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AI, Consumer Behavior, and the Trust Economy

Behavioral Shifts and Trust Challenges Emerge as AI Transforms Everyday Life

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About This Report
AI adoption is accelerating faster than regulation, reshaping consumer behavior. Younger generations lead the charge for mainstream acceptance, forcing brands to navigate new risks and opportunities in AI-powered content.
Table of Contents

As AI adoption accelerates, consumer habits, trust, and privacy expectations are shifting, while policy and societal adaptation lag. Marketers have new risks to navigate while they find opportunities to stand out in an AI-driven digital ecosystem.

Key Question: How should brands and marketers respond as consumers’ rapid AI adoption reshapes trust, habits, and decision-making?

Key Stat: By 2027, Gen Alpha will surpass baby boomers in genAI usage, highlighting how quickly the youngest generation will accelerate normalization while older demographics plateau.

Here’s what’s in the full report

1file

Exportable files for easy reading, analysis and sharing.

5charts

Reliable data in simple displays for presentations and quick decision making.

9expert perspectives

Insights from industry and company leaders.

    Table of Contents

    1. Executive Summary
    2. AI’s momentum is outpacing societal adaptation
    3. AI’s persuasive power and influence pose risks alongside benefits
    1. Recommendations for marketers
    2. EMARKETER Interviews
    3. Sources
    1. Media Gallery

    Interviewed for This Report

    Elie Berreby
    Adorama
    Senior Organic Growth Advisor
    Interviewed September 16, 2025
    Michael Brito
    Zeno Group
    Global Head, Analytics
    Interviewed September 15, 2025
    Mike Ford
    Skydeo
    CEO
    Interviewed September 11, 2025
    Luke Fryer
    Harri
    CEO and Founder
    Interviewed September 22, 2025
    Mariano Gomide de Faria
    VTEX
    Founder and Co-CEO
    Interviewed September 18, 2025
    Fayez Mohamood
    Bluecore
    Co-Founder and CEO
    Interviewed September 15, 2025
    Adam Ortman
    Kinetic319
    CEO and Founder
    Interviewed September 15, 2025
    Michael Rubenstein
    Firsthand
    Co-Founder and Co-CEO
    Interviewed September 25, 2025
    Theron Tingstad
    Arbor Growth
    Founder and CEO
    Interviewed September 12, 2025

    authors

    Jacob Bourne

    Contributors

    Eleni Digalaki
    Nate Elliott
    Principal Analyst, GenAi in Advertising
    Donte Gibson
    Senior Charts Editor
    Chris Keating
    Kyndall Krist
    Senior Copy Editor
    Wendy Malloy
    Director, Reports Editor
    Matt Torpey
    Senior Chart Editor
    Emman Velasco
    Chart Editor
    Yoram Wurmser
    Principal Analyst
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