Here are four “Reimagining Retail” episodes to queue up for your holiday travel.
While we were right that retailers would offer richer in-store experiences to attract shoppers, we were wrong about how Amazon, discount retailers, and dollar stores would evolve their physical and digital strategies. From AI tools that stayed online to unfulfilled marketplace ambitions, here’s how we did with our 2025 predictions.
AI discovery is rewriting the rules of B2B marketing—and most CMOs admit they’re not ready. Nearly two-thirds (62%) of B2B tech marketing leaders lack the skills, budget, or strategy to compete with AI-native firms, per a new report by 3Thinkrs. Brands that don’t adapt could disappear from view. CMOs need to focus on staying visible in AI-powered summaries and answers. That means publishing fresher content, showing up in trusted news sources, and telling a consistent story across every channel. It also means learning new metrics that track how often your brand is mentioned by AI, not just humans.
YouTube is experimenting with AI avatars based on a small group of popular creators via Google’s “Portraits” feature, which allows fans to have conversations with AI versions of real-life creators. Advertisers should approach AI creators with cautious interest, closely monitoring how the format evolves as an ad opportunity while balancing emerging AI capabilities with consumers’ sensitivity to authenticity.
Platforms like ChatGPT are influencing more purchases, with sales forecast to hit $144 billion by 2029.
Artificial intelligence is working its way into every facet of the US economy, and the payments industry is no exception. While the changes to consumers’ payment behavior will be gradual, providers need to act now, according to our 2026 AI in the Payments Customer Life Cycle report. Providers need to overcome critical issues like data fragmentation, but a well executed AI strategy can help providers maintain control over product discovery and streamline checkout.
As AI moves into decision-making support, the next challenge is helping patients trust how it fits into their care.
On today’s podcast episode, we discuss our “very specific but highly unlikely” predictions for 2026: what Amazon will do with the price of Prime; between OpenAI and Apple, who’s most likely to buy whom; and why a potential WBD acquisition by Netflix might not go through in 2026—if at all. Join Senior Director of Podcasts and host Marcus Johnson, Principal Analyst Nate Elliott, and Vice Presidents of Content Suzy Davidkhanian and Paul Verna. Listen everywhere, and watch on YouTube and Spotify.
Amazon is recalibrating its relationship with the agencies and adtech firms that helped build its retail-media dominance. While Amazon insists agencies remain central, many intermediaries say rising data costs and tool duplication echo earlier platform playbooks from Google and Meta—centralize strengths, limit external dependencies, and scale in-house automation. The result is a more controlled, AI-driven ecosystem that may reduce tooling diversity while boosting Amazon’s own ad stack. For marketers, the challenge will be balancing Amazon’s convenience and scale with the flexibility, transparency, and customization offered by independent partners.
On today’s EMARKETER Miniseries—AI-Driven Media Management—we explore how to break down the media manager role into workflows that can be automated or augmented by agentic AI, what agencies misunderstand about AI, and which agency tasks are ripest to hand off to AI right now. EMARKETER Senior Director of Content Jeremy Goldman speaks with Adam Epstein, co-founder and CEO of Gigi. Listen everywhere you find podcasts, and watch on YouTube and Spotify.
As retailers prepare for next year, they acknowledge that convenience has evolved from a value proposition to a structural shift in how all of retail operates. We asked leaders across retail media, digital identity, payments, mobility, and connected commerce, and they agreed that convenience will continue to change throughout the next year as expectations shift and AI eliminates friction.
Agencies are increasingly acting as commerce media guides, helping brands move past outdated structures, sort through measurement standards, and bring AI into their planning. While commerce media networks (CMNs) have expanded to capture more than just retail media dollars, the silos between brand, retail, and sales teams make integration a challenge.
"The retail media landscape is only becoming more crowded, but Target's guest insights are often cited as a key differentiator," said our analyst Sarah Marzano during EMARKETER's recent Commerce Media Summit.
2025 challenged many of retail’s long-held assumptions. What looked like familiar patterns often turned out to be something different entirely, and in the process, a few key trends were either missed or misread by brands trying to make sense of shifting shopper behavior. Here are three trends from 2025 that were either overlooked or misunderstood, and why they will matter in the year ahead.
NBCUniversal (NBCU) debuted AI-powered ad features ahead of the upcoming Consumer Electronics Show in 2026, giving advertisers the opportunity to leverage AI for better results in live TV and video-on-demand properties. Campaigns running on NBCU properties now gain access to the massive benefits of utilizing AI for TV, CTV, and VOD advertising.
OpenAI opened up its app store in ChatGPT to all developers, inviting them to create apps that operate directly inside ChatGPT’s user interface, per Engadget. Rather than downloading separate programs from the Google Play Store or Apple App Store, users can run mini apps directly inside the chat window. ChatGPT is growing as a content marketplace and shopping platform, offering a fresh surface for brand engagement. Start testing interactive brand utilities, see where conversational AI fits into user acquisition strategies, and identify branded content or tools that could eventually be packaged as digital goods.
Google is testing a new AI agent, CC, to change how the workday begins. Instead of another app or dashboard, CC delivers a daily email briefing that summarizes information pulled from Gmail, Calendar, and Drive. As AI agents begin ranking and summarizing messages, the inbox shrinks and attention gets scarcer. Marketers who rely on email will need to understand tools like CC and optimize for agents—not inboxes—as AI assistants decide what’s worth surfacing. Catchy subject lines will no longer be enough to earn attention.
Integral Ad Science is expanding far beyond verification with IAS Agent, a DSP-embedded AI assistant that analyzes live campaign data and autonomously optimizes safety, suitability, and contextual settings. Built on IAS’s multimodal dataset, the tool evaluates trillions of signals across text, video, audio, and imagery to refine targeting decisions faster than human workflows—early testers reported efficiency gains and reduced waste. IAS frames the product as a step toward agentic advertising, enabling real-time optimization, natural-language insights, and interoperability with other AI systems. The launch comes as private equity bets heavily on independent measurement players amid rising demand for precision and transparency.