The traditional definition of a department store centered on multi-category offerings (apparel, beauty, and home), multi-brand assortments with strong private labels, and massive physical footprints anchoring shopping malls. But that definition is evolving.
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Become a ClientBack-to-school spending will reach $85.42 billion in 2026, as families prioritize education despite a growing focus on value. Shoppers are increasingly turning to digital channels and promotional events to lock in lower prices before the start of the school year.
Social media is emerging as a key growth channel for retail media networks (RMNs) as they expand beyond their owned properties.
In Q1 2026, we analyzed more than 5,200 ChatGPT responses across nine personal care and beauty categories to compile the AI Visibility Index.
Reels product tags aim to reignite social commerce sales as TikTok soaks up momentum.
Banks are at severe risk of losing customer engagement to general-purpose AI tools.
New AI models pose a systemic threat to financial institutions.
Banks have lost their place in financial education for young consumers.
In today’s podcast episode, we discuss: What if Meta keeps losing all these lawsuits? What if Meta bought Roku? What if Amazon’s new smartphone is a hit?
Nearly half (48%) of North American CX leaders plan to add two-way SMS/text as a customer service channel in the short to near term, making it the most-planned CX investment on the list, according to a December 2025 survey from Execs In The Know.