OpenAI introduced a wide swath of app integrations for ChatGPT, pushing the generative AI (genAI) chatbot toward super app status. Spotify, Booking.com, Zillow, Canva, Figma, and Expedia are now all part of the ChatGPT experience. Brands should start treating ChatGPT like a search engine, app store, and marketplace all in one. Marketers should create and tag their content so it can surface naturally in ChatGPT responses. Generative engine optimization (GEO) strategies include structuring content and product copy with mini headlines and using concrete language over abstract phrasing to boost appearances in output.

OpenAI is now allowing users to connect to select third-party apps within the ChatGPT interface. The integrations expand the chatbot’s utility while encouraging users to spend more time within the platform. Consumers may not yet be willing to make transactions within ChatGPT, but they are open to its recommendations. ChatGPT’s integrations with Expedia and Booking.com could transform how people approach trip planning, all while siphoning more traffic from Google—and familiarizing users with the idea of making more purchasing decisions with the help of AI.

AI chatbots most often use health media sources like Mayo Clinic and Healthline in answering consumer health-related questions, according to an Outcomes Rocket study. There’s an opportunity for marketers to grow chatbot attention with quality content. Create credible and user-friendly content and avoid overly complex or jargony material to appeal to the way chatbots are constructing answers. Cater to the preference for recent data and summarized content by updating content frequently and offering condensed takes at the top of posts.

GenAI is becoming an indispensable tool for shoppers looking to navigate the endless aisle that is ecommerce. Two-thirds of consumers who make a weekly online purchase regularly use genAI assistants like ChatGPT to inform their shopping decisions, according to a survey from ecommerce retention platform Yotpo. GenAI is in the early stages of transforming the customer journey, but it is no doubt becoming a front door to ecommerce. Retailers need to be prepared for a future when AI, not shoppers, are the primary visitors to their sites. Those who invest in AI-ready content, authentic reviews, and clear product data will lure tomorrow’s customers. Those that don’t risk fading into the background of the AI-driven marketplace.

Stripe updated a host of products during Stripe Tour New York. tripe’s use of AI for fraud detection and a frictionless redirected checkout will give merchants increased security and better margins. For ecommerce companies, the ability to seize more of the revenues from in-app sales could motivate directing more marketing promotions aimed at driving customers to download their apps for checkout for a discount.

PayPal’s Honey browser extension will start recommending products based on users’ conversations with chatbots, per a press release. Relying on the Honey browser extension rather than striking individual partnerships with each major AI platform is a far more expedient pathway to broaden Honey’s reach across AI-based shopping. And by keeping the selection and checkout processes squarely in the province of the user, Honey gets to reap the benefits of the rise in AI-enabled product discovery without the associated risks of agentic commerce.

AI use outside of content creation still ranks low among small and medium-sized businesses (SMBs) despite interest, showing a gap between curiosity and capability. While two-thirds of SMBs use AI for marketing and content creation, only 35% are applying it to customer service, per Revenued’s AI Usage Among Small Businesses report. If SMBs want AI to move beyond content creation, they’ll need to invest not just in tools but in training, governance, and measurable pilots. To close the gap between interest and implementation, brands should use upskilling as a differentiator, start with low-risk pilots, and build trust in outputs.

Paid search clickthrough rates for healthcare ads plummeted 51.4% year over year—the steepest drop across all industries measured, according to our Industry KPI data provided by Skai. The rise of AI-generated health info and consumer burnout from constant drug ads are likely driving down engagement. Healthcare and pharma companies need to ensure their online content is tailored for AI relevance. They must also continuously review whether their ads are being over-exposed to the same audience.

OpenAI is preparing to turn ChatGPT into an advertising platform, posting a new role for an engineer to build systems for ad integration, campaign management, and attribution. The move could position ChatGPT as a new challenger to Google, Meta, and Amazon’s ad businesses. Already a major driver of referral traffic to retailers like Walmart, Etsy, and Target, ChatGPT has clear potential to evolve into a commerce and ad engine. But execution will be critical: Poorly integrated ads risk undermining user trust, even as AI-driven ad formats are projected to grow at triple-digit annual rates in the coming years.

