Starbucks will rely on kiosks to shorten wait times at high-traffic locations like airports and hospitals, per a Bloomberg report. For all Starbucks’ talk about building the community coffeehouse, it recognizes that service, speed, and reliability are integral to keeping customers engaged with the brand. While there are other pillars the company needs to execute to complete its turnaround, being able to deliver efficient service when it’s needed most will bolster its reputation for reliability and encourage more frequent visits.
The news: Apple CEO Tim Cook confirmed plans to “significantly” increase AI investments, including acquisitions. The iPhone-maker acquired seven firms this year, some focused on AI, and remains open to deals of any size to boost capabilities, per Business Insider. Our take: Apple’s focus on efficiency and partnerships suggests incremental but impactful AI-driven tools will emerge, especially around privacy-first and device-dependent personalization. Prepare for evolving Apple AI features that emphasize user privacy. Balance campaigns between Apple’s controlled environment and more open, AI-reliant ecosystems like Google’s and Meta’s to optimize reach and precision.
The news: YouTube is giving connected TV (CTV) users the ability to skip to the most-viewed part of a video, helping them avoid slow moments or sponsored content. The feature was previously available on mobile and web for Premium subscribers and is now rolling out to Premium users who watch YouTube on its CTV app, per Android Authority. Our take: Influencer sponsored content spots are becoming more invisible and avoidable. Brands should pivot toward native product integrations within core content or have creators place sponsorships in pre- and post-roll messaging, which may be less likely to be bypassed by AI. The era of passive viewing is over. Viewers have more control, and brands need to adapt to stay visible.
The news: OpenAI abruptly discontinued a ChatGPT “share” feature after widespread criticism of its opt-in functionality surfaced thousands of unintended private chats in Google Search results. If a user checked a box to “make this chat discoverable” (sometimes accidentally or not fully understanding the warning), Google and other search engines could “see” these chat links and add them to public search results. Our take: The AI industry’s “move fast and break things” ethos is clashing with the non-negotiable demands of data protection. For marketers reliant on AI for strategic planning and analysis, security and data privacy are paramount. Companies demonstrating a strong security focus could stand out from competitors.
On today’s podcast episode, we discuss how YouTube is ahead in the video streaming wars, if Netflix’s next wave of content can keep audiences’ attention, and how much these new Netflix House locations might move the needle. Join our conversation with Senior Director of Podcasts and host, Marcus Johnson, Analyst, Marisa Jones, and Vice President of Content, Paul Verna. Listen everywhere you find podcasts and watch on YouTube and Spotify.
US nano-influencers, those with fewer than 10,000 followers, boast a 34.1% impression rate—more than double that of any other tier—according to a February survey from Later.
The news: Amazon reported strong Q2 results for its advertising business, with advertising revenues reaching $15.6 billion—up a significant 23% YoY. Net sales increased 13% YoY to $167.7 billion, well above Q2 guidance that warned of “tariffs and trade policies” and “recessionary fears.” Our take: Moving forward, Amazon will need to innovate what it’s already offering by pioneering a retail media strategy that extends Amazon’s data and ad tech beyond its own storefront, AI-driven tools that simplify creative production and optimization at scale while prioritizing privacy, and more immersive and shoppable ad formats in its streaming offering.
The news: American Eagle’s latest ad with Sydney Sweeney is sparking debate across the political spectrum, with opinions ranging from those who believe the “good jeans” pun promotes eugenics and white supremacy to those who praise the ad for its “anti-woke” message. But regardless of where you land on the campaign, American Eagle is giving advertisers key lessons in toeing the line between bold branding and cultural missteps. Our take: Even campaigns that generate buzz can backfire if they ignore cultural sensitivities—meaning advertisers must adopt cultural intelligence as a core competency in creative strategy.
The finding: Up to one-third of US consumers consider lying on credit applications to be acceptable in some situations or normal behavior, potentially fueled by the rising cost of living, per FICO’s 2025 Consumer Survey. Our take: The rise of first-party fraud means FIs can no longer rely solely on self-reported data. By responsibly leveraging a broader range of data points—such as transactional history, rent/mortgage payments, and utility bill data—within compliance guidelines, banks can build a more comprehensive and accurate picture of a customer's financial health and ability to repay.
The news: Netflix is dialing up its global ad game, with its latest UK hire signaling what’s to come next for the streaming giant. The company hired Ed Couchman, who previously served as the head of advertising sales for Spotify’s UK and Northern Europe business, to spearhead UK ad sales, per Business Insider. Couchman has served in ad sales roles at Meta, Snap, and Channel 4 in the past. Our take: Hiring Couchman is a critical step in shifting Netflix’s ad focus from the US market to reach foreign advertisers who haven’t taken advantage of its broad reach.
The news: Few US adults pay for news behind paywalls. A June 2025 Pew Research Center survey shows just 17% paid for any news last year. The vast majority (83%) avoid payment, citing the abundance of free alternatives. Our take: Advertising tied to paywalls narrows reach and shrinks scale. Brands should prioritize open, ad-supported platforms where audiences engage freely. Marketers who embrace paywall resistance—focusing on easy access and relevant content—will win attention and revenues in a fragmented media landscape. Those relying on strict gating risk losing audience share and diminishing ad impact as consumers stick to free, accessible alternatives.
