Federal student loan borrowers may be prioritizing student loan repayments ahead of their credit cards and personal loans as the threat of wage garnishment creeps closer, per a TransUnion survey. Issuers need to offer products to help mitigate additional stress for embattled younger consumers, through expanded card-linked installment options that help cardholders avoid lofty interest rates as they pay down debts.
Amazon agreed to a $2.5 billion settlement with the Federal Trade Commission, including $1 billion in civil penalties and $1.5 billion in customer refunds, over allegations it misled users into Prime subscriptions and made cancellation intentionally difficult. The FTC argued Amazon’s “Iliad” cancellation process violated consumer protection laws, requiring excessive clicks to exit. Under the deal, Amazon must simplify cancellation and clearly disclose pricing and renewal terms. While the settlement forces operational changes, it represents just 5.6% of last year’s $44.37 billion Prime revenue, leaving the program’s dominance—and Amazon’s market lock—firmly intact.
The US economy grew 3.8% year-over-year in Q2, its fastest pace in nearly two years, driven by stronger consumer spending, according to new government data. While spending resilience supports the Atlanta Fed’s 3.3% growth forecast for Q3, cracks are showing as retail hiring cools and risks of a government shutdown loom. Uneven unemployment rates and tariff-driven price pressures add strain, making holiday sales particularly vulnerable. We believe growth will slow sharply to 1.2% from last year’s 4.3%.
OpenAI is preparing to turn ChatGPT into an advertising platform, posting a new role for an engineer to build systems for ad integration, campaign management, and attribution. The move could position ChatGPT as a new challenger to Google, Meta, and Amazon’s ad businesses. Already a major driver of referral traffic to retailers like Walmart, Etsy, and Target, ChatGPT has clear potential to evolve into a commerce and ad engine. But execution will be critical: Poorly integrated ads risk undermining user trust, even as AI-driven ad formats are projected to grow at triple-digit annual rates in the coming years.
The Klarna Card crossed 1 million signups after 11 weeks, per a press release. Affirm and Klarna need a firmer plan to combat consumers’ preference for card-linked installment plans, which can offer lucrative rewards that BNPL firms’ margins can’t support. Until Klarna and Affirm can find a way to increase their margins to compete on the level of issuers, they’ll be hard pressed to take meaningful share from incumbents.
Citi and Dandelion, a digital wallet network, partnered to deliver near-instant cross-border payments, per a press release. With PayPal’s digital wallet-based PayPal World’s simplifying money transfers for 2 billion users across its partner wallets and networks, Citi’s partnership with Dandelion is a necessary step to keep up with fintechs and meet consumer preferences.
US LGBTQ+ viewers are more likely than the general connected TV (CTV) audience to cite exclusive content, ad-free content, and easier content discovery as reasons they prefer streaming, according to June 2025 data from LG Ad Solutions.
Target is pushing to reclaim its place as a premier destination for affordable fashion. The retailer is turning its small-format SoHo store into a design concept that showcases its apparel and beauty assortment, the company told Axios. Target also relaunched its Target Style Instagram account earlier this month, which will offer up both outfit inspiration and shoppable content. Target’s ability to regain its fashion authority goes hand-in-hand with its ability to reverse its declining fortunes.
As online financial crimes and fraud attempts surge, customers are wary of new brands and frequently abandon transactions over a lack of trust. Over two-thirds (69%) of US adults have abandoned an online transaction or sign-up process due to distrust, per Liquid Web’s 2025 The State of Digital Trust report. In today’s online marketplace, brands need to convince consumers not only of their product quality, but of their company’s legitimacy. Unlike industry-level reputation, which brands can’t control, CMOs can shape digital trust by focusing on transparency, clarity, and responsiveness across the shopping journey.
On today’s podcast episode, we discuss the unofficial list of the most interesting retailers for the month of September, with a twist. This month ‘The Committee’ (Arielle Feger, Becky Schilling, and Emmy Liederman) put together a very unofficial list of the top eight most interesting back-to-college campaigns and activations. In this month’s episode, Committee members Analyst, Arielle Feger and Senior Director of Content, Becky Schilling will defend their list against Analyst, Rachel Wolff and Senior Analyst, Blake Droesch, who will dispute the power rankings by attempting to move retailers up, down, on, or off the list.
Retailers are projected to add fewer than 500,000 seasonal jobs in the final quarter of 2025, the weakest holiday hiring since 2009 and an 8% drop from last year, according to Challenger, Gray & Christmas. The slowdown reflects a broader labor market slump that recently led the Fed to cut rates, compounding concerns about rising prices and weak consumer sentiment. With forecasts pointing to sluggish holiday sales growth, lean staffing could further hurt retailers by creating long lines and poor service at a time when customer experience is critical.
A growing share of consumers are integrating AI into their shopping journeys, with ChatGPT driving nearly 21% of Walmart’s referral traffic in August and playing a major role for Etsy, Target, and eBay. GenAI is now the second-biggest source of product recommendations, with trust in AI shopping tools soaring from 46% to 86% in just months. Retailers are experimenting with frictionless AI-driven checkout, while Salesforce predicts AI tools will drive 21% of global holiday orders this year. Amazon, however, is blocking AI crawlers to protect its ecosystem, a risky strategy that may drive shoppers to rivals.
The worldwide average session duration for apps in the Entertainment category was 7.3 minutes between April 2022 and June 2025, more than twice the time spent per session on the next-highest category, according to a June 2025 report from Airship.
Albertsons added a travel perk to its loyalty program, joining retailers that are extending membership benefits beyond core offerings in a bid to boost sign-ups and engagement. Loyalty programs increasingly serve dual functions for retailers. Not only do they help reward and retain customers, they are also an invaluable source of consumer data that can power companies’ retail media strategies. By enhancing the value of its loyalty program—and extending those perks to free members—Albertsons can make inroads with both customers and advertisers.
Over half (51%) of US teen boys say they’ve made a purchase after watching a YouTube Shorts ad, compared with 43% of teen girls, according to June 2025 data from Precise TV.
AI is no longer a nice-to-have in retail, it’s becoming essential. It helps make shopping smoother, sparks product discovery, and guides motivated customers to make purchases. But trust still matters most. The retail playbook needs to adapt, using AI to enhance the shopping journey rather than replace it.
Adyen partnered with Simons, Canada’s oldest family-owned retail business. This tie-up will bring Klarna, AliPay, and WeChat to checkout. Deepening merchant partnerships help outsider or alternative finance platforms gain a foothold in new territories. Klarna has pushed tie-ups with Walmart, Bolt, and DoorDash to break into the US and Canadian markets, a formula that seems to be working as it waits for its Klarna Card to get off the ground in North America.
The holiday sales season is set to begin in earnest in October, with a number of retailers rolling out events to compete with Amazon’s Prime Big Deal Days. Walmart, Target, Best Buy, and Kohl's will all run sales that coincide with Amazon's October event, putting them in a better position to capitalize on shoppers' desire to get a head start on holiday shopping.
iOS 26 widening Apple Wallet’s functionality for travel; digital ID; order tracking; buy now, pay later (BNPL); and credit card information, per an article by 9to5Mac. iOS 26’s updates make physical wallets redundant. With digital ID, credit cards, and essential tickets all located in one app, consumers only need their phones to move through the world.
Walmart is adding pharmacy home delivery for specialty drugs that need to be refrigerated, such as GLP-1s, insulin and liquid antibiotic amoxicillin. Walmart’s move to add GLP-1 drugs to its pharmacy delivery services will be a customer pleaser and could force other players operating in retail and prescription drug markets to make similar moves as consumers grow increasingly frustrated with their drugstore experiences.