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On today's podcast episode, we discuss the state of some of our 2025 predictions, including GenAI’s influence on business growth, the influence of China’s e-commerce disruptors, the squeeze on retail media networks, and more. Then, we offer a few more slightly spicier predictions for the remainder of the year ahead. Listen to the conversation with our Senior Analyst Sara Lebow as she hosts Vice President Suzy Davidkhanian and Senior Analyst Carina Perkins.
The news: Cartier owner Richemont beat sales expectations for the quarter ended June 30, as wealthy shoppers weary of price hikes on designer handbags and apparel opted to spend their money on jewelry instead. Our take: Shoppers’ move away from products like Chanel handbags—seen by many as overpriced—and toward items like Cartier Love bracelets that are expected to better hold their value reflects the (partly self-inflicted) challenges luxury brands now face.
The news: The vast majority of referral traffic from AI sources comes from desktop users while mobile traffic lingers in single-digit percentages. 94% of ChatGPT referral traffic is from desktop users, per BrightEdge’s The Open Frontier of Mobile AI Search report. Google Gemini’s traffic is 94% desktop versus 5% mobile, while Perplexity’s is 96% desktop and just 3% mobile. Our take: As search engines increasingly reduce organic visibility and prioritize zero-click searches, brands and publishers need to develop unique content strategies for different devices. Providing a mix of long-form, in-depth posts for desktop users along with snappy headlines and skimmable content for those on mobile could help achieve the best of both worlds
The news: The window to monitor AI’s reasoning in chatbots and agents is quickly closing, according to 40 researchers from Google DeepMind, Anthropic, OpenAI, Meta, and more. In a rare show of unity, the researchers stated that chatbots and agents are shifting from human-readable chain-of-thought reasoning to opaque, non-verbal methods, per VentureBeat. Our take: The collective call for transparency and standards marks an inflection point. Without urgent action, AI systems may soon outpace our ability to audit them—leaving marketers, creators, and regulators flying blind. Unseen logic means unchecked bias that could result in reputational damage.
The news: Shopify will not allow agents and other bots to purchase on users’ behalf without “final human review,” the company said in an update to the code used by merchants to operate their online storefronts. Our take: While AI agents aren’t yet reliable enough to be given free reign over purchase decisions, companies have to be prepared for a future where they soon will be.
The news: JPMorgan Chase, Wells Fargo, and Citigroup posted strong Q2 2025 earnings—and warnings about Trump’s mercurial economic policies. Our take: While revenues, credit card volumes and delinquency rates reflect positively about the health of the American consumer, their lived experience remains fraught.
66% of U.S. adults have reduced nonessential shopping to manage expenses, according to March 2025 data from CivicScience.
The news: UnitedHealth Group has been engaging in a series of legal tactics to silence some of the company’s loudest critics, according to a recent NYT report. Our take: UnitedHealth is more focused on defending its business than acknowledging people’s concerns and offering solutions. This won’t do anything to help its brand reputation—but that probably isn’t a major concern for UnitedHealth right now. Similar to drugmakers, health insurers recognize that healthcare is not like a typical D2C industry, in which consumer experience is the most important measure of success.