OpenAI added restrictions for ChatGPT users under 18, prioritizing safety over freedom for teen users. The changes are in response to growing legal and regulatory pressure surrounding AI chatbot risks to minors, per TechCrunch. By segmenting teen and adult experiences, OpenAI sets a precedent that forces advertisers to rethink how and where they engage with users. Age gating pushes marketers to balance reach with responsibility. Those who adapt early—auditing media buys, vetting AI tools, and leaning into ethical safeguards—will secure trust and minimize regulatory risk.

Shoppers are using AI tools at a high rate but are split on brands’ use of AI-generated content and whether companies are delivering on customer experience promises. Half (52%) of consumers are excited by the idea of having an AI agent shop on their behalf, per VML. Nearly two-thirds (63%) say AI-powered personalization helps them discover new products, but 45% think brands are still failing to tailor recommendations effectively. Brands can keep shoppers engaged by demonstrating AI’s value in tangible ways—like smarter recommendations and smoother checkout—rather than relying on broad claims of AI integration.

Anthropic’s Claude AI is taking on competitors in a multimillion dollar ad campaign. The “Keep Thinking” campaign positions Claude as “the AI for problem solvers” and marks Anthropic’s first foray into brand marketing. The campaign is a necessary start to help Claude gain market share and boost its comparatively small user base, but it’s only the first step in a long journey ahead for Anthropic.

Affiliate marketing publishers benefited from jittery consumers buying to get ahead of tariff-induced price increases. But consumers’ increasing reliance on genAI for shopping help has alarmed affiliate publishers and advertisers.

AI is rewriting the rules of digital media, advertising, and commerce at breakneck speed. Here’s what players in the digital realm can do to stay relevant.

OpenAI revised its projected cash burn through 2029 to $115 billion—about 230% higher than earlier estimates. This alteration demonstrates how capital-intensive model training and deployment have become and how far those costs are beyond what traditional startup economics can sustain. These financial forecasts illustrate a ballooning cash burn matched by surging investments and rising revenue expectations. OpenAI might need to explore tactics like affiliate links or in-chat advertising for monetization and added incentives and premium features to convert free users into paying ones.

Our exclusive data explores how social commerce and AI are reshaping the beauty path to purchase for US consumers.

The news: Apple will reportedly launch an AI-enabled web search tool powered by Google’s Gemini, potentially accelerating long-awaited software improvements and helping Apple enter the AI search race, per Bloomberg. The “answer engine” would be integrated with Siri and could help Apple compete with OpenAI and Perplexity. The feature, internally called World Knowledge Answers, will aggregate information from across the web into AI Overviews-esque summaries. It may eventually be added to Safari and Spotlight. Our take: Apple’s pivot toward external AI partnerships highlights how unready it is to compete head-to-head in foundational AI or search. While a Gemini integration could improve Siri and add powerful search capabilities, it could threaten Apple’s core advantage: total control over the user experience.

The news: Use of AI search tools is surging, which could soon spell trouble for Google’s market dominance. The share of consumers using of AI search tools on a daily basis doubled to 29% in August, per HigherVisibility’s 2025 How People Search Today report, up from 14% in February. Meanwhile, Google’s share of general information queries fell from 73% to 67%. Our take: Brands and marketers need to tailor their campaigns and strategies based on user intent. Those looking to attract new shoppers should invest in social media and AI search placements, while those focused on driving traffic for services or capturing high-intent buyers should prioritize Google, especially for initial discovery and location-based queries.

Voice assistants will add nearly 30 million US users between 2022 and 2029, fueled by genAI, demographic shifts, and new hardware. Key adoption trends, platform battles, and marketing opportunities are shaping the next era of voice technology.

If social media is a digital shopping mall, genAI assistants are personal shoppers. As AI gains ground, it could disrupt established social shopping behaviors.