AI platforms are no longer a side note in discovery—they’re driving measurable web traffic. Previsible’s 2025 AI Traffic Report shows that sessions driven by large language models (LLMs) surged 527% in just five months, per Search Engine Land. AI’s rise is reshaping how users find brands and information as web traffic declines, demanding an immediate strategic response from marketers. Those who adapt now—by tracking AI sessions, restructuring content for conversational interfaces, and optimizing across multiple models—will own the next wave of discovery. Those who don’t risk watching competitors capture visibility while their own content fades from discovery altogether.

“We have a rule at Liquid Death that if you expect us to do it, we should not do it,” said the brand's chief media officer Benoit Vatere at EMARKETER’s Future of Digital Summit yesterday. Vatere outlined the brand’s paid social challenges, why it’s doubling down on connected TV (CTV), and how it plans to build standout creative as it expands into the crowded energy drink space. Here are a few takeaways from the session.

Zendesk’s integration of OpenAI’s GPT-5 into its customer service stack has resulted in 30% faster response times, 95% reliability, and resolution of up to 90% of tickets in some cases, per VentureBeat. Fewer handoffs, quicker response time, and higher reliability are wins for both brands and customers. But there’s a catch—over-reliance on automation risks alienating users who still want a human touch when problems get tricky. For CMOs, lean into AI for speed and scale, but keep people in the loop to protect trust and brand experience.

PNC Financial is on track to buy FirstBank for $4.1 billion. The deal would give PNC a significant presence in Colorado and Arizona, per AP News. Mergers and acquisitions (M&As) are reshaping US banking, with this deal following larger ones that reset what financial institutions expect federal regulators to approve. But all of these M&As show that large banks are scaling up to better compete with giants like JPMorgan and Bank of America. This consolidation among super-regional banks clearly signals that the regulatory environment is favorable for such moves. And we expect more of these types of deals in the near future.

National Credit Union Administration's (NCUA’s) Q2 2025 report shows that US credit unions have successfully implemented growth and customer acquisition strategies over the last four quarters. As we covered in our “Community Bank and Credit Union Trend 2025” report, the industry has had no shortage of challenges, including difficulty acquiring and resonating with younger customers. But a 2.8 million member increase, potentially across various age groups,means their digital innovation strategies are working. To continue this trend, credit unions must maintain their level of digital investment while continuing to prioritize the human touch they’re known for. This is particularly important if they’re growing quickly through mergers and acquisitions.

The internet is now a near-constant presence for many adults—but adoption remains uneven. A median 28% of adults globally report being online “almost constantly,” per a Pew Research Center survey across 24 countries. This access creates fertile ground for advertisers. Always-on consumers deliver more touchpoints for engagement, more data for personalization, and more chances to convert browsing into buying. But more access doesn’t guarantee more impact. The challenge is finding the best way forward, through mixed formats, short videos, interactive polls, and native ads—so users stay engaged without feeling bombarded.