JPMorgan Chase, Wells Fargo, Citibank, and Goldman Sachs reported earnings for Q3 2025. JPMorgan, the largest, reported revenues of $47.1 billion, beating analyst estimates, and raised its full-year outlook for net interest income. All beat estimates on adjusted earnings. Big banks projected a characteristic mix of optimism and caution in Q3. Banks have ample headroom for growth, but earnings will suffer if economic conditions worsen, consumer credit declines, markets fall, or deals slow.

As credit card loyalty wanes, staying top-of-wallet is getting harder for issuers. Our fifth annual study dives into which emerging features will help cash-back credit card programs meet customers' growing expectations.

Citigroup has accepted President Donald Trump's money, creating a new trust held by his son Eric Trump for some of the president's assets, per Bloomberg. Citi is calculating that the Trump family’s potential investments outweigh the reputational risks—and potential blowback from consumers. Businesses’ decisions have recently led to massive boycotts, for example Disney lost 1.7 million subscribers after Jimmy Kimmel’s highly politicized temporary suspension, per Tvinsider. And Target has faced declining profits after stepping back from DEI policies. We will likely see more movement in this direction, as banks fear being labeled as debanking under this administration.

Mastercard launched a commerce media network. Unlike rival networks, Mastercard already has a set of anchor partnerships, including Citi, WPP, American Airlines, and Microsoft. Mastercard will remain the biggest fish in the commerce network media pond—barring Visa’s entrance into the space. Until then, Mastercard has a chance to set the standard for how payment networks can monetize their first-party data.

BNPL payment value and user growth will decelerate in the coming years as the industry matures. But BNPL providers still have a big opportunity to grow their share of retail sales.​

Citi and US Bank cardholders will get first access to Mastercard’s agentic payments technology, per Finextra. Consumers are skittish about the rise of genAI, but their hunger for hyperpersonalized offerings fueled by AI technology may slowly sway more people to the pro-genAI camp. A recent study of 1,000 college-educated US adults showed that 70% participants believed the benefits of AI outweighed the risks, per a KPMG study. Citi and US Bank can increase adoption of the tech—and make sure their cards are the payment methods attached to the new shopping medium—by linking increased rewards for consumer use to kick off new payment behavior.

The news: Citi Wealth is collaborating with BlackRock to create a customized portfolio offering for its clients, per a press release. The new offering is scheduled to launch in Q4 2025 pending regulatory approval. Our take: Citi is leveraging BlackRock's scale and expertise to focus on its core strength: personalized, high-level advisory services. This is part of CEO Jane Fraser’s broader strategy to streamline operations and boost profitability in Citi's wealth management division. In addition, this move highlights the opportunities that partnerships create. In this case it allows Citi to offer more personalized services through a new platform as well as through the more efficient personalized guidance of experts. This follows the bank’s recent deployment of two new AI solutions that will supercharge client communications.

The news: Citigroup CEO Jane Fraser met with President Donald Trump to propose a public stock offering for mortgage giants Fannie Mae and Freddie Mac, per Bloomberg. The proposal is part of a larger push by Wall Street executives who see the deal as a potentially large source of revenue. Our take: IPOs take time, and this one would be an especially massive undertaking. In his first term, President Trump attempted to privatize the two firms and was unsuccessful, highlighting the rocky road ahead. This leaves the next steps and timeline murky, but we will be closely watching developments.

The news: Citigroup unveiled the Citi Strata Elite Card, its new premium card, per a press release. However, its rewards package lacks some of the flexibility that its peer card, Sapphire Reserve, holds in travel booking. While Reserve cardholders are more handsomely rewarded when booking through Chase travel platforms, members still receive points for booking travel directly—Strata Elite members lack that privilege.

The news: President Donald Trump signed the Guiding and Establishing National Innovation for US Stablecoins Act, known by its shorthand as the GENIUS Act, during a White House ceremony on Friday. Our take: The GENIUS Act ushers in the clarity and legitimacy sought after by crypto players and traditional FIs alike.

The news: JPMorgan Chase, Wells Fargo, and Citigroup posted strong Q2 2025 earnings—and warnings about Trump’s mercurial economic policies. Our take: While revenues, credit card volumes and delinquency rates reflect positively about the health of the American consumer, their lived experience remains fraught.

Tariff uncertainty, billion-dollar merger and acquisition deals, and a jump in social commerce will create new dynamics in the payments industry in H2 2025. Burgeoning tech like agentic AI and stablecoins will further shake up the space.

Citibank is undertaking a major brand refresh through a bold new marketing strategy aimed at boosting relevance and customer engagement. Chief Marketing and Content Officer Alex Craddock outlined a comprehensive overhaul, including hiring specialized marketing talent, unifying wealth management services, and building a new brand platform targeting globally minded “change-makers.” The bank is shifting toward a data-driven, personalized approach using genAI and enhanced cross-channel content. Rather than incremental changes, Citi is reimagining its entire strategy to deliver more impactful, client-focused messaging—signaling a major pivot to a modern, cohesive, and insight-led marketing future aligned with its global presence.

The news: Monthly subscription dog toy company BarkBox is under fire for a leaked Slack message showing the company stepping back from its Pride marketing initiatives. The message claimed that promoting its Pride offerings alienates a large portion of BarkBox’s audience. Our take: The BarkBox backlash highlights that companies are at an inflection point where submitting to political pressures and pulling back on Pride is just as risky as staying the course—but those who remain committed are most likely to benefit in the long run.

YouTube tests new AI features: The updates, including video carousels in search results and AI video summaries, promise innovation but require adaptation.

The issuers are taking a wait-and-see approach to gauge how Trump’s tariffs will play out

Worsening economic conditions will be felt deeply by issuers if the tariffs remain in their current form

The Latin American consumer banking market is vast, yet over 40% of consumers are currently underbanked. Foreign banks looking to enter the market can tap this audience, but they should learn from and partner with local fintechs to do so.

The platform can help the card program better compete with traditional cards from large issuers

Investing in card-linked installment offerings can help credit unions and community banks compete with larger issuers