—both of which have strong unaided recall rates with oncologists, per previous ZoomRx research. Neurology is a broad category that treats a diverse range of conditions, however. Most HCP marketing strategies in this space should detail how their product tops others in the same drug category or for a particular indication (e.g., “a leading anti-seizure drug), supplemented with peer-reviewed efficacy and safety data, as well as physician prescribing patterns and patient testimonials.
The news: Pharma commercialization company Eversana bought digital health tech Waltz Health and is creating direct-to-consumer (D2C) and direct-to-payer models that cut out rebate negotiators, or pharmacy benefit managers (PBMs). Our take: D2C sales are the most palatable of the Trump administration’s drug pricing policies for pharma companies. But with limited in-house tech expertise, drugmakers need to partner with service providers. Health tech companies that offer D2C end-to-end solutions can create new revenue streams, while helping pharmas cater to Trump and patients’ demand for affordability and convenience.
The news: President Trump fired the head of the CDC less than a month after she was approved by the Senate. At least four other senior leaders at the agency also resigned. Director Susan Monarez accused HHS and Secretary Robert F. Kennedy Jr. of “weaponizing public health for political gain and putting millions of American lives at risk” per a statement from her lawyers. Our take: Healthcare brands and pharma marketers need to take the lead and create science-based messaging about vaccines to counter misinformation. They can partner with influencer physicians on social media (where misinformation abounds) with engaging edutainment, and lean into local efforts with community partners like sponsored health screenings or free vaccine days.
Fubo is launching Fubo Sports, a “skinny” standalone sports streaming bundle with a lower cost than its existing plans and pay TV competitors. The bundle offers access to more than 20 sports-focused channels, including ESPN Unlimited, per Variety. If Fubo leans into being a low-cost, high-intensity sports hub, it can carve out a profitable niche, even if it lags behind in subscriber count and scale. <p>But without more exclusive rights or differentiation, Fubo Sports could risk being seen as a less complete version of other bundles.</p>
The news: Nvidia’s latest earnings report shows that spending on AI infrastructure remains strong, even as some metrics normalize after explosive growth. Despite robust numbers, Nvidia’s stock dipped slightly on Thursday, owing in part to the market’s excessive expectations of the industry giant. Our take: Nvidia is still riding the AI wave but is entering a more complex phase as expectations outpace results. If investment outruns adoption or monetization, the sector risks overkill. The test will be whether user demand and AI application development can keep pace with this level of spending.
The news: Netflix’s heavy use of algorithms to shape recommendations and even greenlight shows is facing criticism for stifling originality. The platform tracks what viewers watch, how long they stay, and when and where they tune in. Algorithms then predict which shows to produce and promote, prioritizing scale and retention over creative risks. Our take: Netflix’s algorithm-first strategy may boost retention in the short term, but it risks long-term brand erosion in an oversaturated market. With viewers favoring platforms that deliver originality and cultural impact, rivals investing in originality and prestige programming have a clear opening to capture Netflix’s fatigued subscribers.
The news: As newsletter platforms battle for creator loyalty, Substack is positioning itself as a social network, not just a writing platform. As more creators jump ship from platforms like Patreon, they’re pointing to Substack’s community tools and discovery features as drivers of subscribers and revenues, per Digiday. Our take: Substack isn’t just for sending emails anymore—it is quickly becoming a social network for writers and brands alike. Brands and creators should think of it less like a newsletter option and more like a growth channel for community: a crucial aspect of discovery and engagement.