Authenticity (35%) and track record (32%) are the top two factors US adults consider when deciding which online product reviewers to trust, according to Ipsos data from October 2025.
Walmart raised its full-year outlook again as its strong value proposition and fast-growing ad business drive broader consumer spending. It now expects net sales growth of between 4.8% and 5.1% this year, and EPS between $2.58 and $2.63. Q3 comps rose 4.5% YoY, with higher traffic and ticket size, and gains were strongest among higher-income shoppers. US ecommerce sales jumped 28%, supported by faster delivery, rising Walmart+ signups, and 33% growth in US ad sales (excluding Vizio). Walmart is also expanding to emerging channels, including ChatGPT. Its focus on value, convenience, and tech has strengthened its position, helping it compete with Amazon and capture more holiday and online spending.
TD Bank will finally offer Amazon Shop with Points in the US for its credit cardholders, per a press release. Earning consumers’ loyalty requires delivering on competitive rewards. While perks like fraud protection and Amazon rewards are seen as default credit card features, issuers trying to impress should incorporate at least 2% cash back, rewards for paying off balances, and payment flexibility at checkout, per our 2025 US Cash-Back Credit Card Emerging Features Benchmark.
FICO has partnered with Plaid to incorporate cash flow data from consumers’ checking, savings, and money-market accounts into its UltraFICO Score. The updated scoring model is designed to give lenders a more comprehensive view of a customer’s creditworthiness than legacy credit files indicate. Consumers who have credit products can access more, but those who don’t are less likely to be approved. Yet in a short time, scoring has evolved to better reflect consumers’ everyday financial behaviors and their willingness and ability to pay. This should get more credit products into more consumers’ hands.
Cash App will offer Afterpay on the Cash App Card powered by a new Visa Debit Flex Card, per a press release. Expanding BNPL offerings helps encourage spending from consumers who can’t access a credit card under tightening underwriting conditions. While the Cash App card is already geared toward underserved and underbanked consumers, rewards or features for young parents could help capture their hunger for credit: Two-thirds of caregivers hold three or more BNPL loans at once, per a Lending Tree survey.
Shoppers are spending about 10% more on gifts this year, even if they’re feeling less confident. New insights from PMG show how that mix of caution and momentum is shaping a holiday season built on smart pacing and steady engagement.
Convenience stores are transforming into fast-casual dining destinations, increasingly competing with quick-service restaurants for shoppers seeking affordable, healthy meals. And while consumer perceptions of these stores continue to improve, concerns around food safety and hygiene remain potential barriers. To succeed, convenience chains can adopt strategies such as adding prep-time labels to grab-and-go items to underscore freshness and maintaining clearly visible cleanliness standards throughout the store.
As CTV investment accelerates, so does scrutiny. Marketers face pressure to validate every ad dollar, yet measurement across connected TV (CTV) remains fractured and disconnected from the outcomes that matter: Sales.
On today’s podcast episode, we discuss whether Coca-Cola’s AI holiday ad is a bold move forward or a soulless shortcut—and, when everything can be generated, whether authenticity becomes the new premium. Listen to the discussion with Vice President of Content and host Suzy Davidkhanian, Principal Analyst Sky Canaves, and Analyst Arielle Feger.
In earnings calls from retail leaders, one of the biggest shared signals is that AI shopping assistants are becoming the new front door of the customer journey. Whether the retailer is in grocery, fashion, or general merchandise, conversational search is now the organizing principle for discovery.
The US housing market remains frozen as affordability challenges, elevated rates, and tariffs choke activity, leaving prices nearly flat YoY and 75% of top markets overvalued. The slowdown has hurt major home-improvement chains—Home Depot and Lowe’s both trimmed guidance as big-ticket projects and financed spending weaken. Yet higher-end and digitally savvy retailers like Wayfair and Williams-Sonoma have held up better, with AI-driven personalization and affluent customer bases helping offset broader softness. The split underscores a K-shaped retail economy unlikely to rebalance until affordability and buyer confidence improve.
