Bnpl Trends & Statistics
Klarna backtracks AI customer service plans
Despite being a leader in AI use, the BNPL provider said leaning on AI for customer service lowered support quality
PayPal’s Q1 brought profitability improvements, slowing volume as part of larger transition
Economic uncertainty could derail its efforts to reinvigorate growth
Klarna brings eBay tie-up to the US
The BNPL provider is racking up partners in a major expansion push before its now-delayed IPO
Affirm expands credit reporting with TransUnion tie-up
The BNPL provider is taking the lead on credit reporting as the industry waits for regulatory clarity
Klarna scores Clover tie-up as in-store becomes new BNPL battleground
In-store payments provide a new growth avenue for BNPL providers facing slower industrywide volume growth
CFPB’s credit card late fee cap gets scrapped, but don’t expect issuers to unwind preemptive APR hikes
Even so, issuers may be slow to lift preemptive APR increases as they brace for economic turbulence
Infopack: Australia 2025
Australia’s digital landscape is evolving fast, driven by shifting consumer behaviors, increasing ecommerce adoption, and changing media habits. Recent data reveals trends shaping digital spending, retail sales, and more.
PayPal’s latest Will Ferrell ad campaign can help boost customer loyalty
The campaign’s associated sweepstakes encourages users to pay more frequently with PayPal
Why Klarna users aren’t flocking to its subscription service
Most consumers aren’t using BNPL frequently enough to make it cost effective
Klarna reportedly postpones IPO amid tariff uncertainty
Market instability as well as concerns over an economic slowdown as a result of President Trump’s tariffs are making the BNPL player pause its plans
Affirm Card gains new issuing partner, Stride Bank, to grow its debit card program
The tie-up can help Affirm’s strategy of building out its debit card to grow its overall payments volume
BNPL providers can help consumers struggling to cover emergency expenses
Many may turn to BNPL to make these purchases, providing a growth opportunity for providers
Latin America’s Consumer Banking Opportunity
The Latin American consumer banking market is vast, yet over 40% of consumers are currently underbanked. Foreign banks looking to enter the market can tap this audience, but they should learn from and partner with local fintechs to do so.
CFPB scraps BNPL rule, creating regulatory uncertainty for providers
This leaves the BNPL industry back at square one in terms of regulation, creating uncertainty for providers
Affirm brings Adyen tie-up to the UK to grow international market share
The partnership will help Affirm compete with rival Klarna, which already has a large European presence
Affirm starts expansive credit reporting to Experian
BNPL credit reporting has been hotly debated, but Affirm argues it will help consumers build credit
Klarna wins yet another major partnership with DoorDash tie-up
Tying up with DoorDash gives the BNPL provider a massive volume opportunity
Cash App and Afterpay merge as Block consolidates offerings
The newly rebranded “Cash App Afterpay” will help Block more tightly integrate its products into one ecosystem
Klarna snags major Walmart tie-up as it files to go public
The partnership will give the BNPL provider a boost and help it better compete against rival Affirm
Credit unions and small banks can use BNPL to compete with big banks
Investing in card-linked installment offerings can help credit unions and community banks compete with larger issuers
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