The news: OpenAI abruptly discontinued a ChatGPT “share” feature after widespread criticism of its opt-in functionality surfaced thousands of unintended private chats in Google Search results. If a user checked a box to “make this chat discoverable” (sometimes accidentally or not fully understanding the warning), Google and other search engines could “see” these chat links and add them to public search results. Our take: The AI industry’s “move fast and break things” ethos is clashing with the non-negotiable demands of data protection. For marketers reliant on AI for strategic planning and analysis, security and data privacy are paramount. Companies demonstrating a strong security focus could stand out from competitors.

US digital ad spending growth will dip below 10% YoY in 2025, but retail media, social networks, and CTV will still perform above the overall average.

The news: More than half (51%) of customer service journeys start on search engines and third-party platforms like Google, YouTube, Reddit, and ChatGPT—rather than company websites—prompting businesses to meet customers where they are, per a recent Gartner survey. Our take: Brands need to research and identify the platforms their customers rely on and establish fast, responsive service on those channels. The goal isn’t to pull users back to official websites—it’s to meet them where they already are, with the answers they need, when they need them. Using generative engine optimization (GEO) best practices to boost customer service answers in genAI outputs could help younger consumers get digestible, fast answers in their preferred channel.

The news: OpenAI is preparing to launch GPT-5, a model that will combine traditional GPT capabilities with o3-series reasoning—marking a major leap in performance and model simplification. Our take: GPT-5 could streamline content creation, search, and CX workflows, leading to renewed industry adoption and customization. Enterprise customers should test GPT-5’s API early. Align adoption with marketing workflows and consider consolidating tools into a single platform to reduce costs. Early movers will shape the future of customer engagement.

The trend: GenAI tools like ChatGPT are providing fewer disclaimers that chatbots are not a substitute for professional medical advice, according to a recent study cited in MIT Technology Review. Our take: Tech players must prioritize user safety—not winning the AI race. Health warnings should be standard, and marketers will need to scale back claims that AI accuracy surpasses physicians’.

Alphabet posted strong Q2 results, with Search ad revenue up 12% YoY and YouTube ad revenue climbing 13%. But analysts and advertisers are asking tougher questions as the company shifts toward AI-led formats like AI Overviews and Gemini. Google declined to provide clear data on ROI, clickthroughs, or user engagement, fueling concerns about monetization in a no-click world. Licensing costs for LLM training, brand safety, and competition from ChatGPT and Perplexity are all in focus. While YouTube continues to lead in streaming ad growth, the future of Google’s ad engine may hinge on transparency, AI accountability, and performance parity.

Walmart is going all in on AI as it prepares for a future in which more people rely on the technology to work and shop. The company is making strategic AI hires while streamlining its agents to make them easier for shoppers, employees, and partners to use. Agentic tools are both a threat and an opportunity for retailers. Companies need to prepare for a future where tools like ChatGPT and Perplexity make purchases on behalf of shoppers—which will require them either to make their websites more accessible to these assistants, or to build their own AI agents to make those transactions seamless. AI agents are also a useful investment in the current era of uncertainty, given their ability to unlock cost savings at a time when every dollar counts.

The news: ChatGPT isn’t just leading the chatbot race—it’s dominating it. With rapid growth and billions of daily prompts, it remains the go-to generative AI (genAI) tool for both businesses and consumers despite rising competition. The stats: Figures on the AI leader’s user growth are debated, but the most consistent recent number for weekly active users (WAUs) is 500 million—an increase from 100 million WAUs in November 2023, a year after its debut. That number tripled to 300 million by December 2024. Our take: As genAI evolves from a novelty product to a routine tool in workflows and daily life, ChatGPT is maintaining its role as an industry leader. To stay ahead, OpenAI should focus on improving ChatGPT as a core product and prove it can scale profits sustainably before racing to outbuild its rivals.

GenAI will reach about 51% of US internet users by 2029 as growth stabilizes, with search dominating use cases and Gen Z leading adoption. Amid rising competition from Google and others, ChatGPT will maintain dominance. Brands must adapt to AI-mediated customer relationships.

The news: Perplexity is in talks with smartphone manufacturers to make its new Comet browser a default app on smartphones to drive adoption and user engagement, per Reuters. Perplexity CEO Aravind Srinivas said it aims to reach “tens to hundreds of millions” of users in 2026 after a desktop rollout to a “few hundred thousand” testers, a plan that could be aided by expanding Comet access on phones. Our take: While Comet itself is a browser, its integrations with Perplexity’s AI could streamline access to mobile AI search tools, changing mobile search behavior and forcing marketers to rethink traditional search marketing practices. Getting Comet onto phones could also supercharge Perplexity’s data on user behavior and boost its ability to improve its AI search tools.

