The news: After a five-year hiatus, JPMorgan Chase will once again offer HELOC loans, per Banking Dive. Why this matters: HELOCs tend to be a more flexible type of loan and often don’t have minimum loan requirements, per Mortgage Note. In a period when many customers are in need of fast, flexible cash, HELOC loans can help banks deliver. Not all banks that offered HELOCs pre-pandemic have relaunched them. But they should consider it: Banking customers are likely to continue feeling uncertainty about the economy and their financial futures in the medium term, and financial institutions that offer easier cash access to homeowners will reap more profits and customer satisfaction.

The news: Payments company Wise is exploring plans to become a full-fledged bank in the UK, per The Times. This shortly follows its application for a US banking license. Why this matters: Fintechs are increasingly applying for US licenses, taking advantage of expedited measures that once took years. The UK is seeing a similar trend: Wise joins fintechs including Starling, Monzo, and Revolut in applying for licenses (some successfully). Fintechs entering the traditional banking space could pressure incumbents and reshape the competitive landscape. Banking licenses would allow them to offer a more complete suite of services while maintaining their digital-first, customer-centric approach. Established players will need to adapt or risk losing a significant portion of the next generation of banking customers.

The findings: Fifty-one percent of credit union members, including individuals and small businesses, prefer face-to-face service, per a recent PYMNTS Intelligence survey. This shows that physical branches remain crucial for member retention and loyalty. The takeaways: Credit unions must prioritize: Maintaining and improving in-branch service: Continue investing in your physical branches to provide personalized service that builds trust and loyalty. Enhancing digital onboarding processes: Online onboarding for new members and products should be simple and user-friendly. Creating a unified member experience: The most successful strategy is a hybrid one. Integrate digital and in-branch services to create a smooth, unified experience that meets the needs of all members, regardless of how they choose to bank.

Generative AI advertising is drawing consumer backlash after brands including J.Crew, Shein, and Skechers released campaigns marred by obvious AI flaws. Internet sleuths and critics pointed to distorted figures, suspicious likenesses, and poorly rendered images, accusing companies of chasing novelty at the expense of quality. The incidents highlight consumer frustration with brands prioritizing speed and cost savings over authenticity—particularly in fashion and retail, where heritage and trust are core to brand equity. Experts argue AI can accelerate creative production, but only when paired with human direction and craftsmanship. Missteps reveal the risks of treating AI as a replacement.

Brands are finding growth in controversy. American Eagle added 700,000 new customers tied to its controversial Sydney Sweeney ad campaign and a Travis Kelce collaboration. The campaigns generated a combined 40 billion impressions, helping American Eagle bounce back from a difficult quarter. American Eagle’s strategy shows that controversy can reignite attention and that generating buzz can pay off. But smaller or inclusivity-minded brands must weigh the potential long-term cost of missteps.

AI means something different to every retailer—and their level of adoption reflects that range.

The news: Even before the IFA 2025 show floor opens in Berlin, brands are flooding Europe’s CES with announcements pushing AI beyond PCs and phones into the smart home. Ambient intelligence promises proactive tech: Manufacturers unveiled ecosystems that link appliances, security, lighting, and entertainment—using “ambient intelligence” to replace voice and app commands with proactive, intuitive service. Our take: The race to ambient intelligence shows where innovation is headed—invisible systems that anticipate needs. But over-automation risks eroding consumer control and deepening dependence on walled gardens.