OpenAI’s push into commerce took a major step forward with the launch of in-app shopping on ChatGPT, though it will take time to gain traction as a meaningful retail sales channel.

As shoppers flock to LLM-powered searches to learn more about products and set shopping budgets, Salesforce data reveals new opportunities for brands looking to have a firm hold on their customers' journeys.

Adyen launched two point-of-sale (POS) terminals ahead of the holiday season, per a press release.As SMBs approach the critical holiday season, POS providers need to offer value to court cash-strapped vendors, reminding them the importance of a reliable, durable terminal system. Add-ons like AI-powered software can help convince vendors the value of their hardware with high-powered tools to boost conversions and payment volume.

Seventy percent of banking leaders believe agentic AI will “have a significant or game-changing impact on the banking industry,” according to an American Banker survey commissioned by SoundHound AI. For banks to move agentic AI tools from the pilot stage to wide rollouts, they’ll need a business case, a strategic roadmap, and a plan to promptly address tactical issues. Must-haves include strong AI governance, a modern data layer that unifies access to siloed business information, and a framework for customer trust.

Mid-market marketers (companies with 10 to 499 employees) have high expectations for artificial intelligence and see AI as a productivity lever for lean teams, according to new data from WARC and MailChimp—but adoption lags behind enthusiasm. AI is still in its early days, leaving a wide gap between the largest companies with capital to invest in proprietary resources and smaller teams with more limited resources.

AppLovin beat expectations again, delivering a blowout quarter that affirmed its place among the most profitable players in adtech. Even as the company faces ongoing scrutiny over data practices and an SEC probe, its financial momentum appears unaffected. AppLovin is proving that controversy doesn’t always kill momentum. Its ability to execute quarter after quarter suggests marketers may be more pragmatic than moralistic, following results over rhetoric.

Media effectiveness platform DoubleVerify rolled out streaming TV products on Thursday designed to improve transparency and advertising quality in connected TV (CTV). DV’s new tools offer hope to marketers who are relying on CTV more amid shifting viewing habits but who struggle with placement and measurement.

Sony AI released the Fair Human-Centric Image Benchmark (FHIBE), a freely available image data set to test AI fairness using images from 2,000 volunteers across 80 countries—all consent-based and removable on request, per Engadget. Independent data sets like FHIBE give marketers, platforms, and regulators a common reference point for evaluating AI performance. That helps brands prove compliance, reduce reputational risk, and speed up adoption of trustworthy automation. Tools like FHIBE could excise bias and rebuild trust in how AI sees—and represents—people in marketing and advertising processes.

AI is reshaping how payment providers attract, serve, and retain customers. Those who act now to integrate AI across the life cycle—from discovery to checkout to support—will gain an edge, while those who wait risk losing loyalty and control.

Coca-Cola is putting out another AI-generated holiday advertisement, its second after an AI ad campaign last year that drew mixed reactions from audiences. While attitudes toward AI in ads are mixed, smaller brands are at a higher risk of receiving negative impacts from creating ads entirely using AI.

Holiday shoppers are stressed and overwhelmed, per Accenture’s 19th Annual Holiday Shopping Survey. And this is leading to lower conversion rates: 85% of consumers are likely to abandon their carts due to frustration or indecision, according to the survey. To best meet customer needs quickly, retailers can partner with providers like Checkout.com on its one-click checkout solution Flow Remember Me or PayPal-owned Honey as it integrates AI-powered product recommendations based on users’ conversations with chatbots.

"[The oldest members of Gen Alpha are] turning 16 next year, so we are on the eve of them becoming pretty powerful consumers," said Dani Mariano, CEO at Razorfish. "[GWI found that] 30% of 12- to 15-year-olds said that they had used AI in the last seven days. I think it could be even higher."

66% of US banking executives say their leadership team or board has discussed allocating budget or resources to AI, more than triple the share for any other emerging tech, according to July data from Bank Director and Jack Henry & Associates.

Retail is on the brink of a digital sea change as agentic commerce slowly makes its way onto consumer-facing platforms.

As the market for personal luxury goods emerges from a prolonged period of recalibration, growth hinges on fostering innovation and engagement with core consumers across the globe.

The global mediascape has shifted rapidly over the past decade and continues to change as new formats attract users of all ages. The 2025 Global Media Intelligence (GMI) report is a deep dive into country-level and regional habits relating to time spent with media, media adoption, and device ownership.