Target will spend $5 billion next year to upgrade stores, merchandise, and digital capabilities as it works to return to growth. Net sales fell 1.5% YoY in Q3, and traffic declined 2.7%, underscoring its exposure to weakening discretionary spending. With shoppers prioritizing value, Target has struggled to deliver enough newness. To get back on track, CEO Michael Fiddelke is focusing on restoring merchandising authority, enhancing the omnichannel experience, and investing in technology. The retailer is using AI to surface trends faster and integrating with ChatGPT to enable conversational shopping. Target’s ability to dig itself out of its current hole will largely depend on how quickly it can fix its merchandising problem and improve the in-store experience.
Perplexity is relaunching its agentic shopping product for all users next week, just in time for Black Friday, with PayPal as its key partner. The upgraded tool improves shopping intent detection and personalization using users’ past search data, while PayPal merchants will handle transactions and customer service directly. The move intensifies competition with OpenAI, Amazon, and Google, all racing to dominate AI-powered shopping ahead of the holidays. While sales from these tools are expected to remain modest, they offer brands a valuable testing ground for future ecommerce growth driven by generative AI.
TJX is confident its value proposition will resonate with shoppers this holiday season. Q4 is already “off to a strong start,” CEO Ernie Herrman said, following a better-than-expected Q3. As TJX and other retailers have repeatedly pointed out this year, off-price is one of the few retail sectors that thrives in times of uncertainty. Few retailers can compete with TJX’s value proposition—particularly its range of good-better-best merchandise, which appeals to shoppers of all budgets—and its treasure hunt experience. TJX’s continued momentum shows that retailers that can offer a compelling combination of value and fun stand to outperform this holiday season.
Lloyds Banking Group will acquire Curve, a London-based digital wallet. Acquiring Curve is a valuable first step toward embracing digital wallet payments solutions. However, Lloyds faces a challenge of incentivizing its users to choose Curve over competitors like PayPal and Klarna, which have established rewards systems. Embedding features and perks into Curve could help create a flywheel effect to trap more volume within its ecosystem.
Amazon is going all-in on AI-powered advertising solutions for small- and mid-sized businesses (SMBs). SMBs can now create high-quality campaigns without requiring costly resources, giving SMBs access to creative capabilities that were once out of reach.
Home Depot’s Q3 results highlight a difficult operating environment as a stalled housing market, muted storm-related demand, and higher living costs limited shopper activity, leading to soft comparable sales and another earnings miss. While revenues slightly exceeded expectations, adjusted EPS declined and the retailer lowered its full-year outlook. The results point to broad, persistent headwinds—ranging from sluggish housing activity to tariff-driven cost pressures—that are expected to keep any recovery gradual and uneven even with added revenue contributions from the GMS acquisition.
Klarna’s revenues soared 28% YoY to $903 million, per its Q3 2025 earnings report. Gross merchandise volume (GMV) jumped 23% YoY, powered by strength in the US—where GMV cracked 43% growth YoY. Interest-bearing US loans accounted for over 244% of US GMV growth. Klarna’s blueprint for US consumers is connecting—for now. Younger, credit-averse consumers may be drawn to the Klarna Card’s debit-forward approach, but it still lacks a rewards structure compelling enough to pull consumers away from credit cards. While its membership rewards model did net 1 million signups in less than a month, issuers still face little threat from this card unseating their offerings.
US consumers’ rejection rates for new lines of credit hit a series high of 24.8%, up from 23.1% in June, while application rates remained stable (excluding credit card limit applications, which increased), per the Federal Reserve Bank of New York’s SCE Credit Access Survey. As issuers tighten the purse strings for working-class consumers, buy now, pay later (BNPL) have an opportunity to steal market share. Integrating their buy buttons at point-of-sale (POS) and marketing their BNPL debt cards can help reach these consumers where they shop.
Global ecommerce is tightening as major markets close de minimis loopholes and China increases tax scrutiny, putting fresh pressure on platforms like PDD and its international arm Temu. Nearly 1 in 5 US consumers say shifting trade policies may discourage them from buying internationally, adding to the company’s challenges amid uneven spending in China. PDD delivered mixed Q3 results, with earnings beating expectations but revenue slightly missing. The overall picture suggests the company must transition from relying on duty-free advantages to strengthening marketplace fundamentals, even as improving user trends signal early signs of resilience