The news: The vast majority of referral traffic from AI sources comes from desktop users while mobile traffic lingers in single-digit percentages. 94% of ChatGPT referral traffic is from desktop users, per BrightEdge’s The Open Frontier of Mobile AI Search report. Google Gemini’s traffic is 94% desktop versus 5% mobile, while Perplexity’s is 96% desktop and just 3% mobile. Our take: As search engines increasingly reduce organic visibility and prioritize zero-click searches, brands and publishers need to develop unique content strategies for different devices. Providing a mix of long-form, in-depth posts for desktop users along with snappy headlines and skimmable content for those on mobile could help achieve the best of both worlds

The news: OpenAI is preparing to launch a suite of office productivity tools that could let users bypass tools from Microsoft. Users will be able to build and modify presentations and spreadsheets that are compatible with PowerPoint and Excel, per The Information—without using Microsoft’s own apps. Our take: This suite could position OpenAI as a serious contender in the office software space, bypassing years of Microsoft and Google development. Companies using ChatGPT could improve workflows by managing documents, generating content, and executing repetitive tasks from a single interface.

The news: Google Chrome could soon face intensified competition from OpenAI and Perplexity. On Wednesday, Perplexity launched its long-awaited agentic AI browser, Comet. It’s currently exclusive to subscribers on its $200-per-month Max plan, but other users can sign up on a waitlist. OpenAI is expected to launch its own browser in the coming weeks, per Reuters, bringing more AI tools to its over 400 million weekly ChatGPT users. As AI search tools continue to expand, companies should plan their generative engine optimization (GEO) strategies now by ensuring content can be summarized by chatbots and that copy in graphics is clear and accessible to AI tools.

Direct-to-consumer (D2C) ecommerce is evolving, driven by Gen Z’s shopping habits and the rise of powerful AI tools.

On today’s podcast episode, we discuss the various definitions of artificial general intelligence (AGI) and try to come up with the best one we can. Then we look at how smart humans are compared to current AI models. Join Senior Director of Podcasts and host Marcus Johnson, and Analysts Jacob Bourne and Gadjo Sevilla. Listen everywhere and watch on YouTube and Spotify.

Our take: OpenAI’s first-mover advantage is under threat from all sides—vertically from specialized AI agents, horizontally from rival chatbots, and internally from talent wars and Microsoft. The news: OpenAI’s ChatGPT has rapidly become a mainstream AI tool, with new data showing that 34% of US adults have now used it—almost double the 2023 figures, per Pew Research Center. For CMOs and CTOs, this means betting on ChatGPT’s current dominance while preparing for a fragmented future where no single platform reigns supreme. Finding the right AI solutions for specific use cases is a smarter play than betting the farm on an all-in-one solutions provider.

The news: OpenAI is working on an enterprise product that would rival both Microsoft 365 and Google Workplace, per The Information. The features would allow user collaboration within documents and chat capabilities among co-workers, according to two sources. Our take: OpenAI has the potential to be an all-in-one solution if it could use its interface as a document creator and data storage solution, but Microsoft’s and Google’s brand recognition in that space is likely to keep ChatGPT enterprise solutions on the sidelines—for now.

The news: US adults are increasingly dependent on digital platforms for news, with social media and video overtaking traditional news outlets for the first time. 54% of US adults get their news from social media, per the Reuters Institute’s 2025 Digital News Report, compared with 50% from TV news and 48% from news websites and apps. Our take: Linear platforms could offer personalized news digests and mobile- and social- friendly content to reengage younger users, while advertisers should diversify their campaigns across social media platforms to follow fragmented user engagement.

The news: Streaming and social media sites are the top beneficiaries of AI chatbot referral traffic. Out of 1.3 billion generative AI (genAI) search referrals in May, YouTube ranked first in traffic with nearly 40 million visits, per Similarweb. Our take: Focusing on what makes sites top the AI search results could help increase site visits. Expand knowledge-based articles, FAQs, and blog posts with educational and UGC content. Boost SEO with long-tail keywords that are likely to appear in prompts. Encourage inbound links since site authority is a factor in AI search results.

The news: Google’s search dominance is slipping as AI innovations threaten its ad business. Its global web visits declined 1% YoY in April, according to Similarweb data published by AdWeek, compared with 182% growth for OpenAI’s ChatGPT and 181% for Perplexity. Google’s searches on Safari also dropped for the first time ever in April. In March, about 77% of all Google searches that triggered an AI Overview garnered zero clicks, which could dissuade advertisers from spending on the platform. Our take: As AI transforms search and keywords become less important, publishers and brands may need to rethink strategies for how their content is discovered and how they attract search users. AI-optimized content will likely become the next battleground for visibility and performance.