Brands and retailers are struggling to keep up with changes to the shopper experience as consumers adopt genAI-powered “click-less journeys.”
On today’s podcast episode, we discuss what makes Dollar General Media Network unique, how it's approaching measurement, and what it’s focusing on for next year. Join Senior Director of Podcasts and host Marcus Johnson, Principal Analyst Sarah Marzano, and Vice President and General Manager of DG Media Network, Austin Leonard. Listen everywhere, and watch on YouTube and Spotify.
China’s Singles’ Day has lost much of its hype and enthusiasm. As the curtain falls on this year’s festival, now a five-week event, value-driven consumers and global ambitions have redefined the world’s largest online shopping event.
As more brands build retail media networks (RMNs) to connect advertisers with shoppers, the once experimental channel has grown pivotal to marketers. US retail media search ad spending alone is projected to rake in $38.42 billion this year, according to our March 2025 forecast.
Consumer concerns over AI scams are rising, as three-quarters of UK adults believe AI advancements have made online scams more difficult to identify, per Barclays. Just 36% of UK consumers are confident they could spot an AI scam. As consumers wade through scams to find legitimate retail sites, ecommerce marketers should review brand search results, monitor social mentions, earn trust through About and FAQ pages, and advertise with caution on social media sites.
A new study shows that while commerce media enthusiasm is high, actual readiness is far lower. Nearly half of respondents believe they are operationalized, yet only 13% qualify as advanced across leadership, technology, and measurement. Most fall into nascent or emerging categories, limited by siloed workflows, manual creative processes, and fragmented data systems that prevent closed-loop attribution. Advertisers seeking accountable, performance-driven programs may be surprised by how few networks can truly support scaled, automated operations. The findings highlight a widening gap between ambition and capability—and the need for unified data, automation, and clearer measurement.
A new rewards card for mortgage payments, the Made Card, launched in partnership with Fairway Home Mortgage, per a press release. The Made Card’s expanded rewards tiers could help train consumers to make the card top-of-wallet for all housing concerns. However, it still needs to convince the same segment of US adults to choose its product over Bilt’s new refresh with Cardless—a tough sell as 1 million US adults already count themselves as Bilt members. Pitching its product to first-time homeowners may help lock young adults on the pathway to ownership into their ecosystem, especially as Bilt captures more of the rental market. But even more importantly, it will also need to convince a critical mass of mortgage servicers not to charge acceptance fees that would wipe out any gains consumers get from the rewards.
Q3 was another strong quarter for Walmart and Amazon, and another weak one for Target. Shoppers are showing a clear preference for the convenience, product selection, and overall value that Amazon and Walmart offer, while being less impressed by Target’s assortment and shopping experience. Economic uncertainty is heightening the gap, as more shoppers turn to Amazon and Walmart for necessities like groceries while pulling back on the discretionary spending that fuels Target. Walmart's and Amazon's ability to combine low prices with an extensive product selection and fast and convenient delivery will serve them well this holiday season, while Target has the harder task of convincing price-conscious shoppers to spend on nonessential items.
Amazon blocked several OpenAI-affiliated crawlers from accessing its site, a move first reported by ecommerce analyst Juozas Kaziukėnas. That marks the retailer’s latest attempt to keep third-party agents from encroaching on its turf and endangering ad revenues. Amazon’s insistence on keeping AI agents at bay is the right move for the company for the time being. Adoption is minimal for now, hampered by trust issues, clunky UX, and minimal merchant participation. However, the gates will have to open at some point—and the longer Amazon waits, the more ground it cedes to rivals like Walmart.
More shoppers are looking to make secondhand purchases this holiday season, according to two new reports. Nearly 40% of consumers’ holiday budgets will be spent on secondhand items, per ThredUp. The vast majority of US shoppers—81%—expect to shop secondhand for holiday gifts, according to OfferUp. Resale holds clear appeal to shoppers grappling with economic uncertainty and limited budgets. While saving money is a primary concern, shoppers are also drawn to the possibility of unearthing unique or one-of-a-kind items, as well as the environmental benefits of shopping secondhand.
