Email


eBay is no stranger to sending batch-and-blast emails—for years, that was the company’s primary email strategy. But as customer expectations grew, the strategy—and the technology that supports it—had to mature. Alex Weinstein, director of marketing technology and CRM at eBay, spoke with eMarketer about how the company built its own personalization platform.

Email appears to be the medium of choice for messaging with retailers among UK internet users who communicate regularly with brands.

Email marketing—a marketing mainstay—only works when it is not abused. Research shows that US internet users are most likely to unsubscribe from email lists because they get too many emails.

Retailers haven't cracked the code on email marketing. The volume of mail they send keeps rising, but KPIs are not following suit.

Younger millennial email users are more hit or miss than older US email users when it comes to opening marketing emails, with larger percentages either always or never opening those messages.

More professionals in France check work email via desktop and laptop computers during most of the day, but before and after office hours, smartphones take over, according to July 2016 research. These mobile professionals are always on.

Emailing remains one of the most common digital activities among UK consumers. Making efforts to personalize email messages could be a big win for marketers.

US email marketers are having increasing success with mobile devices compared to the desktop. According to August research, mobile devices were driving more email clicks, orders and revenues in Q2 2016 than a year earlier.

According to July 2016 research, personalization of marketing emails is most commonly the attribute that influences web users in the UK to click. Among the youngest users, however, design may be more of a factor.

Just under half of all marketing emails opened in Australia are opened on a mobile device, according to June 2016 data. Overall, about one in three emails sent are opened.

Internet users of all ages in Germany are surprisingly similar in the ways they interact with retailers via email.

Marketers think great content and a good reputation make for effective mailings. Consumers see it differently.

Email is a dependable method of marketing communication in many markets, including Indonesia. More than three in 10 email users there reported that getting promotions from retailers was one of the main reasons they checked their email.

Other message types may be buzzier, but one-size-fits-all email newsletters continue to be the backbone of marketers' email efforts. There's a good reason for that: They work.

Digital video has been among the fastest-growing ad formats for the past several years, and digital video viewing has only become more popular among consumers. It’s unsurprising, then, to see email marketers getting on board with video. According to research, they tend to rely on animated GIFs to get their messages moving.

What’s the easiest way to get a marketing email opened by recipients in France? Be a trusted brand. It also helps to offer benefits and promotions in line with consumer expectations.

An email reminder to shoppers who have abandoned their online cart can be the catalyst to a quicker conversion. But what’s the right timing?</p>

Despite whisperings of its decline in recent years, email remains a growing, go-to channel for marketers. However, for email to continue that success, marketers must consider how and why mobile use, increases in message volume and frequency and data-driven relevancy impact performance.

Only about one-third of US retail email list subscribers have actually made a purchase from the retailer whose email they subscribed to, according to industry data. Many have made just one purchase from that retailer, suggesting inboxes may be cluttered with unwanted retailer offers.

For nearly a third of retailers, the average customer makes a purchase within the first 48 hours of signing up for marketing emails, June 2016 research found. And for approximately a quarter more merchants, customers first buy within a week of email signup.