The news: YouTube’s lead in connected TV (CTV) advertising faces a real threat as Amazon Prime Video gains momentum. But that standing might be short-lived—Amazon’s Prime Video is on track to surpass YouTube as the top CTV advertising platform by 2027, per Morgan Stanley as cited by Business Insider. Our take: Marketers should expect CTV ad dollars to shift toward Amazon’s ecosystem by 2027. Early investment in Amazon’s premium, shoppable ads can secure top inventory and sharpen targeting as streaming evolves.
The news: Reddit is positioning itself as a full-fledged search engine, with over 70 million weekly active users (WAUs) using its search functionality. As part of its strategy to house a full-fledged search engine within its website, the company is expanding its AI-powered conversational interface, Reddit Answers, and making it a central feature on the platform around the world. Reddit Answers has grown to 6 million WAUs from 1 million in December. Our take: If Reddit succeeds in becoming a self-sustaining search platform, it will become an even more valuable asset for marketers looking to target niche audiences and get in on the consumer purchase journey early. Advertisers should start identifying specific subreddits where their audience are already active, experiment with Reddit’s ad formats, and optimize content to surface in the platform’s search results.
The strategy: In 2023, U.S. Bank launched a nontraditional campaign to promote Asistente Inteligente, its bilingual Spanish voice assistant that debuted the prior year. The bank co-produced “Translators,” a documentary highlighting the challenges faced by millions of children who act as translators for their immigrant families, particularly in financial matters, per Storyboard 18. Our take: This campaign was a masterclass in purpose-driven marketing that doubles as a long-term business strategy. Many financial institutions (FIs) often overlook or superficially address underbanked and immigrant populations. But the GDP of US Latinos is the second-fastest-growing in the world, next to that of consumers in China, per think tank Latino Donor Collaborative. And 25% of US consumers ages 18 and under are part of the Latino community—offering smaller FIs an opportunity to combat their “age problem.”
The news: The UK’s Online Safety Act triggered an immediate surge in virtual private network (VPN) downloads, reflecting public resistance to mandatory age checks, per Wired. Proton VPN reported a 1,400% spike in UK sign-ups after the law took effect, per PCMag, and NordVPN saw purchases jump 1,000%. Our take: Age-check laws, though designed to protect minors, are reshaping how all users interact with content—and how marketers can access these users. VPN adoption is both a privacy signal and a marketing blind spot. Brands that respect digital autonomy while adapting strategy will be best positioned to reach—and keep—their audience.
Microsoft reported $76.4 billion in Q2 revenue, up 18% YoY, as cloud infrastructure, productivity software, and embedded AI drove strong performance. Microsoft Cloud grew 27% to $46.7 billion, and Azure's annual run rate surpassed $75 billion, overtaking Google Cloud. Enterprise adoption of tools like Dynamics 365 continues to rise, reinforcing Microsoft’s role in AI-powered operations. Following the report, Microsoft’s market cap crossed $4 trillion. The company plans to spend $80 billion in fiscal 2025 to expand its AI infrastructure, while showing capital discipline. Microsoft is positioning itself as the foundational enterprise platform for the AI era.
Consumer goods giants Kraft Heinz and Unilever are moving to stimulate demand in a challenging sales climate by increasing marketing spending on their most popular products. Both companies are betting on marketing to spur demand and improve brand equity in a slower-growth climate. But the question is whether stepped-up marketing will be enough to overcome rising consumer caution, particularly in categories like snacks and personal care, where purchases are more discretionary in a tariff-driven environment. Increased investments in promotions could pressure margins in coming quarters.
The news: Figma’s high-profile IPO—valued at $19.3 billion—lands it squarely in the league of top-tier software-as-a-service (SaaS) platforms and indicates renewed competition in cloud-based tools that agencies rely on for their campaigns. Our take: Instead of being subsumed by Adobe, Figma is now free to chart its own course. Going public gives it the independence to scale, expand its ecosystem, and challenge incumbents directly. For advertisers, Figma remaining independent gives agencies added choice. As creative tools compete for market share, expect faster innovation, more flexible pricing, and features tuned for digital-first campaigns.
The news: More than half (51%) of customer service journeys start on search engines and third-party platforms like Google, YouTube, Reddit, and ChatGPT—rather than company websites—prompting businesses to meet customers where they are, per a recent Gartner survey. Our take: Brands need to research and identify the platforms their customers rely on and establish fast, responsive service on those channels. The goal isn’t to pull users back to official websites—it’s to meet them where they already are, with the answers they need, when they need them. Using generative engine optimization (GEO) best practices to boost customer service answers in genAI outputs could help younger consumers get digestible, fast answers in their preferred channel.
The news: Publicis Groupe has won PayPal’s global media business, building on the holding company’s winning streak and proving to rivals that its momentum in securing major accounts shows no signs of slowing. WPP Media previously handled PayPal’s media account but resigned the account in April, citing the need to “pursue other opportunities,” per Ad Age. Our take: Publicis’ win of PayPal’s global media business underscores a growing advertiser shift toward integrated partnerships, where creative, media, and retail strategies merge to unlock greater performance and monetization potential.