Convenience stores are playing catch-up as they jump into retail media, exploiting their local reach to offer advertisers new ways to connect with shoppers. The brick-and-mortar landscape is highly fragmented—unlike ecommerce, where just a few players dominate. That provides an opening for convenience stores to become valued retail media partners. Their dense footprints, frequent visits, and strong ability to influence impulse buys can give brands targeted and measurable insights. C-store RMNs that can tie ad exposure to sales, use loyalty data, and offer multiple ways to surface ads are best positioned to deliver reliable performance to advertisers.
The share of US adults who say quality materials define luxury dropped from 55% in 2021 to 49% in 2025, while those citing 'expensive' as the defining trait rose from 52% to 62%, according to an October report from Ipsos.
Authenticity (35%) and track record (32%) are the top two factors US adults consider when deciding which online product reviewers to trust, according to Ipsos data from October 2025.
Walmart and Target closed their recent earnings calls on sharply different footings, but with a surprisingly shared vision for the immediate future.
Gen X is projected to lead all generations in total annual spending this year, per NielsenIQ. Brands often focus on younger consumers to build long-term loyalty, but in doing so, they’re missing immediate sales potential from Gen Xers, who account for 33.2% of retail spending despite making up just 19.4% of the population. Retailers and brands should seize the opportunity to build stronger connections with Gen Xers by sharpening their marketing focus and improving in-store experiences. The brands that blend authenticity in their marketing with well-executed in-store experiences will win Gen Xers’ hearts and wallets.
Payments companies are investing in sport marketing to capture volume at lucrative stadiums and live events, per multiple press releases. Standard arena deals have big value, but there’s another area of sports with even less penetration: Women’s sports leagues. Viewership and attendance for professional women’s basketball is exploding thanks in part to standout rookies like Caitlin Clark and Angel Reese. Ads during women’s sports events have a 40% greater impact on consumer engagement than average primetime TV ad airings—meaning the opportunity to seize on rising attendance at women’s sporting events and TV viewership is ripe for payment providers trying to snag in-arena volumes and new customers.
US shoppers will spend $78 billion this Cyber Week, up 3% YoY and an all-time high, according to Salesforce. A record number of shoppers is also expected—186.9 million, per the NRF and Prosper Analytics. Cyber Five will be a barometer for the rest of the holiday season. While we expect healthy topline growth, driven by the resilience of higher-income consumers, shoppers on the whole are being much pickier about how and where they spend. Despite longer promo periods, most shoppers will wait for Black Friday to pull the trigger, possibly in the hopes of securing the deepest deals. AI will play a larger role this season, as more consumers turn to the technology to find gifts and secure discounts.
Block will pilot a real-time credit scoring model called Cash App Score, per a press release. Users’ Cash App Scores are based on financial behaviors within the Cash App ecosystem: deposit frequency, spending habits, savings activity, and repayment history, and other metrics. Cash App’s micro loans have acted as a proof of concept for its proprietary underwriting model, which it now likely wants to expand into larger-value (and more lucrative) lending. Giving consumers a visible—and highly manipulable—score can boost loan value and overall engagement.
Walmart, TJX, and other US retailers are deploying body cameras to combat shoplifting, harassment, and violence against staff. While the full scope of retail theft is debatable, every stolen item chips away at revenues. With tariffs and rising costs squeezing margins, retailers are testing every lever to protect the bottom line. Body cams may help—but only if they reduce loss without eroding customer trust. Retailers should exercise care in walking a fine line between safety and scrutiny.
Cryptocurrency valuations plunged across the board from frothy October highs, per Coinmarketcap data. Crypto volatility scares consumers and dampens consumer interest even in relatively safer types of crypto like stablecoins, which have practical applications for cross-border payments. Stablecoin services need to educate their consumers about the safety of their products, especially as other non-fiat-backed tokens hemorrhage value, to assure clients that their crypto-powered remittances are a safe choice for sending loved ones overseas money.